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April 2023 by Terry D.
We went to HD to buy a new grill. There were a few HD employees stocking shelves next to the grills but none asked if they could help us. Finally found someone that would talk to us and of course that is not his department BUT he would find someone. Another person came up and told us what to do. Took a picture of the item # and off we went to the service desk. Waited about 20 min in line for our turn to order and pay for grill. ( We get that there are not enough people to do the work load anymore)Once it was our turn the sales associate said the grill was free assembly or free delivery not both free. We told her the sign by the grills clearly states free assembly and free delivery for grills over $400. The sales associate called her boss over and the boss told us the same thing------ free assembly or free delivery. My husband took the boss over to the sign and pointed to the word AND. Anyway after about an hour we had ordered our new grill. ( At this point I would have given HD a 4 out of 5 stars). It was supposed to be delivered the next day but there was a mix up and they called my husband soooo no problem. Two days later we are waiting for the phone call that HD are close to delivering the grill. Imagine our surprise that my husband gets a text saying grill delivered. We check outside and sure enough there is our grill. No knock at door or doorbell. Communication was somewhat good but why can't the delivery person take a couple more steps to ring the doorbell. Totally Ridiculous
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December 2022 by Jessica L.
My husband and I bought a 9.5ft werewolf for next Halloween. We did curbside pickup and it was a great experience. Matt came out to chat with us about our order and brought us a complimentary water. He got it loaded up in the back of our suv and we took it home.We decided to put it together in the living room to make sure we have all the pieces and that everything works properly. To our surprise, our werewolf has two left arms. We reached out to Home Depot in hopes that they could send us a right arm. Unfortunately, they didn't have any in stock, but said they ship one out once they had them.On 11/23 they said they had a right arm and would ship it out shortly. Weeks passed, so we reached out for an update. That's when they said they were focusing on holiday requests and would eventually get our arm shipped out. Just a few minutes after that email, they emailed again and practically told us to get a refund (and return the werewolf).I'm really disappointed in Home Depot's customer service and the way they are handling this issue. I'm also disappointed with the distributor they are using. We will be sure to take our business elsewhere from here on out.
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October 2022 by Solo H.
Great service at fair prices. Found everything and thank your employees fir thier help.. Thank you for honoring you veterans.
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May 2022 by Rodney Murray
I purchased a 40 volt Ryobi weed whacker. The twine broke off and I had to take apart the head to access the broken off twine. I could not lock the head back on. I took it to the tool rental and a gentleman helped me lock it back in. I have rented equipment in the past and always excellent service. 5 star service.
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February 2022 by Samantha Pyper
Went to the Home Depot in Layton for a new refrigerator, microwave and stove. The appliances are great and sales associates were helpful, however had the worst experience with delivery. The delivery guy made me cry and refused to take away our old fridge or set it up the new refrigerator to the water line. When I told the sales associate they apologized and said they are supposed to set that all up for us. They then told me how they get complaints about the delivery service constantly but they can do nothing about it.
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December 2021 by Sally Soltis
Pricey
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May 2021 by Sally “Lighthouse” Soltis
Pricey
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December 2020 by Kendra Howell Michaelis
Hey I want to give a shout out to you guys today. We bought a dishwasher and paid for an install as well as to haul the old one away. When it was delivered today it was discovered that the water valve was broken and couldn’t be turned off. I can’t believe we were told you’d return with a plumber to fix the issue and then install the dishwasher. I never dreamed you’d take care of a problem that wasn’t your fault. So glad we decided to purchase the appliance from you!
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October 2020 by Van Smith
They working on the parking lot. Hopefully they put in pickup truck size parking. There aren't many people picking up lumber in a Prius.
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July 2020 by YvetteWagstaff N MichaelColes
We thought Home Depot was requiring masks
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June 2020 by Brent H.
Arrived at HD in Layton after a 20 mile trip from Morgan and realized I'd forgotten my wallet. Ok, my fault, but it happens-- right? No problem, I thought. I had my checkbook , and using my phone I figured I could easily prove my identity. I immediately went to the Customer Service desk (a misnomer if there ever was one), where I was "helped" by a young woman who looked like she had just escaped from Santa's workshop for misfit elves. I explained my problem, offering to show her everything from my car registration, Facebook page, and even log into my bank account to prove the funds were available -- (something a Drivers License doesn't do)!Her answer: "Can't do it. It's policy." I asked to see the manager. Same answer. "They won't help you either. It's policy." So... I drove the half mile to Burton Lumber, explained my problem, got what I needed, wrote them a check, and went on my way. Now I have a "Policy" of my own. Never go to Home Depot.
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April 2020 by Nancy Greathouse James
not cleaning carts handles or registers. are lining everyone up at the door and when you are inside you as re right next to people.
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October 2019 by Tami P.
Went shopping at your Layton location tonight for some craft wood. After finally finding some quality wood we asked a sales person in the flooring department if we could get the wood cut and he said yes to go to the cutting area and he would page someone to help me. We went back to the cutting area and they paged some help. No one came. For 45 min. They paged 4 times. We had to ask for help 7 times. No one ever came. We left all the wood in the cart and went home. So frustrating!! Should have just gone to Lowe's.
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August 2019 by Morgan H.
On this is the Man Cave play place! For the most part you on your own in this place. You can find help and sometimes even good advice. Then again you can be wondering around for what seems to be hours looking for an employee. Saturday's & holidays are crazy at this place.... just avoid if you can. If you are a DIY kind of a guy/gal and you know what you want it's the place to come. As with every large big box store they have their good & bad. They do try to get things right. Like the online order and pickup at store for free shipping. I have had good results with that. Walk the isles to get ideas and see new items & trends. Happy hunting fellow HD hunters
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June 2019 by Jack B.
Every HD seems to have a different store layout which makes it difficult to get your bearings in a new store. Without help navigation makes it that much harder to find something.