-
March 2024 by Tommy Fields
Kelsey went above and beyond yet again this year and her boss Pete is awesome as well he works well with our community to give a fair deal. If you want a good and fair place go to Jackson Hewitt and ask for Kelsey or Pete 10 stars.!
-
August 2023 by Halle Doolittle
Kelsey was awful. At first we thought she did an amazing job, boy were we wrong. Lied to us multiple times, did our stuff incorrectly, kept talking about how fast she was but all she did is screw us. We owed more and had money taken out of a return we were promised. Paid $900 for NOTHING. The owner would do nothing about it or call us back. The other woman who worked there said we were not the only ones this happened to. Go anywhere else unless you want to get screwed, then this is your place!
-
August 2023 by Halle Smith
Kelsey was awful. At first we thought she did an amazing job, boy were we wrong. Lied to us multiple times, did our stuff incorrectly, kept talking about how fast she was but all she did is screw us. We owed more and had money taken out of a return we were promised. Paid $900 for NOTHING. The owner would do nothing about it or call us back. The other woman who worked there said we were not the only ones this happened to. Go anywhere else unless you want to get screwed, then this is your place!
-
May 2023 by Angela McGee
Great experience for the first time here. I worked with Kelsey. She made the process easy, very efficient, and friendly.
-
April 2023 by Jasmine Spencer
Kelly completely forgot to do half our taxes when filing, we came back for an annulment and waited 50 mins before giving up and leaving. Back again for the annulment and had to wait 45 minutes for her to start and finish someone else’s taxes whose appointment isn’t until tomorrow. Very unprofessional. I do not recommend this location.
-
April 2023 by Adi Mrgin
If I could put a rating of 0, I definitely would. The woman that works there on Saturdays is one of the worst people I ran into. I reserved an appointment and got there on time. I was greeted in a rude manner because I came up and greeted her. The CPA was finishing up and in a few minutes it was my turn. after a couple of minutes she finished and it was my turn to be seen. She allowed 1 person to skip me just because he walked in before me, even though he did not take the time to reserve an appointment. I waited and in 30 minutes she finished up let another person with no appointment ahead of me. I had to leave because I had work and wouldn't make it in time. I reserved my spot because it was the best time for me to do it. This woman was rude and didn't respect my time or me in general. People reserve appointments for reason! I had to plan my day ahead aand put time and effort. I basically lost a couple of hours of work because this woman does not respect me and my time and money. She basically thought she was above the procedures of her company. She does what she wants! This person shows less compassion than a wild animal. She has no business working with people and should find a job as far away from the civilized world as she can! Now I have to start the whole process all over again and definitely not use H&R block ever again!! If these are the people they hire, I am and everyone should use some other firm for your taxes!!
-
April 2023 by Kamrie Bell
Kelsey is very friendly and welcoming! She is also very quick at what she does and i appreciate that about her-thank you Jackson Hewitt!!
-
March 2023 by Jays Alvarez
Kelsey Johns! She is amazing and so friendly. She was so patient in explaining everything and made sure I understood everything well. I was also so happy to know that their fees are so friendly compared to H&R Block.As someone who has been in the customer service industry for more than 20 years, I can confidently say that I will always go back to Jackson Hewitt, and especially to Kelsey. Love them!
-
March 2023 by Claude Jones
Kelsey has been working together with me for over 2 years now as there's not a single time I was with her to where I felt awkward small or stupid. This woman went all out to let me know that I was just important getting my return at somebody who was getting back a six-figure return keep her full time she was a saint thank you for employing a beautiful and sweet person.. Claude Jones
-
March 2023 by Michael Moore
Kelsey was very professional, well informed & kind! I really appreciated her Amazing customer service & the reason I’ll be back with Jackson Hewitt Tax Service in Layton, next year!
-
February 2023 by Mike Nessler
Kelsey is AMAZING!! She is fast, efficient, & extremely knowledgeable about tax laws/preparation. She has prepared & electronically filed our taxes for us the past two years & we have received our refunds within a 2 week time frame both years. Highly recommend Kelsey, she has our business for years to come. My daughter has gone to her as well the past two years & is also thrilled with the results.
-
February 2023 by Emily Hodge
Kelsey was absolutely amazing in helping me today, she was quick and efficient and was able to fit small pieces of conversation in which was really nice! She was super friendly, super professional and even helped me get that tax advance which was a huge bonus! 10/10 recommend her!
-
February 2023 by Susie Buchanan
She was extremely kind and knowledgeable about her job. She made the process easy to understand and went the extra mile to make sure my granddaughter was kept busy the hole time. Thank you for a great experience.
-
February 2023 by Carlos Cuevas
I do my taxes with Kelsey from Jackson Hewitt and she is great. Military discount really helps out my family. I will be doing my taxes with this company for the foreseeable future.
-
February 2023 by Welana Pulu
We just moved here from CA so we had to file 1/2 CA and the other 1/2 UT. Kelsey was awesome to work with and very informative. Highly recommend her to all.
