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January 2024 by La Diabla
Worse customer service experience!!!! Even the manager shes dumb
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August 2023 by Breanna Carter
Horrible customer service. Brushed off my questions and basically told me to do it myself or use their website. Too busy chatting with friends to help a customer out. Will take my buisness somewhere else.
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February 2023 by Kimberly Webb
Super friendly and helpful!
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September 2022 by Kristal & Spencer Turner
I did not know that the stores close before the mall and had only looked up mall hours. The stores all seemed to close an hour early. I felt bad going on right before closing but the young man working there 09/22/22 was so kind and helped us with everything we needed. I wish I would have gotten his name. Thank you for being a light in the short staffed world!
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January 2022 by Audrey Litz
Customer service was GREAT. Employees were so nice. Azure, Paris, Kate were very friendly and a big help.
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November 2021 by Dustin Watts
Customer service is to notch here. This is an awesome little store.
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July 2021 by Ruby Farley
I love jorneys very very nice managers love them! So swag could spend hours in there;)
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April 2021 by brooke wilson
The most AMAZING customer service I have ever received... The management at this location is so sweet and all of the girls were so kind and hyped me up on everything I tried on. They let me in on all the latest trends with all of the options they had and even showed me cute matching socks. Will definitely be returning very soon! I am a forever journeys customer!
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February 2020 by emily truman
I went in yesterday, on February 11th, around 2 or 3 p.m. & ended up leaving because of the horrible service I got. If I could give zero stars I would. When I entered the store, no one acknowledged me and no one approached me.They were behind the desk sitting down & didn’t say a word, I eventually went up and asked for a shoe size, which took them about 10 minutes, usually it only takes about 2 so I don’t know what the deal was this time. I was already running late so i expected them to be as fast as they usually are, I usually come in & get great service from them, again, not sure what happened this time, but I ended up going to get my daughters shoes from Vans. I love Journeys and have shopped there for a long time, hopefully this gets resolved.
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December 2019 by Juan Carpenter
They have way more in stock and are way nicer!
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November 2019 by Hay Hay
Good place, and service.
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August 2019 by Wallace Blueeyes
Love the staff? And i got better customer service than any other shoe store.come here for great shoes and prices!
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April 2019 by Rebekah Martinez
I went here on 10/16/18 in the morning/afternoon. Never have I ever been so surprised with the lack of customer service here. I took my daughter in to look at shoes, and when we got there, no one was upfront. We looked around for about 2 minutes until a lady, names Jessica, walked out. We didn’t get greeted or asked what we were looking for. I grabbed two shoes (converse and vans) and handed them to the lady and asked for size 8’s, she told me converse run big, and I already knew that, just wanted to see how the sizing felt on my daughter. She brought the two I asked for and then continued away focusing on inventory papers and receiving her shipment. Didn’t ask how they felt on my daughter or anything. Purchased the vans and some socks just because I knew my daughter needed them. If my daughter didn’t like the vans so much and didn’t want to wear them out, I wouldn’t have purchased from here. I was also browsing the store for myself and the lady could’ve cared less and didn’t bother asking if I wanted to see any other shoes. When I was a former employee of Journeys, the customer always came first. Guess that rule has changed. Go somewhere else.
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March 2019 by Matt Charter
Found the exact shoes we were looking for and at a good price.
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December 2018 by Jenney Feliciano
Customer service is lacking to say the least. Super high prices, NO women's DCs, small selection...waste of time.