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March 2024 by kylee johnson
Inde and Alex helped me and my boyfriend find the perfect pair of earrings today. They were super nice, and definitely made it very comfortable being there. They made me laugh and we had side conversations not even related to the jewelry itself. They were very patient, understand and helpful with what we needed. Definitely hope to see them there when I go back.
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March 2024 by C F
Very helpful and friendly staff
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March 2024 by El Pibe
My experience at this location was very poor. The associate Eilish was very rude and disrespectful towards me and would not acknowledge me once while I was in this store. Incredibly she still said have a nice day to me after treating me like that while I was in her store trying to spend my money. I will be taking my business downstairs to Morgan jewelers from now on they’re a better company with better customer service and associates who aren’t stuck up and full of themselves. It’s crazy to me that I brought my business to this establishment and Eilish acted in the manner she did.
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February 2024 by Shannon Frogge
Celina at Layton Hills Malll is the best! Such a pleasant person to have help you. Kay's is so blessed to have her!
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February 2024 by Ms k
10/10 would recommend to my family and friends. I came here on Saturday to buy a necklace for my brother’s gf. And EILISH is such a big help. She’s very knowledgeable and she told me about the deals they were having. And also went above and beyond and offered to wrap the gift for me. Everyone here is very professional and helpful. Thank You Kay’s Jewelers!
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February 2024 by Grace Moir
Everytime I walk in I’m greeted with friendly smiles, I got a promise ring from here back in July and I’m absolutely in love with it still. The staff there are so friendly and willing to help, usually I get nervous cause I know sometimes sales people can be pushy but not here at Kay’s! I do want to say Eilish gives beyond exceptional service, has the best smile and is so knowledgeable and compassionate. I come in every few months to get my ring cleaned and everyone is so generous about it I feel truly taken care of, I’ll be back for when i shop for an engagement/wedding ring!
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December 2023 by Janet Miller
Xzavier was absolutely awesome!!
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December 2023 by Brian and Andrea King
Yesterday I needed my ring inspected and went to Kay Jewelers in Layton Hills Mall. Eilish took care of the inspection and it needed to be sent out for work. She lined everything up and was completely professional. I also had another issue that needed to be taken care of. She was quick and so very helpful. I will always look for her when I go into the store. She was amazing!!!!
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December 2023 by Jon Marino
Eilish provided with one of the most excellent services I’ve had in a very long time Top Notch I recommend Kay jewelers in the Layton Mall go see Eilish
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December 2023 by David Hanks
Eilish was great to work with!
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December 2023 by Holli Hawkes
Indi was amazing to work with! I will recommend everyone to Kay's and Indi!
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December 2023 by saysh Beverly
I went in there because I had a concern about my ring, I went up to Eilish and she had a bad attitude right off the batt. She seemed annoyed to even do her job. I asked her if it was too big of a hastle for her and she said whatever I guess I can help you and rolled her eyes at me. Who hires these kinds of people ? She didn’t even ask me how my day was or even say hello. She had a rude facial expression when I walked up and I was smiling. That girl makes me not even wanna go back there ever again I’d rather take my business else where.
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October 2023 by Brad Richens
I went here for my wife’s birthday doing my best to find the perfect gift. Eilish was kind and very patient with me as I searched just about the entire store. She made me feel almost like I had a friend who had my back there with me looking for exactly what my wife would want. Great prices and would definitely recommend!
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October 2023 by T Holt
Xavier and Eilish were very kind and helpful. They took the time to look up multiple jewelry items, clean, and inspected without contest. Which was really appreciated because I’ve had bad customer service in the past.
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June 2023 by Alison M.
I purchased a necklace as a gift, along with the warranty. The necklace broke and I went to the local store to get it fixed. After they had it more than 2 weeks they called and told me to come pick it up, they couldn't fix it. I asked about a replacement and they said they would contact someone and opened a "case". 3 weeks later I received a call from "customer care" who said they didn't have a necklace like it and offered a similar necklace - higher value - for a 50% off discount. I agreed and they said they would have it shipped to my local store where I could pick it up. That was mid-May. It is now June 30th, I chatted with them online as actually talking to someone in "customer care" is impossible. I was told the necklace was at the store ready to be picked up and arranged a time to be at the store to pick it up. I arrived at the appointed time, was not greeted by anyone - in fact the store looked deserted. Finally I get the attention of the guy behind the counter who was talking on his phone, I ask about the necklace, he opens a drawer and says it's not there. I asked if there was somewhere else it could be or someone else he could check with and all he said was "my manager will be here tomorrow." Never have I ever had such awful treatment from a company. I definitely do NOT recommend them.
