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May 2025 by Amber Kuiters
I seem to have gotten myself in a paper mess lack of better words but I'm here to tell you Anthony helped me resolve my issues. He was amazing and so patient with me. Thanks Anthony Everyone here are amazing! Thanks to you all Amber Kuiters
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November 2024 by Cris Parker
I wouldn't tell my worst enemy to bank here. They will take your money and do whatever they want with it. With hold cashiers checks because the branch manager is to lazy to call and verify funds. I will be closing all 6 of my accounts including 3 people and I will never use this criminal enterprise again.
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June 2024 by Hector Williams
Key bank is absolutely the worst bank I've ever had how do you put negative stars?
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June 2024 by Gus Fuentes
I really like this bench. It always smells good and is very quiet despite the area. They are very friendly and have someone who speaks Spanish.
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April 2024 by Aj Rodriguez
Terrible customer service
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February 2024 by Marissa Hales
This bank does not want to help you with anything. I have been a member since 2016 and I haven’t really been give help. I had two transactions that was fraud and they wouldn’t help me. They also promised me a checking account that could go negative but I never was allowed to use that when I needed. It isn’t a good bank at all.
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January 2024 by katia Camacho
If this bank could get -0 stars I would this is the worst bank to do transactions with. They took 1000 that we deposited to open a business account and closed it without ANY notice sent it to some other place and told us that we have to figure it out and they are not trained in that business and that their manager is nowhere to be found to who knows what time and to come back and check went back to speak with a manager and they told me the same thing. If I don’t track my check down before it voids I loose my money. I hope they close this bank down they are just scamming people out of their money and do shady business here please save yourself the hassle and go to a more trustworthy bank who actually cares about their members. Smh
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November 2023 by angela galanti
I've been using key bank since I was a teenager in high school. That was back in the 90's. I have been very happy with their service and when I call the location for help, it is fixed as best as possible from there end since there are no locations where I am at now. I use their app to deposit checks and have had little to no problems with it. I wouldn't have stayed with key bank this long if I had any serious issues. Each time I talk to someone whether it is at a branch or a customer service line, they all have been pleasant and accommodating.
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September 2023 by Robyn Jorgensen
Never before had a bank charge for cashing their own customers check especially when it was a minor getting paid with it. 100% will not do any kind of business with a bank that charges $7 of a little kids check of $100. *Reply to owners: The check was given to a minor who does not have a bank account by a Keybank customer. Every other bank you take the check to the bank it was written on they don't charge a dime.
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May 2023 by John Connor
Honestly this is one of the worst banks ive ever had. I dont get access to my money whenever i want or need. I almost missed my car payment cause of this garbage. Then when you actually have fraud activity on your account they refund you to take it away 2 months later when you thought the situation was all taken care of then you cant get ahold of anyone other than a robot to help you with the money they just took from you. Often cant even access my account information online cause the app is under maintenance, dont even get me started with their in person customer service. "We are only here for one thing, you." yet you got most of your guys trained to stare at the ceiling while one guy takes care of everyone else. Do yourself a favor and go to wells fargo americas first or bank of america cause these are much better than key any day. Wouldnt it be crazy if after this review i finally get taken care of by a worker in keybank?
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February 2023 by Cole Mclean
I went into the branch on October 14 paid my account down to $0. I signed the paperwork to have the accounts closed. 3 months later I get notice that they have sent the supposedly closed accounts into collections because they charged maintenance fees and overdraft fees for the account being at $0 dollars for the last three months. The banker that I spoke with did not in fact close the account, the collections department refuses to do anything saying that the fees are valid because the account was never closed. I am going to go the branch tomorrow and try to resolve the issue hopefully the manager there will redeem theirselves and I can fix this review.
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February 2023 by Kalea Ward
I opened a checking account here because I wanted to have a second account besides my first bank. I'm a minor so my mom had to come with me, and they put her name on the card that I waited 2 weeks to get. We went in and told them about this problem and they redid everything, and promised that the new card would have my name on it, since it is MY account. They sent out another card, and it had my mom's name on it AGAIN. I will be closing the account, again. With my first bank, I got my card the same day, and it had my name on it instead of my parent's. Super disappointing.
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November 2022 by Paul Taylor
Did a wire transfer on Thursday and it never went through, online support said on Saturday its still in process and to check on Monday!This is not acceptable.Update, online support lied, it never went through, there was no record of it and no one checked to verify if it was in process or not. I checked on the next Tuesday and there was no record of it going through or on my account, they said they send my money to a third party to create the wire transfer, I asked who and they did not know who the third party is but nothing was shown on my account until Thursday one week later. Lesson learned, dont ever trust Key bank with your money.
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June 2022 by David W
They charge over $7.00 to cash their own checks.......Response- you already charged $7 for your own checks. Why would I ever want to open account with you guys. I could only imagine how crazy the fees are. No thank you!!!
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May 2022 by Dan Jeppson
Key Bank will NOT close down my checking account--have visited the branch twice, talked to online support MANY times.Each month, they hit me with a $25 service fee for no activity, no funds.Each month, they waive the fee, promise to close the account, and then do not.Close my account!
