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February 2024 by Tauna B.
After spending $35K on kitchen cabinets, 5 months later, all my appliances are still on the ground. The cabinets for them were built too small. 5 months later and Lowe's STILL has not resolved the issues BUT have closed my case twice with me having to reopen it every time!
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September 2023 by Irma D.
Every time we come in we get the best of the best when it comes to customer service! Today we had Mary to help us with picking out a snow blower! She was super friendly and best of all super knowledgeable/helpful with helping us pick the one that best fit us. We absolutely love this lowes and their employees they always go above & beyond & we're super thankful for them & the store.
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January 2023 by Matt P.
I bought a wheelbarrow from the Lowe's home improvement on Antelope Drive in Layton, UT. The store is not well staffed and the staff that's there is struggling because they don't have enough help. The wheelbarrow I bought came with a bonus of bird poop. I feel bad for the staff, they were trying. I blame the management for this mess.
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August 2022 by Cecilia M.
No help to be found here! There are a lot of employees on the floor, but none are actually able to help. They are equipped with hand-held inventory locators, but do not seem to be able to locate the items in the warehouse to save their lives. We're just trying to buy a tool chest for our son. This is the second Lowe's we've been to today with the exact same issue! Unbelievable...GET IT TOGETHER!!! Ok....45 mins later, we have half the unit boxed, the other half not. Of course, the unboxed one has a dent. Then...none of the cashiers were prepared to check us out!!! Just a comedy of errors!!! YIKES!!!
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July 2022 by Travel G.
Went to the Layton store needing to order Trex. Cashier said Jeremy was helping another customer, but would help us when he was done. We stood off to the side waiting for Jeremy for 30 minutes while he was chatting up the customer with stories. Finally went the other customer left, we approached Jeremy asking for his help to order the Trex, and he told us we could figure it out ourselves and ship it to the store. At this point I was fuming. Walked back to the cashier to ask for a manager to help us since Jeremy refused & that manager looked like he was half asleep while we told him the issue. Didn't even apologize. Oh, after we walked away from said sleepy manager-we saw Jeremy help another guy out. Jeremy is a real POS and the Layton store sucks. We won't ever return. I'd give zero stars if I could!
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May 2022 by Greg J.
Ricky from the tool section was such an amazing help! He not only helped us but made sure we had everything we needed. He's super friendly, so sweet and best of all HELPFUL. You can tell he really enjoys his job and doesn't mind if we asked a million questions lol. We went in for one thing and ended up with a huge order (which he helped basically make haha) honestly best costumer service we've had in any store. We will for sure be coming to this location for a long time for good customer service and for get prices!
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February 2022 by Jessica L.
We can always find what we need here and more. Walking around Lowe's always gives us ideas for more projects we want to start. My main reason for writing a review is because of the employees. They are extremely helpful and go the extra mile for us. They are the reason we keep coming back!
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December 2021 by T Ann T.
We bought three $50 gift cards for Amazon at Lowe's in Layton on Christmas Eve. On December 26... Two of the cards activate it with no problem. The third card would not scan the barcode... It would not accept the digits that were entered. Six we tried six different times but no luck. Today Monday, December 27 I went to the Lowes store at 4:30. It is now 555 and I still have not received any satisfaction. The sales clerk told me that they could not return gift cards... Even though this one had not been activated or used. She said I need to talk with a manager who was interviewing someone. I'm a professional... This by far was the longest interview that I've ever heard of. I finally have left the store and lost $50. Part of the Christmas gifts for my family.Amazon says it was a third-party and they cannot do anything about it. I'd and just at a loss of words of the whole situation. As a person who has shops in Lowes for many many years, I've never really had to return anything to the store. But I truly believe Lowes should have given me another gift card to replace the one that did not work. I even tried to activate it while in front of the sales clerk and she saw that it did not go through and the code that was given. I am very very frustrated I feel really hurt. I just cannot believe that the only manager on duty has been in an interview for an hour and a half. I just refused to believe that. I really don't know what to do. Right now I'm leaving the store and I've given Lowes $50 and I have nothing to show for it. This is really sad because it was a Christmas gift. And we work really hard to make sure that everybody has something. I'm late to the store feeling that Lowes does not care about me as a black woman. Now I'd hate to throw Race in the mix. But I can't really think of any other reason. I really don't believe if somebody else had come in with a gift card and the receipts and showing that the gift card did not work... bought on Christmas Eve - That Lowes would've taken care of them.
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June 2021 by J C.
Terrible! I was expecting a refrigerator delivery from Lowe's yesterday. As required, I carved 4 hours out of my day for this delivery. I get a text that they will arrive in about 40 minutes. in 25 minutes I get a call from a dispatcher stating that they are at my house. With her on the phone I walk out and there was nobody there. She verifies my address, correct... but she asks me if I have a picture of a cactus at my front door, I answer no. Then she asks if I have lattice next to my door, no I don't, I say. So she tells me they are at the wrong house. Yeah, clearly! Then she tells me I have to reschedule because they are headed back to the store with my refrigerator! NO! There is still 2 hours until the end of the timeframe they gave me! The delivery people have one job! Go to the address on file and bring the appliance into the house! How about typing the address correctly into the gps and bringing it over right now?! No, that was too hard for them. Then I ask to talk to a manger. I got to talk to Gary. He said he would call the "account manager" to se what he could do to for me and would call me right back. After 15 minutes I called Gary back. Guess what manager Gary did for me..... HE WENT HOME! There's JB Hunt customer service for you! Lowe's uses this awful company to represent them, delivering their products. No more shopping at Lowe's for me. I'm canceling my order and buying from a different company!
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October 2020 by Brian B.
I usually go to the other big box home improvement store because it's so close to my house but increasingly lately I find that they don't have what I'm looking for, so I come here and I'm always impressed at how nice and clean this store is kept compared to the other and they have a better selection of screws & fasteners. I only dock them one star because they don't seem to have self checkout yet so lines can form at the registers and nobody wants to wait in line these days. If I lived closer to this store then it would be my first choice.
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September 2020 by Katie H.
I liked this Lowe's. I only went to the plant section and I was in heaven! I'm a house plant fiend and was so happy to see some uncommon ones on the shelf. Also enjoyed how clean it was! The plant area was well taken care of and organized. Not to mention easy to navigate around the shelves. No messy half dead plants just sitting around on the floor like the Lowe's I'm used to. I didn't walk around the store much but from what I saw it was very clean. I can't say I would be a fan of how it's organized. There didn't seem to be any real rhyme or reason behind how the place was organized with isles being crossed by a wall of shelf forcing you to walk around them.
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July 2020 by Kenneth J.
This Lowe's has always taken great care of me. I have not met an employee who didn't try to help when I asked. Today I needed to write a review because I got a bad paint match so I brought it back in and the crew did everything they could to make it right and did. They called up a more experienced person who showed another way to do the color match, didn't make me go get a refund and repurchase, apologized for the mistake earlier and made sure I knew that they were here all day if I needed anything. Reflecting on it, this has been a great Lowe's to get what I need.
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June 2020 by Diana H.
This lowes is terrible. The lady in customer service didn't want to return a sander we bought a few days before. She claimed to call the manufacturer. Um...no you can call the manufacturer after yo u pay me back. She gave my husband a hard time he came home and got me and I wouldn't leave till I got the return. She argued back and forth with me. I called corporate to report her. She was terrible. She wouldn't tell me her name or give me the corporate number. What a bitch. The assistant manager came over and did it for me. He was pleasant but there is very poor customer service! I prefer to go to clinton or home depot and I live just down the street from them. Very very sad.
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June 2020 by Tammy Berry
I love going here for supplies with projects but have had a number of negative interactions with rude employees that I cant give it a full five star. Other than that, I'll continue going but will try to avoid the employees unless I need them.
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June 2020 by Aaron Falk
Sometimes they are great and other times they are aweful. Very inconsistant service here. They only seem to have one guy that speaks with an accent that is really helpful. He is also the only one that seems to know what he is talking about.
