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March 2024 by noel cabral
employee with red hat, neck length hair and glasses was rude, when I wanted a 8pc mozzarella stuffed she scoffed and said they were made to order so I’d have to wait longer and she laughed with her friend and begged to not make the food idk it pissed me off because I get work sucks but keep it semi professional? I ordered them in spite and she kept saying that she wants to make it quick and not to order the made to orders to customers, this happened today at 11:40 and she was at the cashier. Find another job if you hate this one so much lol
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March 2024 by Madison “Jay” Baschy
It boggles my mind how this location is rated above the other two in the area. This is the one closest to my home, so I gave it more chances than I should have. Every time, the employees would treat you like they're upset anyone showed up at all, and even freshly the made pretzels taste like they don't wash the cleaning chemicals out of their grease pan if they're washing it at all. This location also only makes the pretzel bites, so if you'd like a full-sized pretzel you'll have to ask for one to be made to order, then listen to the employees complain to each other like you're not 5 feet away for the next 15 minutes. Feeling bad for ordering food really has a way of souring one's appetite, if the hair in my pretzel didn't do that already. I'll gladly drive twice as long to visit the decent location a little further north.
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January 2024 by Russ L
It was ok. Nothing to write home
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December 2023 by Haley MCS
The most mid flavored pretzels I've ever had. The order took about 20 minutes, but the pretzels came out gooey. The employees are nice. But as I am on a mission to find Utah best pretzel, this definitely didn't make the cut ):PS the cheese was so good I could bathe in it ??
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December 2023 by Miracle Coulombe
When I got the pretzels there wasn't even enough salt on them and I took a bite.. THEY WERENT EVEN COOKED?? I had dough RAW dough absolutely disgusting and horrible the workers had trouble doing there job, it was very horrible. 100% reccomand sams clubs
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December 2023 by Feliciana Lopez
No pretzels! Only pretzel bites.They were out of pizza sauce when I went which was disappointing.Pretzel bites were fantastic though. And good service. They did apologize and were courteous.
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October 2023 by AJ Cummins
Efficient employees, good food. Not much else to say
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August 2023 by Lauren Lindberg
I came at noon on a Sunday she wouldn’t take our order till 12:25 all the kids aren’t trained both older lady managers are so rude. They just let you stand there and won’t help you they never have anything ready I understand this is a busy location but come on. I got some cheese with my bites it was ice cold this place needs new management this is why nobody is trained because of how it’s managed.
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August 2023 by Ann Ramirez
Cynthia in Layton hill mall makes a very good pretzel bites and the manager coleen is amazing??
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June 2023 by Gregory Kissinger
I went here and they didn't have any pretzels ready, they keep making the bites. I was told that they only make pretzels when ordered. Why should you call yourself Pretzelmaker when you don't have any ready to go. You need to change your name to Pretzelbites.
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April 2023 by Jessica L
I’m very irritated with Pretzel Maker. I originally ordered two large salted pretzel bites and a regular cinnamon pretzel bite with 2 cheese sauces and 1 cream cheese sauce. The lady taking my order said I could save money by ordering a combo (two large pretzel bites, 1 drink, and two cheese sauces). I thanked her for saving me a few dollars and I paid the total which was $17.90.When my food came out, there were only 2 containers and they were different sized. The large had salted pretzels and the regular size also had salted. When I said we were missing the cinnamon ones, the lady said she put them in the bottom of the cup. I was in a hurry to get home, so I just said “thank you” and left. I’m not sure why she did that, I thought maybe it was my fault at first, but I had made it clear that I wanted 2 large and 1 regular. I got 1 large and a regular that was half and half.I’m frustrated and feel like I got ripped off.UPDATE: I definitely got ripped off. There were zero cinnamon pretzel bites in the bottom of the cup. I’m usually understanding, but I’m pretty mad.
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The two ladies have rude attitude as they seem to have been fighting all morning (one lady with the mole in the right of the neck, and the other lady is the one making smoothie with short hair). I asked for Maui Mango, the lady with short hair called for Mango Me Crazy. I asked her to repeat what she said because I ordered for Maui Mango. She repeated for the second time, "Mango Me Crazy". I asked her to please make my Maui Mango because that's what I ordered for. It seems like the short hair lady was scared by the rude lady with mole on the right side of neck. And so, the smoothie is now "Maui Mango".They made me a new one but I have to argue for it. I wanted to confirm that it is Maui Mango as mistake happens and it's okay. However, the short hair lady was not answering back as she's upset. I said, I just want to make sure as my son can't eat pineapple as he's allergic to it.
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April 2023 by Shayla Jacobson
I know three people have have disabilities that work there. I understand they can be slow at sometimes but they could be understaff that day and they’re trying their hardest to get to all of you. y’all just gotta have patience with the employees.
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April 2023 by Jessica L.
I'm very irritated with Pretzel Maker. I originally ordered two large salted pretzel bites and a regular cinnamon pretzel bite with 2 cheese sauces and 1 cream cheese sauce. The lady taking my order said I could save money by ordering a combo (two large pretzel bites, 1 drink, and two cheese sauces). I thanked her for saving me a few dollars and I paid the total which was $17.90.When my food came out, there were only 2 containers and they were different sized. The large had salted pretzels and the regular size also had salted. When I said we were missing the cinnamon ones, the lady said she put them in the bottom of the cup. I was in a hurry to get home, so I just said "thank you" and left. I'm not sure why she did that, I thought maybe it was my fault at first, but I had made it clear that I wanted 2 large and 1 regular. I got 1 large and a regular that was half and half.UPDATE: I definitely got ripped off. There were zero cinnamon pretzel bites in the bottom of the cup. I'm usually understanding, but I'm pretty mad.I'm frustrated and feel like I got ripped off.
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March 2023 by Jeff Vandersteen
Came with myself and 4 hungry kids. Asked for their big box and they just said “we don’t have them”. Didn’t offer any solutions and I wasn’t going to pay a bunch more for smaller portions.
