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May 2025 by LARRY TURCOTTE
Des has great communication skills on what their intentions for my service visit is. Never once have I had a surprise on my invoice. I take everything in, it doesn't even have to be a Ford for them to do the best job.
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April 2025 by Lloyd Egan
Got in for service quick and friendly people
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January 2025 by trent merritt
Helpful, polite, professional
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September 2024 by Corey Eddy
Fluid and filters changed, tires rotated, and they checked for other things I can't see like worn brakes and loose components, all at a decent cost to keep my trucks safe and running smooth.
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June 2024 by Bruce Brown
Needed (1) new tire, priced matched the 'big' tire guys, and I was in and out really fast. Great service and price. Checked the other tires to confirm that replacing one on this 4WD vehicle was alright
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February 2024 by Jason Holfeltz
They they had fast and friendly service. They made me feel like they had generally concerns for my vehicles performance and that my vehicles were in good hands.
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February 2024 by Jack Fleck
After having an emissions done on my 2014 edge, could not get into my car due to the power seat as far forward as it could go. Settings on dash for driver preferences had to be reset to where they were from before I had my emissions done. Never have dealt with either issues after an emissions.
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February 2024 by Rhela Harley
This is where I take my car for service and have since I moved home fromWyoming. They are always nice and professional. They keep me updated on what needs to be done and what can wait a minute.
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January 2024 by Chris Palmer
Took my truck here an oil change when I bought my truck, they the job just fine for 125. Found out the Ford dealership in bountiful will sell you a package to do 3 oil changes for 145. Ken Garff has a similar package. These guys seem way overpriced
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August 2023 by Cameron R
The best for dealership left in the state, honest people awesome service, and they don’t jerky around, like the clowns down. The street I purchased a car from young dealerships and it was a nightmare. I will never go back.
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August 2023 by Timothy M.
I had a def contamination in my 6.7l diesel. It was towed to Ed Kenley ford where the insurance paid them 18k to install a new fuel system. I got my truck back and instantly had WIF lights, reduced power mode and poor drivability. They claimed the WIF light was because of a bad wire. 2700 miles later the fuel return line broke off. Heritage ford in tremonton found def in the diesel and said the tank had never been removed for the flush. The GM and ed Kenley ford and his floor supervisor told me that they do not remove the tanks for def contaminations. They charged my insurance for the repair and now my insurance company is suing them for fraud. They received my truck back a 2nd time and lied to me about the tech data, and tried to gas light me by telling me the liquid in my tank was water not def. They still replace another 1500 in parts. State Farm hired an outside investigator who took samples and found def in the fuel system. The truck has since been totaled by State Farm and broke down for a second time. Even after they flushed the system twice and did approx 20k in work they still didn't clear the def contamination. The GM Doug was extremely rude when I dealt with him and after considering giving me a loaner he changed his mind "because I spoke to my insurance company about the problem". Do not do business with these guys, they cannot be trusted
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April 2023 by Paul E Pederson
Dez is the best service advisor for your tire and rim needs. I drive out of my way, passing another Ford dealer/Quick Lane to go to Ed Kenley.
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March 2023 by Mikel Jones
Des and Quick Lane are awesome. Always take care of me and my vehicles. Thank you!
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March 2023 by London B.
I scheduled with Ed Kenley because their service has been vastly better than the Ford dealership in Ogden.Had an appointment for oil change at 8:00 am. Arrived early, waited in line 20 minutes as there was no separate check in for those with an appointment. Even after check-in they took back five vehicles from walk-in customers BEFORE me (chatted up the folks waiting). My vehicle was taken back nearly an hour past my appointment time. It was finally finished at 10:43.Not really happy with the service at the Quick Lane this time. When I made the appointment I did ask how long it would take (20 mins to an hour) and let them know I had another appointment at 10, they assured me that I'd be done and out well before then.... The employees should never make assurances they cannot follow through on.The constant up-selling efforts are a little annoying.Quick Lane waiting area has comfy chairs, plenty of magazines, free WiFi, coffee, water, tv, magazines and some toys for the kids. You're going to be here awhile.Service department has been courteous. Been waiting 9+ months for a catalytic converter to come in, and they've been understanding and apologetic ... and keep offering to have sales department help us trade in our paid off F150 for a new model since they don't know when they will get the parts in to fix the truck.Accessibility: There's ONE disabled parking spot in front, with the garbage can right in front of it blocking the sidewalk in front of the handicapped spot, so I had to circle around the back of the vehicle to go up the ramp. There is a nice wide ramp that leads right up to the door. The closest door is blocked off, with a handwritten sign indicating we are to 'Use next door'. The lobby wasn't very accessible due to the tire display and other things jutting into the walkway. The spacing from the sitting area was also too narrow to accommodate mobility aids. The building itself is accessible, and with a little rearranging, the waiting area *could be* as well. Thankfully the bathroom was accessible and safe.
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January 2023 by J G
Took my F350 in for a Oil/Fuel/Air service during my travels so this location isn't one of my normal stops for maintenance. The service team was quick and performed all tasks correctly. The only downside of this location is the waiting/break area is very small and could use an overall update.
