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August 2024 by A.B C.
This storage place had issues with their credit card processing for about 3 weeks. Time and again we tried to pay but they said it's down. Then after 3 weeks, their credit card processor was working again, but they charged the late fee. We asked to remove the late fees because it wasn't our fault they couldn't take our payment, but they refused. So we took it as they deliberately made us late on purpose so they can collect late fees. They even lied that they were only down for 2 days, when it was at least 3 weeks. They said they didn't care if I were to leave them a bad review. So, here it is.
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June 2024 by Dustin French
There great and affordable haven't had to worry about Inflation much so the consistency is hands down a win
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June 2024 by Camy Knighton
Do not rent from this company! I was with them for years. Paid them lots of money for 5 years. It's been 4 years since I had a storage uniit with them and they're saying I owed money and I didn't even received a bill now they say i owed $50 from 4 years ago I just received a phone call from a collection agency saying saying I owe them almost 200 dollars from 4 years. I have perfect credit and I pay my bills. She was very rude wouldn't work with me. I Wouldn't rent from this company! ,very greedy.
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February 2024 by Stacy Golden
People who run it are friendly, website makes it easy to pay online and over all it's a great choice for storage
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August 2023 by M
I absolutely LOVED Using this storage unit, I never had a problem with them, and their front office lady was my favorite person to talk to, she made my day every time I called!
I loved how secure their Layton site was and I loved that they were affordable. I wish I could pick this place up and move it with me to where I live now because no one here can even compare to you guys! Thank you for working with us when we lived in Layton!
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August 2023 by Michelle3345
I absolutely LOVED Using this storage unit, I never had a problem with them, and their front office lady was my favorite person to talk to, she made my day every time I called!I loved how secure their Layton site was and I loved that they were affordable. I wish I could pick this place up and move it with me to where I live now because no one here can even compare to you guys! Thank you for working with us when we lived in Layton!
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April 2023 by Michael Wierda
I've been using this storage location since 2020 and they have been great and communicate very well.
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March 2023 by Dave Menditto
I've really never had a issue with our Unit here is seems like all the bad reviews on here too seem to be they didn't make payments so there for they got mad when deposits weren't return or they didn't clean something out right and were charged for it . I've had a unit here for 3 years in that 3 years we went from a small unit to a big unit. No issues when moving to that unit either it went very smooth.I do wish as well they had website auto pay online, but I have figured out from my bank to have them send a payment automatically each month and its never been late getting to them. My only complaint is our Door to the unit is hard to open and close we have called them on it and they did say they would fix it, but we had to be there which isn't always easy to arrange. All and all Its affordable storage and haven't had any issues here with them.
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November 2022 by Jared P.
Be very careful of their scammy small print and if you don't follow their exact protocol in leaving that they will stick their little attorneys on you. Plenty of other options who are honest business people.
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August 2022 by Ron White
Do not use this company!! They are scams and unprofessional!!! Run!!!
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June 2022 by Dirk Checketts
I may be a little biased but great facility and great prices.
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May 2022 by Dawn Hemphill
This post is going to be long but, I've got to post it. My husband rented a storage unit at their Clearfield location in April 2019. He was moving OUT of an apartment down the street and didn't know where he was going to move-in to. He found a new place and signed a lease for an apartment in May 2019. He kept this storage unit for 2 months as he moved from that storage unit to a new one close to where he lives. He gave a 14-day notice to vacate by email and mailed USPS.Six months later, he received a phone call from NAR, a collection agency telling him he owed money for the storage unit at Safe Site Storage in Clearfield. He asked me to talk to them for him, which I did. I explained to them how my husband had vacated the storage unit back in June 2019 and I had written documentation to prove this to them. The agency told me to get ahold of the people at Safe Site and let them know I disputed the debt and they should "call back" the collection account so NAR would stop collection.I did just that and ended up emailing with the owner. The people in the office suggested emailing because the owner was hard to catch. I emailed and the owner ignored me at first then responded by telling me he had rented this storage unit and never given notice he was leaving and they only noticed the unit was empty when they opened it to sell at auction. I pointed this out to the owner and was told, they did not have to speak with me unless I had a Power of Attorney for my husband.The owner then went on to say they would not look at what I was presenting as proof. They were right and I'm wrong as far as they were concerned. The owner also said they received a 14-day notice. (I have a copy), therefore my husband owes her rent for six additional months plus all the late fees, plus attorney fees. (All this AFTER telling me they wanted a POA).My husband signed an authorization letter, specifically for Safe Site Storage and I to communicate and negotiate and I emailed it and sent it USPS, to the owner. The owner refuses to honor it and called me a cyber-bully! It's been refused to call back the collection account when the collection agency said that's all that needs done, with a phone call.The owner refuses to acknowledge his dispute and now, had the collection agency file this matter in court. I was never called, never sent a letter in the mail to know she was doing this. The owner states there was no contact info in the file. I am the tenants payee who pays his bills and my name is all over this file.During the six months, the owner claims no knowledge the unit was empty and only figured that out when they un-over-locked the unit for non-payment. I guess this place let's people get six (6) months behind until they lock you out!The owner is difficult to work, I definitely would not recommend this storage unit facility to anyone. I looked through the reviews and can see a few other previous tenants similar things have happened to.
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January 2020 by Koji Koizumi
Many people seem to have issues, but we didn't have any issues. Glad we used here.
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November 2019 by Jolene C
It's just okay. A warning, I was one day late on my rent due to cataract surgery, which I explained. I was still charged a $15 late fee!!!
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November 2019 by Tom Little
Excellent storage spaces and great prices!
