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January 2024 by I Johnson
Rude staff.
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December 2023 by Matthew Hyde
The gal who answers the phone is friendly and thorough on a lost package sent out of state. Found it after submitting a lost package request!
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December 2023 by Glizzy
Our mailman takes forever getting our mail here. Most days we get our mail around 2 pm and he normally forgets our packages. Today was a different guy I witnessed him chuck 2 packages on my doorstep. I opened the door and confronted him all he could say was “sorry” I find it unacceptable. Every delivery person should be able to set things down nicely and not throw them. I plan on going into the post office and making a complaint about both of these guys. You’re supposed to “handle with care” but obviously they skipped that part of training.
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December 2023 by Nick Rahlf
I just got 20 peices of mail in my PO box that were from almost a year ago. All that mail represented $11,500 worth of payments to my business. When I suggested to them there was an issue about 10 months ago they aggressively told me there was not. I mean, there is absolutely nothing I can do but complain about it given its the USPS. So, just know, if there is a problem they will not do anything about it.
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October 2023 by Luz Cano
Poorly service.Good that they want to be faster, but we deserve good service too, this lady with blonde hair was inpatient cus I need to buy stamps and put into my priority box and start acting rude to us.
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October 2023 by Peggie Fern
I was so impressed with the service I received when I threw away my receipt. The Layton postmaster, Shane, went out of his way to research the situation and provided me with a solutionTHANK YOU
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August 2023 by Josephine Larnach
I got my passport done here, and the lady who helped me made the whole process so quick and was very helpful even when I was struggling to understand things! Very nice experience and lovely interaction!
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August 2023 by Alex Thompson
Do not come here if you have questions or need help when dropping off a package. Customer service is poor and workers are very rude!
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July 2023 by Ryan Frazier
Idk what these other people are talking about. It’s a post office. You don’t come for the all star service you come to get to done. We’ve had three passports all done here no issues. No one’s been overly nice and neither mean. It is what it is friends.Bonus star for the snoopy to the right of the entrance door.
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June 2023 by Ulvjakt
You guys make it extremely hard to get ahold of the local office. Even when I do get ahold of someone my issues are not being resolved.Called to stop mail delivery for a previous tenant who was involved with domestic violence with my children. Asked to stop mail delivery to my address to prevent them from coming around. You guys can't even do that right.
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May 2023 by McKenzee Day
if you plan on getting your passport here & have an appointment, don’t be late whatsoever. we were five minutes late & the lady with blonde hair (usually works the far right corner stall) was quick to tell us we had to reschedule even though there were at least four people waiting to get their passport. i don’t know why we just couldn’t have waited our turn. she was very very rude. we had this appointment for two weeks for our sixteen month old & she has the guts to tell us the next appointment isn’t for two more weeks. we understand being five minutes late, but we are upset about the way she handled it. she told us the cutoff was four o’clock for passports. we were there at 3:35pm waiting in line!!! the lady needs to retire if she can’t handle a little bit of customer service & staying past closing time from time to time. it’s not our fault they were backed up with passport appointments, why should we be punished?
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April 2023 by Scot Carrington
Unfortunately, I do not think that I have ever had anywhere near good service here. No one is ever in a good mood and seem to always wake up on the wrong side of the bed. They speak to you in condescending tones and act as if you owe it to them to know what they are thinking about. Ridiculous service every time.
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We went to drop of a mail on a Saturday @1:45pm on 4/1/2023. I have questions and so I didn't want to closed my envelope. The two ladies (Heather and the lady to her right) was implying to the other customers. How it's a hustle to have customers like us. Can't ask them questions as it's a pain for them. Going there, you have to be all set, or you'll be embarrassed..
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March 2023 by Jessica Garfield Swasey
Those working here are extremely unprofessional and disorganized.We haven't been receiving our mail in two months. We called twice to try to get this resolved and could only get an automated answering machine telling us to be patient with mail delays. We then went in and asked why we hadn't been getting our mail and they couldn't tell us why, only saying that the box for our address inside the post office was also empty. So, we've checked the mail every day and just tried to be patient and wait since we know there are mail delays throughout the country. There comes a point though, when you're waiting for a driver's license and some W2s, when you can't wait any longer.I called again today and finally got ahold of a real person, who just asked why I hadn't called before (when I had called two separate times and visited in person) and then couldn't help me. At the end of the call, she told me that our mail for the past two months had been returned to sender because we'd been marked as having moved without leaving an address. The Layton post office assumed our entire home was vacant because one individual (of a completely different family and last name) moved. We didn't move at all! Now there's no way I can get that mail back because the post office didn't follow their own protocol for changing someone's mailing address.
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March 2023 by Grant Watkins
If you need help processing a passport, I would recommend anywhere but this Post Office. Layton City made the whole process so smooth, and wont treat you like a piece of garbage.
