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June 2025 by Becki LeFevre
Do not switch to this cell phone company. They are liars and do not follow through with what they promised. They reeled us in thinking we were going to save money and it was supposed to be an easy quick and simple switch from one carrier to the next. But that is not true. We are members of Costco, and we mainly shop in the American Fork area. While we were walking through one of the AT&T employees got My Husband to stop. Normally we walk right by not paying attention. However, we have been paying over $300 for our Verizon bill. They offered to pay off my husband's cell phone, my two kids' cell phones, his watch and all we had to do was pay off my laptop. The employee was misleading they make you think they will pay the carrier off promptly. However, that was not the case. Not one time did the employee tell us we were going to have to come up with over $2000 to pay off what we owed Verizon. Then they would send us a Visa gift card in the mail. It was one crap show after another. My Husband sent over all the information to AT&T multiple times. If we knew it was going to be this big of a hassle to transfer over we would not have sent our cell phones in to AT&T. If we had not sent in the cell phones, we could’ve canceled the transfer easily. But once you send the cell phones in you’re screwed. That is where the biggest problem came in. Once we sent our cell phones in everything they told us was a lie. That is when we found out we had to wait 60 days before they would send us the Visa gift card to pay off Verizon. We had Verizon harassing us threatening to send us to collections or pay off the balance of over $2000. My husband had to pull a loan out of his 401(k) cause we could not afford this to go into collections. We were in the honeymoon stage after we left Costco believing the employee with AT&T. We were so excited to save $200 a month to transfer. In the end, we have not gotten our full amount that they owe us which is over $600. They give us the runaround they never answer our questions. We can never get hold of a live person. My husband posted a review for AT&T and the Corporate Office got hold of us. We thought this was going to change everything and we were going to get our money back and everything was going to get better. Oh boy were we wrong! The corporate lady told My Husband she would email us the information and she would figure out what was going on and give us a call back. Once again, we were lied to our faces. The lady from the Corporate Office never called us back. We never heard from them again. We are still getting the runaround to this day. We have been with AT&T for over 60 days. We cannot get our money back and it’s been the biggest mistake of our lives. Do not go through AT&T, do not switch from your current carrier. They are lying to you guys. We still have not gotten our money and every time we call in they have no idea what’s going on. All we want is the money they promised they would give us. We understand we’re in a contract so we will have to deal with that. This is beyond ridiculous. They do not follow through with what they say. It sucks because we absolutely love Costco and we will still go through Costco. But I wish Costco would pay attention to their vendors they partner with and see what AT&T is doing. We will be canceling the AT&T service once the contract is up. The service is not even that good either. We are out around $600 and we spent over $2000 of money we did not plan to spend. If we knew we would have to field $2,000, we knew we didn't have that kind of money and would have never gone through with it. We ran into the sales guy after we learned it was a reimbursement and he acted as if he knew that and told us. Which he did not! he misled us so he could get the sale. I should have listened to my gut feeling as I always did before. But after saying no 3 times he finally fished me by giving misleading information for his benefit.
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June 2025 by A Selu
Great customer service! Jesus explained and answered our questions. So friendly and helpful with setting up our new phones. Thanks for having great service!
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June 2025 by Cameron Nielsen
I go into this store often. They are always helpful and get me in and out quickly.
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June 2025 by Jordon Shurtleff
Joe was FANTASTIC. I was in a rough spot from a negative experience with a Target rep but I went to Joe and he really stepped up and helped with my problems. Give Joe a freakin raise.
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May 2025 by Josefina Jacques
If you encounter any issues, don’t expect help at the store, GM does not seem to prioritize support for existing customers. Ultimately, you’ll just be redirected to call customer service, as in-store staff can’t resolve most problems. Additionally, I wouldn’t recommend using this carrier, especially in Utah, where the service is unreliable due to insufficient tower coverage.
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April 2025 by Conrad Kreutzer
I had tried ordering a new phone online and att cancelled my order. Came in to see if I could just buy it at the store. Did not have the phone I wanted in stock and said it would take almost a month to ship it in. Said they don't know why ordering it online didn't work. Representative corrected me for saying waterproof instead of water resistant. When someone is upset that their phone died from getting splashed contrary to the manufacturer's claims that the phone is water resistant up to 6 meters for up to 30 minutes you don't need to correct them. This does not help the situation. Did mention to change payment option from credit to debit card to save a little money on my monthly bill.
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April 2025 by brodi hinds
I recently was talked into giving up an older plan that I had no problems with showing me it will lower my bill. Yes my over all bill is lower but with all the fees I didn’t have before raised my bill 40 dollars so I’m paying 90 dollars in fees that would of been nice to know before changing my plan over
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July 2024 by Danny Deaton
Best service I’ve had in any industry for a long time
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June 2024 by Jose Luis Velazquez
The executive attended me efficiently and willing to help. I was surprised, in other branches the service seemed hardly acceptable to me, that's why I switched to this store, even being further away
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June 2024 by Claudio Medina
This guy’s are so nice in this store
Seth and Jonás they help u with everything really good ask for them
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June 2024 by Diana chavez
Came to the store with a huge bill . Had gonna to different stores and they never helped ! Came here Seth and Jonas helped us soo much we need more people like this thank you so much for helping us
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June 2024 by Jessica Tobian
Quick service. They took the time to help with every question I had.
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June 2024 by Marie Welch
The representative was extremely helpful and very friendly. I will recommend this location and AT&T to friends and family.
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June 2024 by Jackie Prestwich
Perfect experience with Jonas he is so knowledgeable, kind and well mannered. He helped me pick the exact phone I wanted. Showed me how to use it. Answered questions he is a rare young man.
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June 2024 by Mary Roskelley
Jonas at Lehi AT&T was amazing! A true tech genius. He helped my husband restore almost 3000 contacts and helped me restore my Google password. He desires special accolades!! Thank you Jonas!
