-
January 2024 by miguelin landin
Wake up and go!!!!! Great deals, but the best... is the wonderful employees that work in BR Traverse Mountain. ? they always smile when you are there ?. And they are ready to help and suggest ?. ❤️ being there. MIGUEL L.
-
January 2024 by Michel Edward
Affordable prices and discounts
-
October 2023 by Tawny Rodriguez
This location is my favorite. They have the best selection and even include petite options.
-
October 2023 by Austen Sweeten
Very poor customer service. Mary refused to return a pair of unworn men’s chinos because they were “worn”. I literally tried them on and wore them around the house for 30 min seeing if they fit. I decided they were too large. They have tags on them and everything. I was simply trying to exchange for the smaller size. She absolutely wouldn’t. They were a bit wrinkled so that meant that “I had worn them.” They were wrinkled from either sitting in the banana republic bag during transport, or from when I purchased them.I get that employees follow store policy. But surely you could say that you can’t return an item in a customer service oriented way. That was not what she did. She made me feel so d**** was proud that she “caught” me, and made me feel like I was some sketchy person. She was very snarky and unapologetic. Extremely rude to me when I was genuinely trying to return an item to get a different size. Now she has lost a lifelong customer.I’ve spent tens of thousands of dollars at banana over the years. I go often. Super frustrated that in 2023 they wouldn’t exchange an item THAT HAS TAGS ON, with receipt, for a different size. I seriously didn’t even wear these things. Poor policy but even ruder customer service.Buyer beware. Make sure it fits perfectly in store so you don’t have to ever deal with an exchange. Ridiculous…
-
October 2023 by Jill Beagley
Very poor Customer service!! Did you l know that Banana Republic Store will not take back anything that was purchased from them online? I purchased sandals online, took them in to exchange for a different size and they would not! I learned that they do not exchange anything you buy online. Interesting thing is, they sell the same product in the store but will not accept any exchange. They wouldn't even budge . Such poor customer service. This needs to be posted in their store and online so that customers don't get taken advantage of like I did.
-
July 2023 by Isaak Camargo
Sign says 50% off Everything all caps but then refuses to give discount on some items, using the tiny print of exclusions apply as excuse. Its either everything or change your sign and stop misleading people.
-
July 2023 by Glynis Salmom
I come all the way over to find them closed well before the mall closes?. I came here because this location has both stores I needed to access.
-
May 2023 by Ruston Kinney
The only store with up to date fashion. With sales up to 70% off. On good, I mean incredible clothes.
-
March 2023 by Jeremy
Another store designed for children and models only.
-
March 2023 by Thane M.
BR Factory is my preferred retail store to get work clothes that are durable and comfortable. The factory prices make this retail store affordable without losing their product quality. Shopping at this location is always a great experience. Excellent customer service with attentive employees that assist me in finding the products I'm looking for. If the product is not in stock at this store they have offered to order them for me online. This store's atmosphere is sleek with organized and simple displays and clean aisleS. Also, the lines at the check-out lines are short and expeditious.
-
January 2023 by Hank Deollos
Great deals!!
-
November 2022 by Ben Ahlstrom
I bought what I thought was a good pair of pants but they ripped so fast
-
September 2022 by Annette Graf
I just had the best experience there.The manager at the store found a jacket in my size and helped me try it on, gave us pointers on how it looked what to wear it with etc. as I checked out, the brunette gave me an additional 15% off because I wasn’t sure if I wanted to buy all the items. Very friendly, organized store and great customer service. I usually don’t review shopping stores, but I really felt everyone was going out of their way to be helpful and genuine.
-
September 2022 by John Taylor
We have been loyal to this company. Both full BR and their outlets. But after today, we’re rethinking our loyalty to them. We purchased a Luxe Touch T-Shirt and just after the first wash the stitching on the bottom started unraveling. I brought it back in, with the tags (not attached), and the original receipt and they wouldn’t take it back. Or even exchange it! All I got was “advice” from the cashier on how to try to fix this improper stitching and try to resell it myself. I don’t have the time or patience to resell a t-shirt. Now I’m out the money for a t-shirt that I’ve now thrown away because I’m not spending that kind of money on a t-shirt to look like I don’t take care of my appearance.
-
July 2022 by DeeDee Bushman
I always find something I love at this store!! If you haven't tried there Timeless T-shirt they are my favorite! So many colors and they have a v-neck or scoop neck, I prefer the scoop. Great clearance section?
