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February 2024 by terry rawlinson
Right off the freeway, clean rooms, free breakfast, easy parking, right near where we need to be.
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January 2024 by Laura Orenchuk
A great Best Western!So clean and staff were friendly and extremely helpful and welcoming.
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December 2023 by Theo -Stephanie Oblad
DO NOT WASTE YOUR MONEY HERE.@juanfer google review is someone who works the front desk!!! Do not trust any other reviews! Absolute worst hotel stay and staff I have ever experienced. Hotel staff comes and knocks on your door everyday at 10 am even with a do not disturb sign on the door, and checkout isn't until 11!!! They didn't give me the accessible room for my disabled parents, then they said we only booked one night (2 mind you), and then when the key didnt work, he didnt even ask my name or anything and just recoded the unverified room key!!! Anyone can come into our room now!!! Oh yeah, and let me tell ya. They have their little children (8 and 6 year olds give or take) working the front desk and laundry in the back room! And a 30 minute late checkout with a $25 fee?!
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November 2023 by grace m
i really enjoyed my stay here actually! the location was great, it was so close to many restaurants and grocery and the mills. the service was pretty good and responsive. they have breakfast in the morning which is nice. i really liked the vibe and interior of it in general, it felt pretty cozy. the pool area looked really nice and clean. as well as the gym though the gym was pretty small.only thing that concerned me was they put me in a first floor room that had a window that seemed really easy to get into from the outside. as a woman traveling solo, it did freak me out a bit especially since there was only half a bar and a thin screen to stop the window from opening up completely. i was debating to ask for a room change but ultimately decided against it. the area was safe enough after asking my local friends and i didnt end up having any trouble or worries after that. still, it might be nice to invest in a more secure window system for the first floor rooms.Rooms: rooms were big and spacy, many had both microwave and minifridge while some just had a minifridgeNearby activities: many restaurants and groceries and even little shops near. also the roller mill.Safety: i believe it was pretty safe area in general. i didn't feel any concernWalkability: very walkable. across the street to many places really, it was very nice! so many restaurants and even a grocery storeFood & drinks: they have some microwavable meals and snacks and drinks available to buy next to the counter. there's a microwave there too and in some rooms.
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November 2023 by Lauri Langston
Good place centrally located in the Lehi area. Clean and comfortable. I wish they had microwaves in the rooms. Seems like a family run hotel where they are sincerely working to be proud of the results. There was a mix-up on our rates and my Best Western account was not credited with the 4 days of points.All in all, pleased with our experience and grateful that we could bring our doggo.
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November 2023 by Nicole Brinkerhoff
We've had good experiences with Best Western but this one was lame. As we were waiting for check-in, someone came to the desk asking for more shower towels. After being asked 4 times, because he didn't understand her English, the person at the desk finally said they are only allowed 2 towels per room. She responded that they have 4 people staying there, though, and he reluctantly gave her 1 towel, which was about 2'x4'- not a huge towel by anymeans. That initiated the whole feeling of the hotel being cheap. The fixtures are old and broken, we had to plug in the AC/HEAT unit in the room, the mattress was so uncomfortable that we didn't sleep at all. The pool closed an hour earlier than stated on the website. The whole experience made us feel like we were in a cheap store. We left as soon as we could and I'll always regret that we spent our 10th anniversary there- felt like a cheap motel.
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September 2023 by Baden Whitehead
My wife drove from Oregon to Utah for a family member funeral. She got in late and the desk clerk was very rude and discourteous. Acted as if he didn't care about helping my wife with her check in.The room Did NOT have a coffee pot in it; what kind of hotel doesn't have a coffee pot.On the good side: the breakfast options were excellent and the room was comfortable and cleanFood & drinks: Breakfast was excellent... BUT No Coffee Pot in the room...that was very disappointing
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August 2023 by juanfer
I had an incredible stay at this hotel! From the moment I walked in, the staff made me feel like a valued guest. The room was spacious, clean, and beautifully decorated, providing a comfortable retreat. The attention to detail was evident everywhere. The hotel's amenities were top-notch, including a fantastic breakfast area. What truly stood out was the exceptional service – the staff went above and beyond to ensure my stay was perfect.
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August 2023 by Terrilynn Johannessen
We had a wonderful stay. Service was great and our room was very clean and our beds were comfortable. We enjoyed our time at the pool and the jacuzzi. The staff put on a nice breakfast. Thank you!
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August 2023 by Jesus Oros
Jorge at checkin was amazing and helpful. He made me feel welcome and had many recommendations for things to do and places to eat. Jay who checked us out was also very friendly. Breakfast was way more than we expected. All the staff from front-desk through housekeeping were cheerful and friendly.
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August 2023 by Katelynn Thomas
Beware of bed bugs! I came with a big group of people. 2 people complained of bed bugs. 2 more people complained of ants. When checking out of the hotel due to bed bugs, we relayed the message to a couple of new guests. The two new guests were issued to the exact same room that had a bed bug complaint. They went to check the room and witnessed for themselves. They then asked to switch rooms. The hotel switched them to the other room that also had bed bug complaints!
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July 2023 by DELBERT NUNEZ
Home away from home. Always clean very hospital. Hospitality very comfortable. Always a good night. Mike was very helpful. God bless him.
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July 2023 by DollFacedMama
It was awesome! Very nice and clean rooms, good breakfast! Coffee in room! Refused to let us have a late checkout though, and the room was super pricy considering. They need more condiments for the breakfast bar.
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July 2023 by Emma Alexander
I’ve never been treated so horribly in my life. The customer service was more like a customer disservice. When we asked to extend our stay we were told that we could, and when we tried to pay they said that they booked our room. There were several other times where the employee would say one thing and then change their mind. When inquiring about late fees over the phone the employee cussed us out and proceeded to hang up on us. They then proceeded to call the police on us after we informed them that we would be checking out a couple hours late. They lied about several things that had happened and treated us extremely poorly. This was the worst hotel experience I have ever had.
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July 2023 by S L
Hotel is clean and serves the purpose. Bathroom is extremely small. I was charged twice at check-in for the $100.00 incidental fee. ( $100.00 is high for a Best Western) Front desk clerk could have cared less. I resolved it through by bank. Other hotels for the same price in the area with less hassles.
