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January 2023 by Virginia Hammond
Really great customer service and great prices on the seasonal clothing. The check out line was fantastic because because they have a built in educational/sensory puzzle, which entertained my 1 year old. It’s THOSE small things that make the trip a somewhat enjoyable experience.
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April 2022 by Briana Rudy
Went and spent over $50 in clothing and used my Carter’s credit card which is easy to use. I found some cute clothes for great deals plus clearance. I went home and noticed an email from Carter’s about a promotion for the next day for a free Easter gift bundle with purchase of $50+ , I called the store asking if I could show my receipt and the employee/manager Brandy said she could do that. She was so kind to me to allow the “return” and buy just to get the free gift. They have my business. Brandy was amazing!
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November 2021 by Shelby Cox
I’m not going to lie. I’m a little annoyed. After standing In line to get my pickup order for 10 minutes. I finally noticed that there is a “pst skip the line for online orders). So I left my spot and told the cashier that I had a pickup order. She said “okay” started checking out 3 more people and ignored the fact that I was standing there waiting for her to just grab my order. Mind you there were a couple people in line, but it really irritated me that there is a sign that means nothing to the associates.
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October 2021 by Monte Webster
Lots of great choices of clothing and misc for babies and children. It's a bright, happy space to shop in.
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June 2021 by Ai Ashcraft
The location is incorrect
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March 2021 by Caitlin Barlow
Kicked out because I don’t want to wear a mask! Ridiculous! I’ll take my business somewhere else.
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November 2020 by Audrey Ulrich
We went in looking for baby clothes and one of the workers, Michelle, was very rude to us, three different people she offended. She had no customer care. I have never felt so unwelcome in a store before. So rude we decided to leave. We will not be coming back ever. If you hire people like that and they treat your customers bad, you’re going to lose customers.
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November 2020 by Kristi J
Staff was very helpful!
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September 2020 by Heidi Adkins
Carter's has been my go-to source for newborn nightgowns (the best!) And other baby essentials for 31 years, starting with my own kiddos, and now my grandbabies. I breathe a sigh of relief whenever I see the store still open and thriving. They do 100% cotton on so many items, and have fun and classy cute designs. I can't say enough about the quality--A timeless, fabulousvalue!
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September 2020 by Rowan Kindschy
Great product's
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December 2019 by Whitney Wilcox
Michelle, the manager, is great. I went in pretty upset because an order I'd placed online had gotten lost and there was no communication, and Michelle listened and personally took on my problem even though she didn't have to. She contacted the corporate store, tracked down my order, and called to let me know it was in. She turned what could have been a negative experience into something positive by going above and beyond. I love the product, but even more I appreciate the customer service. Thank you.
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December 2019 by Lindsay K.
I placed an order for SAME DAY PICK UP on 12/6. My family is going out of town so i made sure i could get it same day so my baby could have her Christmas pajamas and Christmas outfit for her first Christmas. It's now 12/17. I do not have my order it has not even shipped!!!!! I've been to the pick up location (Carters at the traverse outlets in Lehi, UT) where they have both items in her size but refused to give them to me. Even though i have paid for both items and showed them multiple emails, online receipts and the order confirmation # proving so. The wouldn't let me take them because "i need to deal with the online store it is not the stores problem" And they didn't want to take from their own inventory to fill my order. Horrible customer service!!! So I've called customer service countless times and each time i wait for over an hour with no answer. I have emailed them with no response, tried their online messenger. NOTHING! At this point i just want to cancel my order and get my money back but i can't get ANYONE to help me!!!!! It's a horrible company with horrible customer service. DO NOT OFFER SAME DAY PICK UP IF YOU ARENT GOING FILL MY ORDER THAT. DAY.
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November 2019 by Gideon Naylor
Had a lot of good options at a descent price I thought. Not a huge place but still well worth the visit
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November 2019 by Lilly Urdaneta
I love this store for my baby
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October 2019 by Angela Parks
Favorite place to buy clothes for my child and grandchildren!