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February 2025 by Marian Davis
Took my Dodge van in to get a tire repaired. They were booked so I made an appointment for 11:30 am. I brought my van back at 11:30 and waited 2 hours when they called and wanted to talk to me about needing a new tire. It wasn’t my van but another Dodge van that needed a repair on the same front passenger tire. I had another appointment and didn’t have time to wait for them to get to my car. So I made an appointment for 4:00 pm. I brought it back and waited another hour and a half before it was done. When I asked what was wrong they didn’t know saying that the guy who worked on it had gone to lunch. I know they are doing their best and were apologetic but I am not a happy camper taking 3.5 hours of my day for an expected one hour job, even with an appointment.
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February 2025 by Haengju Shin
I had a very pleasant experience from this tire center. Flat tire, no appointment, but the staff took care of the situation. I didn't know how I had to deal with the low pressure of the tire. In one hour, my flat tire was patched. Thanks, Reeve. I want to give you five stars.
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January 2025 by Lauren Zufelt
Mark and Jacob were incredibly helpful and easy to work with. They communicated clearly what was happening with my car and did not charge me when nothing needed to be changed or different. I felt respected and informed.
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December 2024 by Amanda Shepherd Smith
My husband and I woke up to leave on our road trip for Thanksgiving and noticed that one of our tires had gone flat overnight!! I spotted a nail or screw in it, so after filling it with air, we took it straight to Costco for a repair and they were able to fit us in the moment they opened. They got the tire patched up within an hour and we were on our way. The employees were helpful and the one who helped us was very friendly and was wearing a beanie of the NFL team we also like and we enjoyed chatting with him about that. After driving to Colorado and back in all kinds of road conditions, the patch has held. The Lehi Costco Tire Center turned our not-ideal situation into a relatively pleasant experience and saved our tire and Thanksgiving trip.
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November 2024 by kscasey
I will not be buying tires from Costco ever again! Every time I call, no one answers. When I go in, I either wait forever or there's no one there. I took a tire in to be repaired and it's still leaking. Again, no one answers their phone and their next appointment is a few days away. Go somewhere else because most places match Costco's prices! Extremely disappointed with them right now.
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November 2024 by Chrisndani Ward
Surprisingly poor customer service. First time getting tires from Costco- I’ll stick to companies that specialize in tires that are closer to my house and more importantly that aren’t ridiculously overbooked. Never again from Costco.
“Work on your tires while you shop!” Sounds smart until you have to schedule your shopping appt out a month so your tires can be maintained.
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October 2024 by Evan Gieber
Avoid the Tire center at all cost. If you order your tires online to location, do not trust they will call you to set an appointment once they arrive. You will wait an unacceptable amount (HOURS) of time even if you have an appointment. Once you get to the front desk, you will wait to even be acknowledged for at least 20 minutes. Want to call to check on the status of your car? Good luck getting them to answer the phone. That place is a joke and the customer service is a joke.
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May 2024 by Amber Kindred
Terrible service and very unhelpful. Wouldn’t listen to my concern and was just pushing his own agenda. I know my car and what Costco has done and Josh wouldn’t help with the concern or try and figure it out by listening to me- he only wanted to sell me something I didn’t need.
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February 2024 by Martin. Wilkins.
Josh the manager is nice. But go to Saratoga springs! The waiting time is horrendous though! 3 hours for rotation, and install. Don't lie people, and say an hour and a half, if you plan to take 3 hours! This location tire center needs its staff wiped out, and start over.
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February 2024 by Tara McLay
Called to order tires and to schedule them to be installed. Spoke with Josh. When I showed up for the appointment it wasn't in their system. They were able to work me in but I asked Reese to check and change my tire sensors and that didn't happen. When I asked about it at pickup they said, "Oh, you can do that next time you are in". They don't care about the customer AT ALL. Worst Costco experience I have ever had.
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January 2024 by Stephen I.
I called in today with a question and Andrea took down my information and said she would call me back. Honestly, I didn't expect a call back because I know that they get busy or people forget but she did! She called me back with the information I needed and was just awesome. Lately I feel that customer service has gone down a lot but Andrea restored my faith.
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January 2024 by Chad Widdison
We've used this location several times over the last 4 years but the service has gone downhill the last few times we've used them. I went in to get two tires replaced. Unfortunately they replaced the wrong ones. When I returned and told them what happened they got angry and said they would never make a mistake like that... then tried to sell me another two tires.
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November 2023 by Jacob K.
They don't trust their members. Walk up to the self checkout and if you're young they will go out of their way to ask for your Costco ID card with the bs "I'll scan your card for you". Why do I waste my money with these fools who want to go woke. Sam's club is the better choice now
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October 2023 by Jose Rodriguez
When you get an appointment it's more of a suggestion time. I brought mine in 30 mins early to a rotation just in case, then it took them 2 hours after that to get it done. What is the point of an appointment when it takes 20+mins to just talk to someone at the front desk. Then have it ready 1:30 mins after your scheduled time.
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September 2023 by Isabel L.
The Lehi Costco manager Jody is not very nice to employees, customers and vendors. I don't understand how Costco wants this kind of manager.
