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January 2024 by Susan Horne
Great store and employees were amazingly helpful!
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August 2023 by brittney mackey
I called about 30 minutes before walking into the store about checking to see if the style and size of shoe I wanted was in stock. I was assured there were 3 in stock by the manager, I believe her name was Shelby. After waiting for someone to approach me at the store I approached Jake as he was putting a away a few shoes. Jake went in to the back and came back with a completely different style and a size up… when I told him about the phone call I made, he then approached the manager. I then heard the manager say that there were in stock and that she’d go and get them in a few minutes after helping a few people check out. While waiting Jake wondered around for a few minutes and then told me that he didn’t believe they were in stock. I will be honest I was dismissive when I reminded him of the conversation and was told there were 3 pairs of the style and size in stock. He then spoke to the manager again, shortly after the manager went to the back and helped him look. They were in stock and found almost instantly! I honestly wish I could’ve given my sale to the manager as I received better customer service in the 3 minute phone call and she found the pair of she’s I originally called for but I was trying to get out as soon as possible.The part of this is experience that I am most frustrated with is that Jake acted so helpless. In the time that we waited for the manager he could’ve looked a little harder. I don’t know if Jake is new but I do think there needs to be additional/focused training in finding merchandise
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May 2023 by elen robles
I have been going to the outlets for as long as i can remember if i’m being honest and today was prolly the worst experiences i’ve have ever had there EVER i’m going to go to the store to return some shoes and this blonde girl with blue hair starts giving me attitude I was very upset when I left never again i’m i shopping with Journeys if I really want some shoes i’d rather get it from the original store online. Poor Service.
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March 2023 by Tamilisa Miner
This place is very organized and has lots of color options. Brenna helped us out at first and then we decide to buy more shoes and JT helped us too. They were both friendly and a great help. Both of my kids were able to find some fun Heely's that they love. Thanks so much!
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February 2023 by Joon Han
I ordered some shoes online and they came with a safety tag I went to them and this guy named Big John helped me out when Nike couldn’t. Even though it was their product! Thanks big John!
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August 2022 by Alex Russ
Not many options, many of which were very similar. But they had good shoes. I would have liked to see more items.
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July 2022 by Jaxon Tolman
Meigan is phenomenal. I used to sell at the Nike outlet a few doors down, so I know what customer service at this shopping center should look like. Meigan does it right. She approached my wife and helped her get the right shoe size, checking the back twice. Then, she made comfortable, professional conversation and helped us feel welcome. When we were ready to buy, she helped us with the transaction and made sure we knew about their shoe protection product. After the transaction, Meigan grabbed the door for us on the way out. It wasn't until we had left that we realized it was 8:05PM and they had just closed. In no way did we feel rushed, unwanted, or pushed. It's very easy to feel that way when employees want to go home (I get it), but Meigan gave us true customer service. Five star review for Journeys, but especially Meigan. Wow. Journeys, you would do well to train your employees to be like her. Give this girl a reward. Their sale saved us 25%, and we received excellent service. We will definitely be coming back.
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July 2022 by Buda King
Jess is the absolute best , she made sure I found the right matching shirt for my shoes.I love her, I’m coming back every time just to see her smile and her energy.
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February 2022 by Milly Cook
I came in to get my kids shoes, Bethany was super nice and helped us out. Jess also helped us out, both girls were so sweet! I will be back to this location for sure. This store has our sizes in stock and Bethany and Jess were very welcoming and very helpful!
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January 2022 by Ky Haslam
As soon as I walked in I felt bombarded. I barely got through the door before the employee was asking what he could help with which was fine, but I genuinely was not able to look at a single shoe to see if I was even interested in purchasing anything. I found some Doc Martins I liked and he stood there and stared at me while I tried one on as if I was planning to run out of the store with a single shoe. I felt so uncomfortable I didn't even bother asking for the second shoe to try on though I really liked them, but I didn't want to be stared at by him any longer. Very uncomfortable experience.
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January 2022 by Jake Wimmer
As soon as I walked in I was helped. Loved the workers. Had great suggestions for shoes and they were very friendly. Yes I bought more than I should because they convinced me but that's what I love about it. 5 stars for sure. I'll be coming back
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November 2021 by Kylee Haslam
As soon as I walked in I felt bombarded. I barely got through the door before the employee was asking what he could help with which was fine, but I genuinely was not able to look at a single shoe to see if I was even interested in purchasing anything. I found some Doc Martins I liked and he stood there and stared at me while I tried one on as if I was planning to run out of the store with a single shoe. I felt so uncomfortable I didn't even bother asking for the second shoe to try on though I really liked them, but I didn't want to be stared at by him any longer. Very uncomfortable experience.
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July 2021 by Ben Johnson
The store manager, Jess, has incredible customer service and was very knowledgeable and helpful.
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July 2021 by Chelsy Pando
5 stars for Kelsey! Walked in on 6/19/21 and she was super helpful. Sadly, these days young workers aren't helpful let alone kind. She was a breath of fresh air! Ran back and forth to get me multiple styles and sizes and helped me look online to order what they didn't have at the store. Then we laughed about her being so young she didn't know what aol was LOL Really appreciated her and I'll gladly drive the 60 minutes from home to this store again!
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May 2021 by Jake Kamalei Wimmer
As soon as I walked in I was helped. Loved the workers. Had great suggestions for shoes and they were very friendly. Yes I bought more than I should because they convinced me but that's what I love about it. 5 stars for sure. I'll be coming back