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March 2024 by Linda Cass
The lady’s of Kay’s Outlet at Travers Mountain are the most helpful, no pressure. We will continue to visit and shop at this store.
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March 2024 by Nick Litteral
Gisele has been helping us pick out and purchase jewelry for over 10 years! She always makes sure we are happy with our decisions and always gives us the best deals!! She also makes sure the maintenance is done correctly to keep our jewelry looking its best! We will continue to shop here thanks to the amazing customer service provided by Gisele
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March 2024 by dustan george
Huge lack of communication at this location
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February 2024 by keenan wise
Professional service and staff the whole staff I've always shop and bought here, the service A+++++, specially thank to Gizel, Andrea, Betty and Kenzie....Gizel, Andrea, Betty and Kenzie, have helped me pick out really good items and stones, for custom made pieces... Will always shop here best experience ever!!!
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January 2024 by Robert Wood
Great store
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December 2023 by Irina Duliko
The service is terrible, the salespeople laugh at your back. I don’t recommend ruining your mood by visiting this store
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October 2023 by Shannon Furrow
Online it says they close at 9. I showed up at 8:15 to drop my ring off to get it re sized, the doors were locked and the sales associate turned around when I tried to open the door and gave me the most disgusted look and literally shooed me away with her hand. Very rude, even tho I purchased my wedding ring from here I will never give them my business again. Not for a re size, a cleaning, nothing. Very off putting customer service.
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October 2023 by Jorgen Taylor
I came in looking for an engagement ring and had the most fantastic experience! I was helped by Betty & Gisele and they were so extremely helpful and friendly. Overall I was very happy with the level of service i received.
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October 2023 by A R
I just tried to purchase a wedding ring to replace the one that I had lost. I fell in love with one on the site and bought it. 10 minutes later I get a cancelation that the item is not in stock, yet its still available online? I reached out to customer service and no one tries to help me or make it right. I won't recommend Kay's to anyone.
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April 2023 by Travis Christensen
We have purchased several items from this store and have always had great experiences with the staff, specifically Gisele, and the quality of the whole experience.Most recently, we had to get my wife's ring cut off her finger after an accident and we brought it in feeling hopeless. They were so accommodating and were able to fix the ring for free under the warranty if the ring. I cannot say how happy this made us because my wife never takes her ring off.I would recommend everyone to purchase from Kay at Traverse mountain.
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April 2023 by Ashley Day
always have had the best experience here at the traverse Mountain Kay! The ladies are always welcoming, smiles, and answer all our questions. If I ever have a problem with my jewelry they are always willing to take care of it as much as possible.
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April 2023 by Angela Senecal
Beautiful showroom with great friendly service! I have a pendant that is hard to find a chain for and Gisele worked her magic to make it happen for me.I will be back.
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April 2023 by Sary Velez
I bought a ring and I love it. The service and sale experience was amazing.
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March 2023 by merrill sefcik
Giselle was great in helping us pick out a ring. Very professional took her time to talk to us and figure out a price point and a very pleasant experience in all. Wasn’t having the best day walking in but was very happy walking out. Thank you so much Giselle
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February 2023 by Makayla Kirk
Kays always does a great job cleaning up my jewelry for my 6 month cleaning. Thank you for making it sparkle!