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February 2024 by Larry M
Five stars is not enough. From working with the friendly and detail oriented Chase on floor selection and all the details, to the fabulous installation and detail work by the friendly and knowledgeable Fernando Guterville, and then to the spotless cleanup of all the rooms by Eduarda Trindale, this was a most pleasant experience. The finished flooring is beautiful, surpassing our expectations.
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February 2024 by Matt Davidson
Loved our experience. Quick and easy delivery, with an awesome install job from Fernando. He did a great job with a fast install and protected the baseboards well. He was friendly, courteous, and professional. We're very satisfied with the work and highly recommend.
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December 2023 by David Jones
Great help picking our new carpet and flooring. Highly recommend
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November 2023 by Everett Valdez
We hired Ogden's for a project where we put LVP on stairs. Ogden's was able to find the matching flooring that I had in the rest of my home. I worked with Benji on the phone and he was very helpful with everything regarding the bid and the scheduling. Once the flooring arrived, Ogden's sent out Fernando to do the installation. He did an EXCELLENT job. The stairs look amazing! he finished all 16 steps and a stair landing in a day. He was very friendly and his work was flawless.
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November 2023 by Hannah Smith
Chase and his team at the Lehi store of Ogden Flooring were fabulous to work with on our new home remodel. From picking out carpet to installing it, Chase’s team was professional and knowledgeable. I couldn’t be more pleased with the result and I would definitely use them again!
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September 2023 by Hailey Palagar
Update:After we contacted the owner, he replaced our floors.In Aug of 20 I accepted Ogden Flooring's bid even though they were not the cheapest option since they are "known for having the best installers”(See pic)That was not my experience! LVP is supposed to last 10-20 years. In less than a year, I had SEVERAL cracks in our new flooring.I requested this be repaired. As the cracked flooring was removed, large debris were found. The original installers did not clear the debris before installing. There were additional issues with the initial installation, & when I addressed them with Ogdens flooring the response was defensive.Examples-During floor prep, the guys removed the door stops. When they came slamming through the front door they made a hole in the wall. When this was later addressed they alluded to us that we were lying b/c their guys won’t use the front door. We had to show them our doorbell camera footage to prove it!Installation was not done on time. We had to move in mid-project with me 6m pregnant & 3 young children in the house, they did not clean at the end of each day. They left exposed nails & power tools/saws out while there were children about.When the project was over (or so we assumed as several days had passed with no more workers but we weren't told anything) we called in. A pile of trash/sawdust was left in our garage. We were told that was normal and they were probably not done yet.We also had to call to request the trim pieces be installed.Amidst this, the dishwasher stopped working. Ogdens denied involvement, citing no reason to touch it. We sent them pictures of pieces of baseboard labeled by their workers with the words “Dishwasher”. After having a tech out, it turns out the guys had disconnected the waterline and did not reconnect it.The removal of the baseboards left large indents all along the wall/ chips. To this I was told baseboards were not included in the fee. (see pic)The hard floor transition to carpet on the stairs is bunched and the seam is clearly visible. (see pic) The installer told me, “Well I’m not a carpet guy”When I addressed these issues, the manager had an answer for everything. We had to FIGHT for anything to be made “right” by sending pictures, rebutting, & having other techs visit. The ultimate solution- $150 credited back to us for the cost of the drywall & having the Dishwasher tech come outPresent Day-So over 3 years, the lumps have turned to cracks, the repaired panels have peeled, places are scratched etc. These issues have to be addressed since we are selling. I went into the store with 2 requests: replace the damaged LVP panels & carpet 1 room ASAP.I summarized why I needed panel repairs for the 2nd manager. They estimated around $300 for the carpet; first pick got discontinued. The next option was higher quality at $700. The final choice, within the $300 range, would arrive in about a week. The manager said he'd measure it in 2 days.After measuring, he indicated it might be closer to $400 due to the larger room, but he'd send an official cost sheet via email soon. I stressed the timeline and requested a prompt install. 6 days later, this manager sent me a text asking if I remembered what carpet I had picked out! 3 days later I reached out to see if the carpet had been ordered & confirmed that the panels of LVP will be replaced as scheduled.The carpet hadn’t been ordered.Ogden’s LVP repairman told my husband that the panels were not installed correctly. Un-sanded seams and lingering debris were causing chipping and cracking, necessitating a complete floor replacement. He left saying he will contact his boss & we should expect a call.A few hours later I reached out. Our text conversation left me stunned.[see pic]As of yet there has been no resolution.After 2 separate installers have told Ogden's flooring directly that this was a bad install, no refund or replacement will be agreed to by them. They want me to use the original installers they fired to replace the damaged panels & let the rest be “so
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August 2023 by Tyler Evans
The staff here were super helpful, and knowledgeable, Carson was a huge help in finding a carpet me and my wife could agree on and fit in our budget. They had great prices and were able to get us on the schedule quick! The install crew were very nice, punctual and cleaned everything up as if they were never there. 10 out of 10. Would do business here again.
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August 2023 by Toni Simonsen
I had a good experience at Ogden’s flooring and design. I needed a lot of carpet 300 Yds. Chase came out to my house and measured. I chose a Shaw nylon carpet. When the manufacturer sent a color that was not right, Chase took care of me. The installation of the correct carpet was a very good job. I would use Ogden’s again.
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August 2023 by Laurie Christensen
The flooring quality is amazing. Benji was wonderful to work with. He was quick to communicate and really seemed to care. I wish I could be more positive about the rest of my experience. The original measurement came out wrong and they were short of a special order flooring, not just once but twice. This meant pulling toilets and re-installing twice! The first installers showed up near the end of the day rather than first thing in the morning as I was told. They were then hurrying to get it done as I was supposed to move in. In the process of ripping out the old flooring, they tore up moldings and banged up walls. At the end of the day, they left their personal garbage from lunch on the floor of my garage where the ants found it. All of this while my husband was in the hospital following open heart surgery, adding greatly to an already stressful situation. Because of all of this, I would not use Ogden's flooring again.
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August 2023 by Mathew Stucki
Purchased Inception 200 Waterproof SPC by METROFLOR from Ogden's and installed it on our main floor. We had our favorite installer do it, who did a great job installing the vinyl flooring on our other levels. Looked great initially. Six months later, we noticed separation occurring. Now at 8 months, still getting worse and only happens on this floor. Never had this problem with vinyl planking on our other levels. Ogden's has been silent about it all blaming the manufacturer or installer. No customer service at all. Tons of pictures to show problem progression
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August 2023 by Hailey P.
Update: After we made contact we made contact with the owner, he replaced our floors. In Aug of 20 I accepted Ogden Flooring's bid even though they were not the cheapest option since they are "known through the community for having the best installers" (See pic) That was not my experience ! LVP is supposed to last 10-20 years. In less than a year, I had SEVERAL cracks in our new flooring. I requested this be repaired. As the cracked flooring was removed, large debris were found. The original installers did not clear the debris before installing. There were additional issues with the initial installation, & when I addressed them with Ogdens flooring the response was defensive. Examples- During floor prep, the guys removed the door stops. When they came slamming through the front door they made a hole in the wall. When this was later addressed they alluded to us that we were lying b/c their guys won't use the front door. We had to show them our doorbell camera footage to prove it! Installation was not done on time. We had to move in mid-project with me 6m pregnant & 3 young children in the house, they did not clean at the end of each day. They left exposed nails & power tools/saws out while there were children about. When the project was over (or so we assumed as several days had passed with no more workers but we weren't told anything) we called in. A pile of trash/sawdust was left in our garage. We were told that was normal and they were probably not done yet. We also had to call to request the trim pieces be installed. Amidst this, the dishwasher stopped working. Ogdens denied involvement, citing no reason to touch it. We sent them pictures of pieces of baseboard labeled by their workers with the words "Dishwasher" on the back. After having a tech out, it turns out the guys had disconnected the waterline and did not reconnect it. The removal of the baseboards left large indents all along the wall/ chips. To this I was told baseboards were not included in the fee. (see pic) The hard floor transition to carpet on the stairs is bunched and the seam is clearly visible. (see pic) The installer told me, "Well I'm not a carpet guy" When I addressed these issues, the manager had an answer for everything. We had to FIGHT for anything to be made "right" by sending pictures, rebutting, & having other techs visit. The ultimate solution- $150 credited back to us for the cost of the drywall & having the Dishwasher tech come out Present Day- So over 3 years, the lumps have turned to cracks, the repaired panels have peeled, places are scratched etc. These issues have to be addressed since we are selling. I went into the store with 2 requests: replace the damaged LVP panels & carpet 1 room ASAP. I summarized why I needed panel repairs for the 2nd manager. They estimated around $300 for the carpet; first pick got discontinued. The next option was higher quality at $700. The final choice, within the $300 range, would arrive in about a week. The manager said he'd measure it in 2 days. After measuring, he indicated it might be closer to $400 due to the larger room, but he'd send an official cost sheet via email soon. I stressed the timeline and requested a prompt install. 6 days later, this manager sent me a text asking if I remembered what carpet I had picked out! 3 days later I reached out to see if the carpet had been ordered & confirmed that the panels of LVP will be replaced as scheduled. The carpet hadn't been ordered. Ogden's LVP repairman told my husband that the panels were not installed correctly. Un-sanded seams and lingering debris were causing chipping and cracking, necessitating a complete floor replacement. He left saying he will contact his boss & we should expect a call. A few hours later I reached out. Our text conversation left me stunned.[see pic] As of yet there has been no resolution. After 2 separate installers have told Ogden's flooring directly that this was a bad install, no refund or replacement wil
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July 2023 by Lisa Swearingen
We loved our salesman Mr. Davis, we love our new carpet ❤️ and we loved our installers. We loved the price too! 5 Star all around!
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May 2023 by Katie Hellewell
Simply put these people are fantastic to work with! Everyone there had a smile for me and helped me among my eat even when I was being so indecisive my family gave up. ? Ogden’s had exactly what I needed and talking to each person helped narrow things down. Everything turned out perfectly! I absolutely love my stairs. I will never use another flooring source again!
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May 2023 by Glade Snyder
Chase came and quoted us and was extremely professional and helpful. He gave us our best quote and his installers did an excellent job with install. I would recommend him to anyone
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April 2023 by Carissa Allen
Chase was on his way out the door and he came back in to help us! He was patient as we asked questions and came to a decision. We love the quality of our carpet. The price was awesome! It was a great experience! Thank you
