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November 2024 by Eric Pabst
Friendly staff, available same day, nice storage unit, inexpensive.
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November 2024 by Lilliam Christmas
We went to clean and reorganize our unit and Abbi welcomed us very kindly and offered any assistance we needed. The storage was very clean. Abbi was very courteous and friendly.
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November 2024 by Scott Wilson
Abbi was very helpful in answering questions. This is the best storage experience I have had. I like the cost and the controlled environment. A+ in my book.
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November 2024 by Remi Springer
Beware of hidden charges! I was charged for an extra month because I left the lock inside the unit instead of dropping it off with the keys. Despite explaining that I returned the keys as required, they refused to refund me for the additional month. It feels like they're finding any excuse to keep charging customers. Really disappointing experience.
They called and harassed me 6 times over the time I had the unit and when I went to cancel they called and begged me not to.
Obviously I still did because I didn't need the space and they still found a way to bill me. Disgusting. Predatory. Store your stuff anywhere else if you like your money.
Oh, also, this doesn't have 24/7 access, and the lock deposit fee and insurance and all that is absolutely a bait n switch compared to the advertised rates. BUYER BEWARE.
Also, they chain raise the rates over and over again as soon as you move in your stuff. Your costs may double, or triple, or more... read more reviews, many people have complained of ballooning prices, not just me.
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November 2024 by Adam Curtis
Bad storage is bad
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November 2024 by Tanner Tueller
Amazing experience. Super easy to set everything up and get to work.
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November 2024 by Kylei Washburn
For a storage units price to increase just after a few months from 142 to 192 is outrageous to me. Life is not cheap! Do they ever approve a rent decrease request? I asked if we could pay a prorated amount for November because we have help to get all our things out November 1st. But they let me know we would be charged for the whole month whether we were out of there first thing in the AM hours or not! Yes it's a nice facility but all the extra costs, not just a little rent increase but over 40 dollars! I wish I would of read all the reviews first, NOT impressed ?
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October 2024 by Matthew Miller
Abbi is very helpful. The app wasn’t working for me and she helped me troubleshoot it and get it going again.
The facility is pristine.
They raise prices a couple times a year with very minimal notice. Not cool.
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October 2024 by Donovan Hunter
9-25 update: the company proactively applied a price decrease on my account for three months. Because of that, I changed it from a 1 star to 3 star rating. As I originally mentioned, the facility is very nice. I just don't like when companies feel that can raise and raise their costs whenever, and as often as they want to.
Orig review: The facility itself is very nice. The app to gain access seems to work about 95% of the time, and the units are nice and clean. The one time we needed someone (during business hours) the office door was locked and no one was there. What drives the lower rating is their price gouging. You get quoted one price during sign up, but as you are signing the docs, you find out there's an extra $29 admin fee, a $50 lock deposit fee (that I'm hoping I'll actually get back), and a required $15 monthly insurance fee. Then, five months into our rental agreement, they raised our base monthly rental price a whopping 42%, going from $136 to $193 per month. And that is not from some promotional period that ended. Reading other reviews it looks like a big price hike every 5-6 months is common practice for these guys. If you are looking for short term storage (less than 3-4 months), this is a good place. If you need something longer than that, look elsewhere or be prepared for your costs to quickly skyrocket.
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October 2024 by Ryan Simpkins
I cannot recommend Public Storage. We were original tenants (prior to the acquisition of this location by Public Storage), having moved in just weeks after they opened. Initially they had great on-site staff, reasonable prices, and an interest in trying to improve the property.
When Public Storage took over, we were initially excited to see additional improvements to the facility. However, over the years Public Storage has continued to take away those great services, all the while jacking up prices to ridiculous levels.
The last straw was a rate increase to $424/mo for a 10x15 unit! This is more than double (almost triple) the rate of competing storage spaces within 5 miles of this property. Every 6 months or so they seemed to be raising rates.
On top of that, they completely removed the on-site staff. They have replaced the staff counter with a video kiosk where you are supposed to self-serve your needs. If you run into an issue and need to talk to a person, the kiosk will connect you to a video call like Zoom where an attendant (somewhere not in Utah) will try and assist you. The issue is that it is nearly impossible to hear or understand the person speaking (some kind of issue with the speaker). It is the height of frustration, and sad that a once solid local business has been turned into a community leech.
To not only put up with crazy rate hikes and high prices, but a terrible on-site and customer experience, has me never wanting to set foot on another Public Storage property ever again. Until they can decide to treat customers like humans instead of money bags, I recommend you look elsewhere to store items. If you must use them, consider them a short-term option (and I wouldn't store anything important there). I would pick almost any other place first.
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September 2024 by Jaye Lee Moore
Abbi did great, she helped me get a unit fast and was super kind. I definitely recommend!
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September 2024 by Christine Layman (Chris)
Margaret went out of her way to accommodate my choosing between 3 units. She was professional, knowedgeabe; and very kind. Thank you. I'd rent here any time!!!
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September 2024 by 2eta
It was so easy from signing up to going there for the first time to our unit. They have a self-service kiosk there and a customer service agent appears on it if you’re there for longer than you should be (yes, it happened to me). ? Just follow the instructions as exactly as given in the email sent to you. I loved the whole experience but then I know people who would rather get assistance in person or over the phone (and they do have over the ph customer service) but I really liked having to do this all on my own.
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September 2024 by Emily Tucker
I would leave no stars if I could. I rented a space and paid the month's rent. I didn't need it for a few days, and they moved me out of my space. They never refunded my rent. I went to Lehi Indoor Storage, where I spoke to actual people and they helped me out a lot! 5 stars to Lehi Indoor Storage!!
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September 2024 by Janessa Dickson
Went here to buy something from one of their clients. I was impressed. The facility was clean and seemed maintained.
