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April 2024 by Jake Barker
Honestly the only thing good about our experience here was the burger. They were pretty fresh and tasted good. HOWEVER, everything else about our experience was definitely worth a one star review.Firstly there was hardly any customers and they did notify us it would take about 20 minutes to get our food ready which I had to wonder why it was going to take so long? Not a huge issue, but what was an issue was when our fries came out cold and the wrong size. Also the Smash tots were good but seriously only got about 12 of them. Not worth the price for such a small amount.Lastly the service was very sub par. It didn't seem like the workers were doing much. They also totally forgot about the shake we had ordered and I had to remind them we ordered it. The restaurant itself was not terribly messy, but I wouldn't really say it was clean either.Let's just say I understand why JCWs was packed on this Saturday night, and SmashBurger was pretty quiet. We will not be coming back to this location.
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April 2024 by Brynlee Fugal
Amazing food, incredible customer service, I love coming here!!
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April 2024 by Heather Choi
They took a wrong order, and also we ordered one large onion ring and got 4 rings and some broken pieces, which was $4.00. I'm very disappointed! We decided never to go back there again.
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April 2024 by ChulWoo Lee
The onion ring was too small a number ( four rings and a few parts) compared to the price, $4.09.
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April 2024 by Cameron Meiners
Went in for lunch, was interrupted by the store manager yelling/screaming at line cooks. It ruined the whole experience and was incredibly disrespectful, not only to the people she was yelling at, but those trying to eat as well. She even started yelling at them in broken Spanish, which seemed out of place as she was white. The food was great and the young woman taking our order was extremely helpful, but the older woman manager was incredibly rude to her coworkers. Then, when talking to customers, she was overly polite. Very fake and disingenuous. Makes me not want to go back and I feel terrible for the poor people working with her. I don't normally write reviews but this was unacceptable.
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April 2024 by Phillip Allred
Female, white manager (think: Karen) was shouting at latino cooks in a condescending manner. Even said "Cuantos Minutos!?" and it made me cringe so hard I nearly threw up. Then she turned around and was gracious towards patrons.Food was absolutely delicious, but I won't return as long as she works there.
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April 2024 by Michael Reid
I don't understand why Smashburger is currently rated 3.9/5 as of this review, that's way too high. After an appalling customer service experience, I haven't been to, nor will I ever visit, Smashburger again. This Smashburger should have stayed permanently closed!
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April 2024 by Nes Garcia
BEWARE THEY DONT ACCEPT THE GIFTCARDS AT THIS LOCATION!
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April 2024 by Stuart Roskelley
Under new management and significantly better now after a brief close. The food was excellent, the staff was excellent. We got the food quickly with no issues.
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April 2024 by Amythest Rain
Super fast service, friendly informative customer service and delicious food! I got exactly what I wanted in a short amount of time: 3 Double Bacon Brisket Burgers for myself , my son, and my husand, and per Jacob's recommendation, Smash Fries.Thanks for kicking off my long drive to a happy and delicious start. ?
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March 2024 by Brooke LaBarr
Permanently closed!
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February 2024 by Michael R.
Decided to update my review after finding out this place closed. I'm happy to report that I haven't been to any Smashburger since this horrible experience and I will never visit any in the future. Goodbye Smashburger and good riddance!
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February 2024 by Aaron W.
Permanently closed as of a week or two ago. Sign on the door says they're now closed. It's really most sincerely closed.
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February 2024 by Ashley bunker
They have great service! They treat you so well.
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February 2024 by Malt Jake
I just had a fantastic lunchtime birthday meal at Smashburger in Lehi. It’s definitely one of my favorites, especially their truffle burger. You can’t ask for a better combination than that their fries and their chocolate shakes.
