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December 2023 by Ahmed Mohammad
The worst internet provider. I’ve lived in Lehi for almost a year now and we have never had good internet service. First, it took them about 2 months to actually install the fiber so we had no connection the first two months. Second, even when they did install it, I had to have the technicians come back out and fix everything they did wrong so that took another couple weeks. We were told we have the highest connection but we can’t even watch Hulu, Netflix, YouTube in HD cause the connection is so bad. Videos buffer every 10 seconds. We can’t work from home cause the internet can’t handle it. If you’re doing homework, you’re constantly having to restart the router to get anything going. It’s been terrible. You’re better off just paying the $10k Xfinity fee to install one of their lines. Lehi city needs to do something ASAP to get different providers up here cause Veracity is just terrible. Even one star is too generous
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April 2023 by Sarah Burtenshaw
Absolutely the worst internet I’ve had. I pay for 1gb speeds and on a best day I get 200mbps. I over pay for what I don’t get. I had a tech come out to try to explain why my speeds weren’t going to where I pay them to be and he didn’t know or tried to figure out why it was acting this way. The internet goes out a lot with this provider. I recommend you stay away and find some one else if you can.
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April 2023 by Shane B
I cancelled my service and after the service ended Veracity billed me again because \
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October 2022 by Tami Christian
My only real complaint is that service still goes out on the weekends but there is no one to talk with for help. We have to wait 2 days for someone to be there to get help. But I still have to pay for the 2 days it's out. It seems to me that they need people there on the weekends. Sadly, this isn't the 1st time this has happened.
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October 2022 by Wade Abram
Internet service is horrible. I don’t know how else to say it. Support team are nice people but their product & support tools are pathetic. Decades outdated. Whomever agreed to grant the internet monopoly for Traverse Mtn (Lehi) to Veracity was snookered & the residents now pay the price.
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December 2021 by Kev Harry
horrible internet service and customer service. bad company all around, NEVER choose veracity if you have any other option.
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October 2021 by Michael Drazan
In the time we've lived at this apartment complex we've had multiple times where the wifi just goes dead literally at the very begining of the weekend and have to wait unresolved untill the following week. In this day and age wifi is an essential and is literally something I need to work. Technicians and customer service is an absolute joke! If it wasn't for this apartment complex all ready including and no options for a separate provider, I would never choose this company
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October 2021 by John Motter
Frequent extended periods of interrupted service. Unable to handle basic business features. (Traverse Mountain). Technical support is incredibly poor - if you lose service on a weekend, you're out of luck. Tech support has not been available on multiple occasions when I've lost service on a weekend. Unfortunately, Veracity is the only provider on Traverse Mountain.
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September 2021 by Denys Fedotov
I canceled the service September 7. Stopped using it Aug 26. They charged me for a full August AND FULL SEPTEMBER! Horrible!
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July 2021 by Jason Sanchez
They suck.
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April 2021 by Jordan Steinagel
Terrible service here in Lehi. We WILL change providers as soon as another one is available at the point of the mountain.
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April 2021 by Dee Gordon
I have used veracity ( not by choice ) because they are the ONLY authorized internet offered in my community/HOA. ( SHAME ON TRAVERSE MOUNTAIN)
I’m moving to another home in the same neighborhood—- and SURPRISE!! I’ve been trying to get the internet scheduled for transfer to the new house for 3 weeks. NOT ONE REPLY. not from online tech support, not from registering as a new customer and not from many emails and voicemails sent to the company.
If you have any OPTIONS- DO NOT USE THIS COMPANY!! I’m certain our HOA is getting major kickbacks for keeping this contract but they are TERRIBLE for the users.
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December 2020 by Jeff Silver
Works ok when it works. Service is down frequently and its nearly impossible to contact them for help. Zero service after hours or on weekends - I'd look elsewhere if thats an option. Anywhere else.
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December 2020 by Shahboz Sharipov (Shax)
Best customer service on earth!
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November 2020 by Tyler Jones
Has a monopoly on WiFi in my area. Couldn’t get ahold of anyone on Sunday when my WiFi went down. Super annoying
