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January 2024 by Paul Burns
Horrible customer service. Every time I've called in, it sounds like they could care less about me and are counting the seconds to get off the phone when all im doing is checking availability of materials to order some... trying to be a customer seems to be offensive to them.
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January 2024 by Eral Spencer
Brady Prothero is one of the most dishonest people I have ever met. Definitely avoid doing any type of business with him!!!!
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November 2023 by Rachel Andersen
Burton Lumber installed the garage door on our home when it was built. The door lasted 2 years before the springs broke. I called them and left messages for 2 different people. No one would call me back. I had to get another company to come fix my garage door. I was shown pictures of how the motor is grinding down as well and leaving metal shavings around the gears. It will need to be replaced soon. In other words a very cheap product was installed on an expensive house.
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July 2023 by Lee Music
Friendly and helpful! Great price on the best oil for my deck!
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March 2023 by Kamryn R Meldrum
We got help right away and they were super nice!
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February 2023 by Ben Winnie
I what to give special notice to Devon at the order desk and Moriah on the fork lift. Moriah is exceptionally fast and alway cheerful to help get me on my way!Ben with E Builders really loves Burton Lumber!!
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February 2023 by Braden Bentson
Great prices and nice people in my experience, and I'm just a homeowner. Just make sure you've done your homework before going in and everyone will treat you well.
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December 2022 by Kayson Brown
Poor in person customer service. Poor Phone service. Phone system won't allow you to speak to a human. We went during it's posted business hours on Black Friday and it was closed. No sign on the door nothing on the website. In fact, the phone system says that are open until 5 but they close at 4. No effort to communicate or try to help a customer. Probably only concerned if you are a big builder. Residential buyers don't expect to be treated well.
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May 2022 by Bait
Stradman #1 Dont ever mess with the strad nation!
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February 2022 by Troy Smothers
I get that there’s a wood shortage. I’ve been coming to Burton lumber for 22 years at one point as a licensed General contractor working every day building homes. And I can understand the policy of not selling certain lumber items to non-contractors. But having such a unpleasant attitude when dealing with the public is interesting. Wonder why so many people are just going right across the freeway and getting a different level of service?
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February 2022 by Lucio Villasenor
I really appreciate the kind help I was given today, trying to find a special piece of moulding for a client.Caleb Williams was very courteous and friendly, and guided me on trying to find the product which I appreciate it.The other associate also stepped in and helped us with more information.This is a nice welcoming place.Thank You very much.
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February 2022 by Matthew Hock
If you need doors don’t talk to Chris. He prides himself on being a j**** I ordered a door. He ordered the door to open in the wrong direction even though I specifically asked. Now they want $150 more dollars to fix their mistake and I can’t return the door because it is “custom”. You can buy the same door at The Home Depot so it is hardly a custom door.
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February 2022 by Ryan Mason
They had most of our decking. They easily loaded our trailer with 20' deck boards.
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November 2021 by Randall Feuerlein
More expensive than big box
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November 2021 by Stephanie Juncker
Scott is the best!
