-
March 2024 by Scott Masterson
Thank you to whoever brought my dog in or called to have her picked up and I can't speak to anybody else's experience but I'm out of town and so far these folks have been very nice and anybody that's see some of these comments that there old and maybe those people don't even work there and the folks that do don't have to do anything they aren't comfortable with it's got to be hard to try to help so many animals and not be able to help all of them but let's please remember to be compassionate and kind to one another I will be changing my rating I don't really ever do reviews I just want those folks to know that you're making a difference and hopefully everybody else and myself included they were all just trying to be better right not just to the animals but to one another also thank you and be kind to yourself also
-
March 2024 by Kristen Hudspeth
Honestly and unfortunately, I think one star is too generous. And, normally I leave quite positive reviews. My goal is to inform everyone of the reality of this shelter, so they can avoid similar awful experiences. My cat escaped our apartment and was found by a neighbor and taken to this shelter on a Friday afternoon. When I got home for work and realized she was missing, the animal shelter was closed (I get off at 5pm). I called and left messages but no one got back to me. I also contacted the local police station, which could offer help if you needed to drop an animal off at the shelter but not the other way around.They are not open on the weekends and don’t open until late in the morning. So our lovely cat was in the shelter for three days before we could get her home. They charged us $80 for an impounding fee and boarding fees. We thought this was preposterous since we would’ve picked her up Friday by 5:30 or any other time if they would’ve let us. We also had to pick her up within four hours of them opening Monday or we would’ve been charged for another full day of boarding. It would be very difficult for the average person to ever pick up an animal here since their hours are quite awful and are completely inflexible.To make things worse, she got the worst cold at the shelter. She’s been around many people, animals, and was outside in quite cold temperatures but has never gotten sick. Within a few days of her coming home from the shelter, it was apparent she was only getting worse and we had to take her to the vet. They diagnosed her with a kitty flu and said she picked it up from the shelter. The infection had traveled to her lungs and she had to be treated with antibiotics, a steroid, and a nebulizer. So another $330.In addition to getting sick, it was clear she was not treated well either. She was sad and not herself when she got home. She wouldn’t play anymore and always needed to be held. In addition she lost 3 pounds in 3 days!!! So I’m quite unsure of what our money was going towards.I understand that shelters are rough places and workers often are volunteer and just do the best they can but I’ve worked with shelters in the past and have never run into issues like this before. Please if you find an animal or are thinking of using the shelter. Don’t! There are other options.
-
March 2024 by Emery Siolo
This place needs to be shut down and the workers need to be fired!! These people don’t give a damn about these poor animals!! Terrible place and terrible workers!!! Shut this place DOWN
-
March 2024 by Javiana Pinto
This place shouldn’t be open! IS THE WORST PLACE EVER REGARDING ANIMALS!!!!
-
February 2024 by Rosemarye Rivero
Very cute dogs and all the animals they have and a variety of dogs
-
February 2024 by K G
We have adopted 2 sweet dogs from this shelter and they are doing amazing! ?❤️
-
February 2024 by Jared
Amazing staff and location. Always having the facility clean and always taking care of the animals in the shelter. I recommend this place to go see who you can adopt.
-
February 2024 by Billy Leon
Sad to see The unloved animals
-
January 2024 by Jon B
Our tiny dog escaped our yard and was brought here. It was brought in a Friday and they were closed till Wednesday. We went there and met the weekend caretaker and he wouldn't even speak to us.
-
January 2024 by Julie Garfield
I dropped off a perfectly healthy stray kitten on a Thursday and by the following Monday it had died .....
-
December 2023 by Loving_Undead
This animal shelter is no shelter, they are the most cruel and corrupted “shelter” I have ever seen. The pictures I have posted are after she was found, and before she got out. My family just went through the almost EXACT same situation as Rudy Guerrero, our cat even threw up the same yellow liquid before she passed. She was my first cat, she has been our best friend for 8 years and on Friday she was taken from us, it is Monday now. She got out 3 weeks ago, and around 2-2 1/2 weeks ago we went to the shelter to see if they had her and they didn’t which wasn’t a problem. I have been checking their lost cat pictures every two days since, I finally saw her picture on Thursday and I called at 10 o’clock and showed up to get her at 12. We were told they had her for 5 days on Thursday. We find her and they gave her shots and put her in the cat carrier we brought. Thursday we got home and she was deadly skinny, we gave her food and water which both she vomited back up, she was so happy to be home and our other animals were so happy to see her. We noticed she had a very chemically smell on her but never thought much of it, she was weak but during the night she was eating in small amounts and pottying well, and cuddling with our other animals because she was finally home. Friday morning she is much weaker and couldn’t even walk on her own, an hour later I found her twitching on the floor, she died in front of me and my boyfriend in our arms, my best friend of 8 years stopped breathing in our arms, she was killed. We had to watch as the life of our and our other pets best friend was taken from her, we are infinitely traumatized because of you, she was only home for barely a day. We thought she died from just being out for too long, but it was obvious she hadn’t eaten the entire time she was at north utah valley. We didn’t question her death until we saw reviews of other animals having the exact same thing happen. The people at north utah valley animal “shelter” have no compassion for the animals or people they deal with, there is a reason they have replied to no reviews. They have murdered hundreds of peoples animals and have not been shut down ?? We looked for her every day since she left. Did you notice I said I checked the pictures every two days and she was there for 5 ? I did NOT see her picture up. If these monsters actually cared about animals they would have seen she was deathly skinny and put an effort into taking care of her for the 5 days they had her, and we would have happily paid if they did. What instead happened is that she was given many shots we weren’t told about as we were only informed about the rabies shot, they later told my mom they gave her a myriad of shots we had no idea about, she was so obviously starved and scared here. They did not give her anything a malnourished cat needs, especially no food. No blanket nothing keeping her warm in the metal cages, my best friend, my 8 year old kitty, was murdered by the treatment of these monsters. There are hundreds of reviews detailing the same as me, this country is not free when the people meant to watch over our animals are given free reign to abuse them. This review will never phase the monsters who work here, they have no empathy in their body, this review is for others so please something needs to be done about north utah valley animal “shelter” I am begging with a broken heart. She spent her last night laying on the heating pad and loving on the entire family. My family had to bury her, she deserved so much more than this, rest in piece my beloved, I hope everyone in this place gets prosecuted, EVERY worker, every owner. Her name was Navi and I will never forget her.
-
October 2023 by Rachel De Vroom
I agree with many others on here that if I could give 0 stars I would. Our cat went missing on a Friday and I called the following Monday, I gave a very clear description of her and was told she wasn’t there. Thursday night I decided to check their website and saw her. We went the next day to find out she had been brought in the previous Friday. So we were charged 7 nights, charged for a rabies shot they insisted they had to give her, and charged a holding fee and rough handled her pulling her out of a tiny box. However this isn’t even the worst of it. Our sweet, full of life cat, is now a shadow of herself, I don’t know what they did to her but she is absolutely traumatized. She has thrown up multiple times, won’t eat or drink, is half her size, doesn’t purr or meow anymore, she lays in 1 spot and doesn’t move at all. Her eyes look glazed over and black. It is absolutely horrifying and heartbreaking that they didn’t know what a grey cat with white stripes looks like so I could have got her on the Monday when I first called. The staff were extremely rude also. So DON’T trust a word they say and go see for yourself.
-
October 2023 by Shyloh Waggoner
My dog was on a hold here for several days. I arrived as soon as the business opened to pick him up, once the hold was over, and was devastated to see the conditions in the back.An employee took me to a back room of kennels to see/confirm which dog was mine. I immediately noticed that ALL of the kennels were built on concrete. The dogs in that room, including mine, had no beds to sleep on. These kennels are used for "quarantine", which typically lasts 10 days. So my dog was forced to sleep on cold concrete for 10 days.BUT, that wasn't the worst of it. I also noticed that the dogs were expected to relieve their bowels in their kennels. I'm sure you can now assume that that meant the dogs, including mine, were covered in their own feces/urine during their holds (you'd be right).I then noticed the overwhelming stress on my dog's face when I confirmed he was mine. He looked like he had barely eaten. His eyes were bloodshot, and he was heavily panting. I had never felt so much anxiety and despair. I know he suffered every single day in there.After bringing him home, I gave him a bath and noticed that his skin from paws to belly were RED. The redness lasted for days. My guess was irritation/inflammation from sleeping in his pee/poop on concrete for 10 days. He also had a bad case of diarrhea and an eye infection.I told a good friend, who owns a dog grooming/boarding/training business in Utah county, and he was panicked to hear that my dog had been there. He was also relieved that my dog had not been euthanized, which was a BIG RED FLAG to hear him say; I wasn't sure why I should have been worried about my dog being euthanized since he was on an official quarantine hold. It was revealed that the owner is fully aware of these awful conditions and simply doesn't care to improve them. I also discovered the owner has, AND WILL, freely euthanize any dog he sees fit. I was then advised I should never allow my dog anywhere near the shelter again.I'm so disappointed that this shelter is hiding disgusting conditions and treatment of animals in their back rooms. Beware of the owner and do your research. Instead of "adopting to save" the animals (you're enabling the owner to keep running his business with money), take action to push for accountability within ownership, cleaner conditions, and a dedicated staff who will speak up when they see neglect/abuse. I know I will be doing my best, going forward, to see this business take responsibility for their sordid behavior.
-
October 2023 by David De Vroom
BEWARE *** Do not trust this shelter. They LIE. Told us our cat was not there when we called and had given a very detailed description of her. We found her there a week later and then when we were getting her out (which was expensive) we were told she had actually been brought in the previous Friday, 3 whole days BEFORE we had called in. Now we are over $1,000 in vet fees because she caught a horrible sickness there and has almost died. (She is still at the vet currently a week later). This is by far The Worst Place for Animals Ever. DO YOURSELF A FAVOR AND READ ALL THE REVIEWS!!!!!! THEY DO NOT CARE ABOUT THE ANIMALS HERE AT ALL
-
September 2023 by Carolina Argo
I was schocked when i went to this shelter last friday afternoon. Kittens don't have clean water to drink, litter box warm blankets. They are freezing and look depressed. Also they feed them with rabbit food even though there cat's food outside their room.When i visited the dogs there was poop and pee everywhere. Dogs are skinny, sad, crying, and barking desperately. They are really stressed out. It broke my heart how they treat animals in there. Any of them are fixed which give them less chances to be adopted. They charge $150 like any other shelter but they don't take care of animals properly. The girls who work in the front office only care about their hourly Pay.
