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November 2023 by J R.
Extremely disrespectful... When you ask questions they respond rude and when you go back and fact check them... Let's just say it's almost all wrong. They were trying to make the deal seem better than it is. I wouldn't recommend this place to anyone. If for some reason you need to buy from them. Make sure you have ALL your information fact checked outside of the dealership. Do NOT just trust what they say...
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November 2023 by Joe Fairbanks
Great business! My son and I went down last night at 8:00 p.m. and test drove a car, which was nice. The salesman, David, was great and friendly and helpful. Everything you would hope for. He told us if we put down a $500 deposit that he would hold the car for us while we went to the bank in the morning. While at the bank this morning at 11:00 a.m., the bank let us know that the car was being sold at over $2,000 above high blue book. The bank said they would not lend that much money for the car. We immediately called Planet Auto Sales and talked to a different salesman. The salesman, Tyson, said he would not be able to come down to the high Blue Book value. (The price was actually low compared to KSL and other vehicles. So I don't think plan it auto was out of line, just in with the market). I let him know that that was okay and that we would just need to get our $500 deposit back. Tyson let me know that the deposits are non-refundable but he would have the manager call me back. JT listen to my story and was kind enough to give us the deposit back. These guys have been great to work with even though we were not able to close the deal on a car. I really appreciate how they were able to be professional yet kind about how this went down. I would definitely recommend going here.
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October 2023 by Luke
We had a great no hassle time while choosing our ride. We were able to ask questions and get answers immediately and we drove and inspected the car. We were treated great and taken care of promptly. We would recommend planet auto sales to everyone looking for quality used rides!
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October 2023 by William Jernigan
Just want to say buying experience was great! The Financial Manager was incredible. He did everything he could to make me feel comfortable about what is a big purchase in most people’s life. Made it very clear it wasn’t about the money, it was about me being satisfied!
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October 2023 by Kiera Hunt
The salesperson who helped me, Matthew, was super nice. He let us test drive a few different cars and had us settled in, even went a few hundred down for damages. They let us know upfront everything we needed to know as well as helping us get a loan. Although we left without a car they gave us all the resources we needed to get the car next week. Super satisfied with the service provided!
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October 2023 by Lynnette Gipson
It’s nerve wracking to go car shopping. My experience has been that as a female, carSalespeople can use tactics that feel manipulating. At Planet Auto I felt comfortable and taken care of. Matt and David were friendly and helpful on the sales lot and JP in the finance department worked to get me the best rate possible. All were respectful and I never felt any pressure. It made car shopping less stressful and actually fun. I will refer everyone to Planet Auto.
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October 2023 by Morgan H.
I bought a car from this dealership in February on the condition that they replace the missing cargo cover in the trunk. It has been 10 months of constantly calling them and asking for that part, and them assuring me they're working on it, and I STILL don't have the part. On top of that, the check engine light came on a month after I bought the car, and it has cost me nearly $4,000 trying to fix the issue, which seems to be the entirety of the engine at this point. I have had all of the major engine components replaced, and I still have a check engine light. This dealership is a scam, and I do not recommend them AT ALL.
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September 2023 by Katie Sorensen
We came in just to take a glance at the van options we had seen online. Matt and Ashlynn were extremely helpful and patient. They let us bring our three kids to test drive the vans. They were friendly and actually listened to our budget boundaries and to what was most important to us when looking for a car. We bought a van that same day ?
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September 2023 by Christopher Kahl
First of all, I'm not a fan of car dealerships. I always feel like a victim. As for Planet Auto Sales I would like to say I felt like I was family. Zero pressure kind sales people and an easy to find location. I purchased a Chevy Bolt from them and it's just been terrific! I will 100% buy my next car from these folks. Now on to some suggestions that would make this place even better. I recommend they install some ev fast chargers there like the kind Tesla sells that incorporate both CCS and NACS connectors. Also recommended a good car detailer to make sure the cars are relatively clean. My Bolt was lacking in that department. Anyway, 5 stars here!
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September 2023 by Carlos Monroy
LOVED the customer service here. Super honest with me from the start. Had to trade in my jeep for something better on gas as well as more reliable. My jeep had been giving me a lot of problems lately that became just too expensive to deal with right now. Matt and JP gave me such a good experience here of being helpful as well as honest.I went to a couple other dealerships near by like Asay Auto and felt absolutely rushed into trying to sign me as well as wouldn’t give me my keys back after they did an appraisal on my jeep! They just wanted me to sign and refused to show me the bill of sale before hand. Very sketchy place.But here at planet Auto they took care of me and when I came back and told them I needed a different option more in my budget range they quickly helped me and didn’t rush me at all to make a decision! Very honest and very helpful people here. I would come here again for sure!
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August 2023 by Jess Shumway
We loved our experience at Planet Auto! The sales team was laid back and had no pressure which is so refreshing. They were fair in their pricing and even agreed to fix something in terms of cosmetics that I had a concern about. Tyson was amazing and had everything worked out on paper for us quickly and efficiently. Jared (owner) was awesome and we had our new car in less than 30 minutes. We got an amazing deal on our car and are so happy with our experience. We have already recommended Planet Auto to several of our friends and family members.
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August 2023 by V I P
A true 5 star experience. I typically wouldn't bother to write a review for a dealer, but planet auto sales really did go above and beyond. Low pressure sales staff who are there to answer questions and make sure you get what you want. I bought a used car for daily commuting and requested that the preventative maintenance be done (oil change, tires, fuel filter, spark plugs, "tune-up", transmission fluid) before I took delivery, they had it done and ready in 24 hours. After I left the lot the check engine light illuminated, a complete freak occurrence which absolutely was not the dealers fault and completely unrelated to the tune-up, yet the owner contacted me personally and we got it taken care of. They had my registration and plates in less than 30 days. All this service for a price well below nada book value. I've had the car for six months now and not a single issue. Very impressive.I'm older and I've bought many cars in my life, I'm used to the dealer game, there are no games here unless you want to pick-up basketball with the staff.
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August 2023 by KayLynn Wheeler
They were great! They were willing to pay for dents and new tires, and replace the windshield wipers. They were really understanding with me being a first time buyer and were so helpful with my mechanic. They don't pressure you or try to give you false information. Would definitely recommend!
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July 2023 by Ryan Zabriskie
I bought a 2012 Jeep Wrangler Rubicon. They had exactly what I was looking for. When I bought the Jeep, there was an issue that neither I nor Tyson (the sales rep) knew about. I hadn't picked it up yet, and Tyson called me and explained what they found. He said it would take a little extra time to get it ready. They promptly fixed it free of charge!
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July 2023 by Lita M.
The sales man was a little rude to me when trying to negotiate pricing on a vehicle I purchased. Otherwise I'd give this place 5 stars. Love my car so much, normal wear and tear on the vehicle when I first purchased, other than that no complaints. Would come here again for another vehicle!
