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December 2023 by Ti McD
If I could give 10 stars I would. I’ve never met kinder people at a mechanics shop, I took my truck in to get the turbos done and they gave the best service I could possibly ask for. I would recommend Sterling Automotive to anyone.
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December 2023 by Burger Pioneers
They were able to get us in the day we called which we appreciate very much with how busy we are. Super friendly customer service.
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November 2023 by Emma Pipes
Excellent, excellent work and customer service! Communication is fantastic. They work hard. We will definitely keep coming here!
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November 2023 by Jeff Randall
I had purchased a warrenty when I bought my used car and lets just say the warrenty company made it incredibly difficult for me and the shop. They made the shop jump through hoops and tried to find every possible reason to NOT approve of the repair. Everyone at Sterling went above and beyond and spent many more hours than what they could bill the warrenty company. Even after the approval more problems happened with parts being shipped damaged and unuseable. Again, this caused more time by the shop to resolve problems which should never have been a problem to begin with. I loved that they went to battle for me, treated me fair, never gave up, communicated with me every step of the process. They were kind, friendly, patient, and honest. Even though they are a 30 minute drive for me, finding a repair shop you can trust is worth it.
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November 2023 by Aaron J
I had a great experience with Sterling. The gentleman at the front desk was very helpful and kept me informed on what was happening with the repairs of my truck. I’ll be coming back if I ever need repairs down the road.
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October 2023 by Summer Green
This company is amazing! Very knowledgeable staff. They’ve worked on several of our cars. You’ll get friendly service and great honest work. Hunter was great to work with, excellent customer service skills. Explained every part my cars needed. Highly recommended this company!
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October 2023 by Tanner Butterfield
This shop is amazing. I had done head gaskets on my truck and couldn’t get the check engine light to turn off even though everything was running great. They took it in and diagnosed it for me and quoted me a very fair price to fix it. I told them to go ahead with repairs. They kept me informed the whole time and had it done the same week. Great shop and would recommend them to everyone.Services: Auto engine diagnostic
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September 2023 by TBilL8
The best mechanic experience I’ve ever had! These guys go absolutely above and beyond, I left feeling so safe and taken care of. They were so thorough, tested everything, kept me up to date the entire way, and made sure the problems were fixed. I also spoke with the same few people every time. They did basically an entire upper engine overall perfectly. If I didn’t live in WA I’d be coming to these guys every single time. They also worked directly with my warranty to make sure they covered their fare share. I could go on and on.. but I’ll just say thank you so much everyone at Sterling, I won’t forget how amazing you guys are. Cheers!
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September 2023 by Heather White
Be prepared to be told that they replaced parts in hour vehicle but really didn't. My car was done for a week supposedly and they failed to call and let me know. I finally had to call them to find out. Overall a poor experience.
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August 2023 by Catherine Lundell
Extremely helpful and professional. They explained everything and I never felt like I was getting a sales job.
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July 2023 by Adelaide Wirt
We were having car issues after going to another mechanic and our car was stalling out in the middle of the road. The employees at Sterling Automotive Group were able to get the car working so we could safely make it home. They were amazing and so sweet!! Definitely going back!!Services: Steering & suspension repair
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July 2023 by Aaron Orosz
I had a great experience with these guys. They were skilled and efficient in working on my Prius, which is not an easy task for everyone. The work was done professionally and with a clear understanding of what needed to be done.
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July 2023 by Bryce Wall
I came in with a favor to ask while I was working on my car and they were the only shop in the area to immediately say yes! Very impressed with their service and quick response!
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May 2023 by Doug Test
It would be nice if they had used the parts that were ordered for the repair instead of charging me nearly the price of the original quote and then advising me to have those parts replaced. I don't know what they did. Also, it took 2 days longer to complete than they originally said it would.Service: Steering & suspension repair
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April 2023 by e46 yanni
great customer service! gooddd pricing! ask around very good serviceServices: Wheel alignment