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December 2022 by Ben Johnson
John was so great to work with, he really took a personal touch with us. Answered every question a first time home buyer might wonder, even things that weren't necessarily in his immediate realm of control. His recommendations for other companies to use as inspectors and insurance we're also extremely helpful. He made the whole experience delightful. He better watch out for some apricot jelly next season for all his hard work.
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October 2020 by Josh Stead
We have worked with John on a few homes and he’s always been very helpful! Willing to answer any question, and helped put our minds at ease when going through the home buying process. We can’t say enough about how grateful we are for John!!
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October 2020 by Nick Fisher
John is the man!! Have used him both to purchase a home and recently to do a refinance. Process is super easy and he is someone you can trust!! Would recommend him to anyone
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October 2020 by Parley Bingham
John and his team were the best loan officers o could ever ask for! From day one he was honest and straightforward and very easy to communicate with. To this day I have never seen him face to face but have worked so closely with him and his team I knew everything would get buttoned up perfectly. Sure enough from day one to closing they made the process so easy I would consider using them again for a refinance.
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August 2020 by Holly Trimble
My husband and I absolutely loved working with John Neil!! We had the best experience, he was very knowledgeable and kind. We also loved the whole staff at Utah Bank who helped us with our home loan. he made everything super easy and stress free with buying our first house. They are on top of it and truly care about their clients!
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August 2020 by jophus Xakc
Worked with Russ on a loan for some property and plan to work with him again. He does a great job communicating clearly and not backing you into something you can't afford. He's friendly and professional and does his job well.
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April 2020 by Trent W.
We spent three days preparing for an SBA loan under the new stimulus package. We worked with a banker at Bank of Utah and did everything he asked, submitted every document he wanted. We more than qualified for EVERY criteria. He told us we were the first file he worked today and had everything he needed. He even told my business partner, "we'll call you when your loan docs are ready." The next call my partner received from him was that we were not approved for the loan, because of some qualifications Bank of Utah put into place. We chose them over our current bank, because the person we were working with seemed helpful and was certain we were going to be approved. Now, Bank of Utah has wasted so much time responding to us, that it's too late to go back to our existing bank who may not have decided on their own criteria over the SBA's in order to be approved. We were fully prepared to open close accounts elsewhere and open them here. Not now. Not ever. So, now we will have the pleasure of laying off 15 people who live in Utah next week and we wasted three days of work making sure we were ready.
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December 2016 by Jill Wilson
Bank of Utah has given all of my clients excellent and timely service! They know their stuff and are always willing to go the extra mile.
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September 2014 by Jared Ripplinger
I was very impressed with the level of service I received in getting my home loan through Bank of Utah Mortgage. I have worked with Russ and John, both of whom offer top quality service and knowledge. They have been very useful in providing me with options and helping me make the best decisions possible. On a professional level, several of my co-workers and clients have worked with these two men, and have all had very positive experiences with them.
