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May 2023 by RydzburtonT6
Prob the worst bank in the valley.
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April 2022 by Oron Penguin
Very poor service. I wanted to make a change on the account status and made a call in the morning. The agent in the branch said it's ok to walk in without an appointment. However when I stopped by in the afternoon, the agent in the SAME branch told me I needed to make an appointment. There was NO bank clerk in the branch that day... They never know when and who would be in the branch. This is not the first time I ran into the situation. When I needed a notary the other day, the same thing happened. You can't get the right information by the phone. You just CAN'T. Poor poor service.
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February 2022 by Hurdy Turdy
Not very friendly staff and. would never go here again
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December 2021 by Conrad McClure
Closed my account without any notification.
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August 2021 by Immu
Nothing against this branch personally, but Chase is switching over my account without my approval, I've had the same account for years, and they are now forcing me out of an account by this change that will charge me a fee for not making enough money. Customer service said "All you have to do is bring in X amount of money, or have a couple thousand on hand AT ALL TIMES to avoid the fee. I'm not paying a "monthly "subscription for them to keep my account open.
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July 2021 by Susan
They make it extremely difficult to pay off their credit cards. Their customer service is not good at a service is not good at all I would never go back to I would never go back to them again.
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June 2020 by Kailey Meyer
We like coming to this branch because of Christy! She is the nicest and always very helpful. We only wish there was a drive thru!
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June 2019 by Kai Gull
Not very professional. Seems the employees do not like there jobs.
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March 2019 by Andrea Barlow
SKETCHY!
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December 2018 by CV LAWN KING
Have been awesome.
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September 2018 by Jennifer J.
The worst! They take ages to process anything... 15 days just to process a payoff I had and every car payment i make takes days to process and then weeks until i get my proof of payment. They aren't very customer-oriented (I guess most banks aren't) and I've had the worst luck trying to get any information from them about my account even though I can verify myself and it's MY account. Credit unions all the way!
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September 2018 by Sarina Hicken
Every single time I visit this branch the staff is quick to push the atm outside the office. More than once this has happened when there are no other customers waiting. I'm not sure why they're so eager to hand their jobs over to a machine, but they always treat customers like they are unimportant. So tired of walking in only to essentially be told to leave.
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August 2018 by Ryan Glende
Huge shout out to Christy at my local branch who goes above and beyond for me every time I come by. She helped me with a banking issue that was causing me serious stress and she completely made my day. This woman deserves the highest praise and I can't thank her enough. Customer service doesn't get any better than it did for me today.
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July 2018 by Kimberly Castaneda
Over all, I'm happy banking with Chase. However, if I based my experience off of this branch alone I would bank elsewhere. The staff isn't properly trained and have made several errors that I've had to correct in the past. Today I showed up an hour before they closed. They were fully staffed with three tellers and a long line. Instead of demonstrating good customer service, two of the tellers went home and said "bye" to everybody and "good luck" to the one teller they left. I was third in line, waited over 30 minutes before I had to leave because I was going to be late for my appointment.
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July 2018 by Tj Andreason
This branch is a joke. I was in there one morning and the manager was joking about inappropriate things as well as I heard them talking about how good their service scores have been. Well I disagree so I hope this does affect said score. Every time I'm there I get pushed to use the machine, if I wanted to know more about it I would ask. It gets old.