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June 2025 by Lynn Rees
It's not every day that I go into an Xfinity location and come out completely satisfied. But that's exactly what happened this time thanks to Ethan in the Logan location. He was very efficient and provided me with fantastic service.
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June 2025 by Hard Yikes
THE literal worst company you might as well not even pay for wifi because it never works and the customer service is HORRIBLE.
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May 2025 by Madison Ramsey
Terrible terrible service.
Ended my service due to moving and they keep trying to get me to send back the equipment that I PAID for.
I’ve called 4 times now to fix the issue and still am getting texts that I have not returned equipment and now being threatened to send to collections even though the 4 calls I have made they told me the problem has been fixed and resolved. Very disappointed.
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May 2025 by Mike Bast
Terrible customer support. Was disconnected twice by chat agents. They are not honest and don't do what they promise. I could share more screenshots of the interactions with them... but I am tired of uploading them to google. In short, I will be leaving them as soon as I can find a viable alternative. Not a fan at all.
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May 2025 by Sarah rasmussen
Waited 45 minutes for a 2 minute service. Disappointed with wait times in store. Lovely internet.
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May 2025 by James Cisros
Horrible service, they make sure they drive their phone sales by making most others non serviceable and they add in all the imaginable fee's and extra purchases they possibly can. Such a horrid company. I wish they weren't a monopoly for logan.
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April 2025 by Amanda Mendez
Came in to get a phone transferred over to a different device. We sat there for over an hour trying to get it to transfer. Half way through she realized she didn’t update her iPad and that’s why it was having trouble. She asked the manager Dan for help and he just told her to call customer service and never once looked at the phone. He came by about 45 minutes in and ask if we had gotten it figured out and I said no. He just looked at the computer screen and walked away. He never once picked up the phones or tried to figure out the problem. Was very unimpressed with Dan “managing” the store.
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March 2025 by Kiara Gardner
Great service.. Thank you
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July 2024 by Connor Thomas
If I could give any advice, it would be to go into the local store for help. They do their best.
Swap out your modem every two years or anytime you have an issue--dont call or troubleshoot. 9/10 times the problem is the equipment.
Promotions end. Keep track of your bills.
Overall, I've had great service.
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June 2024 by Trace Benson
Cancelled my Internet halfway through billing cycle and was told my payment for that cycle would only be $25. Few days later the payment day came up and it was the full $55. Thanks Xfinity. Can't even talk to support about it because the automated system is the worst of any company and will not put you through to a support agent without playing 20 questions (some of them I can't answer because I NO LONGER HAVE AN ACCOUNT)
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June 2024 by Aeeros
X-finity does their maintenance at the most unpredictable times, it would be really nice if we could get an email or a text alert before our internet goes out rather than just get an unexpected outage while you are in the middle of something. This happens more often than you would like to think.
Xfinity outsources their customer service to foreign nations that can’t understand you half the time while the other half you are stuck with their automated service that will make you jump through many hoops just to get to a person that can’t understand you.
Besides the random outages, about a month ago (5-01-2024) Xfinity had one of their outages where and worker while updating our service in the box that’s outside me and my neighbors home when putting back the box that protects the wires jammed it through and cut the wires that provided service to our homes. They did not fix it nor notify me and my neighbor. After HOURS of back forth with their foreign/automated system I was able to schedule a repair.
Keep in mind I got ask to turn on and off my modem MULTIPLE TIMES by different customer service reps, just to waste my time and theirs. (after 5 days without internet). The tech was able to rewire the cables that were cut, but up until this day ( 06/25/2024) that box is still not repaired and our cables are out in the open. We currently have service, but our cables are left out to exposure.
Xfinity was able to give me a 30$ discount on my bill. But I ask you, when you work from home what does a measly 30$ do? I lost over 3 days of my paycheck because Xfinity was so behind to get back to me and fix my issue.
This company with their random and unprecedented outages cause too many troubles to be worth paying over 110$ every month for.
I have been with them for over four years and this issue has grown more rampant the longer I stay with them.
I do not recommend their services and would advice anyone that there is better companies out there. Look into your local companies with a quick google search.
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June 2024 by George L. Stratton
Welcomed as we entered and immediately set to work helping us.
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May 2024 by Vic Phillips
Caveat that this post is more about Xfinity customer service in general than about the Logan office. Non-existent customer service. They’ve set up a virtual experience that specifically blocks you from being able to speak with a real person. Very frustrating and annoying. Suggest a different provider.
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May 2024 by Simon Pitcher
These guys generally have good prices compared to the alternative providers, but they’ve scammed me and then dodged questions when I bring it up to them.
In January I went into the Logan branch to ask them if I could renew my contract. They told me that I wouldn’t have to until August, but then charged me double the following two months. When I reported this to the mobile text assistant, they didn’t acknowledge the mistake, but just renewed my contract for me like the should’ve two months before. They also bumped the price up $20. But they offered to give me “free” access to a streaming platform called Xumo.
Then I got an email telling me I’d been charged $15 for an activation fee for Xumo. I downloaded the app on my tv and it said it was free to everyone. It didn’t require me to log in or anything. So Xfinity tried to charge me for an app that anyone can access for free. And Xumo doesn’t even have anything good to watch.
Also good luck trying to get a human being to answer the phone. I had to call multiple numbers multiple times to get the ai assistant to reroute me to an actual person.
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May 2024 by Jeremy Nivison
Ah, X-finity, the modern-day equivalent of waiting for a sloth to finish a marathon. You know that scene in Zootopia where Judy Hopps is stuck at the DMV? Yeah, dealing with X-finity makes you long for that bureaucratic nightmare.
Their employees are like professional time bandits. They'll steal your hours with a smile on their face and a "please hold" that feels more like a prison sentence. Need to change your internet plan? Well, buckle up, buttercup, because you're in for a three-day odyssey through the labyrinth of chat support. By the time you're done, you'll have aged a year and grown a Gandalf-worthy beard.
And upgrading your phone? Might as well schedule a picnic, because you'll be waiting so long you could watch the entire extended edition of Lord of the Rings and still have time to learn Elvish.
Their version of "just a few minutes" is like a cosmic joke, a black hole of time where seconds stretch into eons. It's like they're operating on a different plane of existence, where the laws of physics bend to their will, but only to slow everything down to a glacial pace.
I'm telling you, it's a whole new level of slow. It's slower than a snail on a Sunday stroll. Slower than molasses in Antarctica. Slower than a tortoise with a hangover. It's so slow, it makes continental drift look like a Formula 1 race.
In short, dealing with X-finity is like trying to outrun a glacier in flip-flops. You'll get there eventually, but it's gonna be a long, agonizing journey filled with existential despair and a strong urge to scream into the void.
By the way, I wrote this while waiting for a chat representative to schedule a service call.
