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February 2024 by Kameron Bell
It was a very pleasant experience. The staff were quick, and kind. They even had great knowledge.
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February 2024 by Max Wilkerson
We got an iphone 14 witch was 18.50 and they said I had 3 days if I decide that I do not want it but I could bring it back while I try bringing it back and getting the iPhone 15 and they were trying to charge me 35 bucks for a restocking fee
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January 2024 by Rachel Nazare
Xfinity has been the worst company to deal with. I've had TERRIBLE customer service and my monthly bill consistently increases without any notifications. Not to mention my internet is always having issues.
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January 2024 by Nikki Stewart
Absolutely worst company to go through, I will be leaving their mobile services due to the fact they refuse to let me pay. Called to pay my full bill and thought the total they gave me was correct, it was not. So they turned off my phone no problem I’ll pay it with cash. Oh their stupid kiosk (because they are too lazy to actually work at this company) doesn’t except cash. Like you guys actually do anything how hard is it to pay with cash. So thank you but after 6 years I’m done. Colorado part of this company was great, Utah is terrible.Also paid two years for phone warranty, was told if I got it and anything happened to my phone it would be covered. Broke my screen and guess what fixing it isn’t covered, so basically I paid two years of warranty for nothing so they stole my money.
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January 2024 by winston
The terrible automated call system was almost at first but ultimately it was just a bit frustrating because I honestly dont know where to go for help
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January 2024 by Daniel Bowen
Xfinity has been up and down for us over our 7 years as a customer. We currently have internet and mobile through them. Internet is great unless you need it after midnight, then scheduled maintenence can be bothersome. Their mobile network is decent, haven't had too many issues with the reception. Our biggest issue over the past few years is dealing with device trade in rebates. 2 of our past 3 trade ins have had problems on their side. Our latest one was a 6 month fiasco due to an electronic error that wouldn't email me a shipping label for the trade in rebate. Thankfully the local guys stepped up and got the problem submitted to the correct department to get us taken care of, but it was still more hassle than it needed to be and took 6 months. I have mixed feeling about the company currently but will continue with them and change my review over time as I did with this one.
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January 2024 by Quaid Peterson
Terrible customer service. I was disconnected from my internet and was not notified until after the maintenance had already been finished. Was charged the full amount for that month even though I lost a day worth of internet service. I had to call twice to get a credit applied to my account. They provide an over priced service along with the most frustrating customer service experience. I will be dropping them as a customer once Google Fiber comes to town.
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December 2023 by Angelica a
I've had a little trouble with my bill every month.
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December 2023 by Amy Jensen
Horrible service, can't handle snow. No service for 2 days and the automated system hangs up on you. This service is criminal with what they charge. Should be 0 stars. I can't use the link because I don't have internet.
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December 2023 by Bryan Boler
I was really impressed when I posted my first review and it I received an answer within just a few short hours. They asked me for my name address and it looked like they were going to take care of it shortly. But no these guys are just like everyone else in Xfinity they say one thing and never deliver. It has now been 15 days since my first post and besides the first contact NO ONE has reached out to contact me or tell me when my line will be buried. I wish I could give these guys less than 1 star but I cannot. So I will continue on my campaign just to get them to do what I have paid them for and that is TO BURY THE CABLE, that's all I want.first post was on Nov 9, 2023To be fair I have not been in this office but I have called multi times to Xfinity to get one thing done, and 4 months later it is still not done. They were suppose to bury the cable back in august with at least 2 times that they called and set appointments when they would be there and bury it. The first time was fast within a short time. The machine would not reach where it needed to go so they were suppose to bring a bigger one that could reach. Nope never showed!!! Called set an appointment up. Never showed!!! Called again said they would be there within 2 weeks. Never showed!!! This wouldn't be so bad but no phone calls no nothing from the company. Not one thing explaining anything about what was going on or lack of going on. The last time I called the lady promised me that she would call me back within 24 to 48 hours to let me know what was happening. The reason I know this is I asked her who would be calling me and she said that she would and she promised me that she would. Well still waiting for that one too. Again to be fair I love the internet service phone service and the pricing and speeds. But again to be fair I never have had worse customer service from anyone. From scheduling multi times to making promises and just flat out not following through. There telephone assistant aka computer answering service sucks big time and should be turned off. Getting sent to wrong places to wrong answers for the questions that you ask and the answers that you give. I get watching your costs etc. but at some point you need to just be able to talk to someone that can actually help even if they say things that mean nothing it still helps for the minute that someone might actually care. So I don't know what to do calls don't work app doesn't work computer doesn't work. So I am trying this to see if by some miracle I might get a body that might solve this problem.
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September 2023 by Alec Call
DO NOT USE! Xfinity wifi has been terrible. We use the basic plan which is built for 5 devices. Basically a ton of random devices connected to our wifi, so we changed the password. They connected again and won’t stay off, security is not good.Customer service is also not good at all, the app doesn’t give us options to forget these random devices until we “remove them from our home network”, which we can’t do unless we forget them. So it’s a useless cycle. Customer reps just tell us to upgrade so that we can accommodate the new devices. They were going to send a rep to inspect our router, but they never came. Very unprofessional.Basically if we want a laptop or TV to perform well, we have to shut off all other devices to get a decent signal. Even then, it is sub par. Will be switching providers before we consider upgrading.
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September 2023 by Kendell Dutson
Unfortunately, Comcast is the only game in town.When it works it's great.They shut down Internet service at night to do what they call scheduled maintenance about once a month. So, if you work overnight and need Internet, you're out of luck. There's no compensation or apology. They don't care.
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September 2023 by bri mayo
Would give a 0 star if I could.I’m extremely frustrated. I tried cancelled my policy and they assured me I wouldn’t be charged again, a few days later they charged my card $20 more then what my plan even was. I couldn’t talk to someone from the store, it was only a customer service rep who was not helpful, could not give me any reason why they charged me, asked for my whole card info to “refund” me and said it would take however many business days to return to my account.I’m guessing it won’t refund and they make it impossible to talk to someone from an actual store who is willing to help.So then I’ll be out money and they have all my card info. So disappointed and upset. Very dishonest company
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September 2023 by Sydney Hess
This xfinity location is well staffed and knowledgeable. Todd was amazing at getting us up and running. Our new home had some problems with getting our internet up and started and he was able to get it resolved in a timely manner. Highly recommend visiting him in store for your needs.
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September 2023 by Wrecks Dav
They sell you things you don't need without explanation other than it will save you money. Once your bill comes it doubles and they do nothing to help. The manager Tyler hides from public and doesn't return calls or emails. This company is full of absolute cowards that don't back up what they say or help it's customers. Some day you guys won't be the biggest company anymore and won't get to treat people like this.
