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September 2024 by Edie Greenman
DO NOT WORK WITH THESE GUYS!!! Not worth your time or money. They were SO slow to respond to our questions and concerns and overall, unprofessional!
After a year of working with JB accounting, my husband called to cancel our account with them. Either they didn’t listen or forgot, and they didn’t cancel the account. We got charged for their services even though we weren’t using them anymore and they said they would send us to collections if we didn’t pay. This was incredibly frustrating because we had called and made it clear that we no longer needed them! JB accounting is a disorganized and crooked business.
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July 2024 by April Beal
They are awful at communicating with their clients. When there was paperwork in question instead of calling to ask me about it and clarify they assumed they knew what was best and did not talk to me first. Def. not what I would want from a company handling money.. Clear communication is essential and good customer service practices would go a long way.
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May 2024 by Melody Fairbanks
Classified our 1 property business as an S-corp. Upon finding this out, we requested the S-corp be dissolved half a year ago. The person who filed our taxes forgot and did not dissolve until we arranged to meet to file our actual taxes, where we reminded him. He then dissolved it (which should have been done half a year ago) but it missed the deadline so we were fined for not filing our S-corp (that should not been created in the first place). When we contacted Garrett, he told us that there was nothing he could do. We questioned him why he so late to dissolve it, he just said he didn’t remember it needing to be dissolved. He said he thought our company was a sale’s company, which he had told us the same story half a year ago when we brought it up the first time. We were brushed off and given no help to resolve the issue.
Likewise, we had to spend hours getting in touch with the IRS to fix a mess that we thought we were paying someone to keep us out of. I wouldn’t recommend this company to anyone.
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May 2024 by Jake Earl
I've been using Jake and Team for years, they do an amazing job. They are extremely thorough, honest, and keen on all relevant tax laws to help clients strategize to what's best for them. I can't recommend them enough, my experience has been 5 stars!
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April 2024 by Riley Reynolds
I started using these guys almost 10 years ago. I come here today to tell you to stay away!! Both offices are extremely hard to work with. The people working for them are pig headed. No communication. Their CNA threatened to report me to the IRS when I wouldn't pay him to fill out forms that I could do myself.
They claim to be the top company for door to door salesmen. They are not! They have raised their prices three times in one year. BEWARE!
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March 2024 by Kuen Roberts
Do NOT work with these guys. I worked with Michael Rowell and I am STILL dealing with an amended return from 2019 that they did absolutely terribly. Has no idea what they are doing. PLEASE do your research into why someone there got sued and why they are so shady. Pay someone else to do your taxes the right way! I have proof that I worked with JB accounting and have posted a photo of the proof
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October 2023 by Steve Mitton
JB Accounting and Tax has been a very big let down. I originally had a good experience with them years ago when I was in school but just switched back to them now with my business and personal taxes this past year. My primary point of contact was Michael, who is very nice on the phone but is completely non responsive.They filed an extension on my behalf and said everything was good, when they finally filed my taxes and let me know how much to pay I logged on to my account to pay taxes and made the payment I was advised.Later I received an additional tax bill for more than $1,000. When I called to state comptroller I found out that the extension was denied unless a certain amount of taxes was paid ad the time or requesting the extension.Non of this was communicated to me and when I asked JB Accounting and Tax nobody responded to my email. Over the course of about three months I have sent three emails about the issue and nobody will respond. To me is shows a lack of professionalism, maturity, and integrity.I would not recommend their services.
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April 2023 by Matt Gordon
They did alright with our taxes, but be careful asking them any questions. We had sold our home and knew we would have to pay capital gains tax, but didn't know how much. My wife sent an email asking for a rough estimate of how much we'd have to pay based off our purchase price and projected sale price. She received a cryptic email full of hypothetical scenarios that didn't apply to us or our situation. She replied that we still didn't know what we'd be liable for, and received an even longer response with similar examples, then at the end told us what we'd probably need to pay.The person we talked to then proceeded to send us a BILL for the time he took to write the useless scenarios we didn't ask for. So after telling a young family in the middle of packing, selling a home, and buying another one that they'd be paying $15k in capital gains, he wanted us to pay him $60 for the few minutes it took to tell us. Since his responses were so convoluted, I googled capital gains tax to see if I could make more sense of it. He had basically copied and pasted the first couple of webpages that google brought up.On top of all this, he was extremely condescending in his communications, implying that we were ignorant because we didn't know the ins and outs of tax law and that "surely my time was worth something since the time I put into writing those emails was more than a few minutes." Had we known that our emails would cost us, we would have looked somewhere else for the info.This made it clear that they only seem to care about keeping clients with large accounts. Our business was more of an annoyance. Extremely unprofessional to not let us know we'd be charged to receive an email from him, especially when the information he sent didn't apply to our situation.Also, the accountant we switched to looked at the work he'd done for us. We could have received more in tax returns but he opted to use simplified methods in several areas without telling us. Looks like our interests weren't as valuable as his time.
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April 2023 by Nathan Howard
I've been with JBA for going on 3 years now - I've had excellent and competent service and have been able to save tons on my taxes, in ways I wouldn't have thought of. Michael R has been especially helpful!
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April 2023 by Abdel Gonzalez
Supposedly had them file my taxes, been waiting for almost 6 weeks, not a single call or emails from them. When we went to check what was going on turns out taxes weren’t even filed in the first place. Oh but they charged us on the first day. All we get is an email saying going forward this will not happen again. I’ve been managing a business for over 15 years and if that would be my response to my customers every time I messed up I wouldn’t have a business.
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February 2023 by Brandon Palmer
I have been using JB Accounting for 5 years now and have never had any issues with them. I feel that their price is fair. And the peace of mind knowing that my taxes are done correctly and in a prompt manner is the best. It is always a pleasure seeing Lee once a year for my taxes. I would highly recommend them to anyone.
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February 2023 by MR S.
At a loss for how disappointed we are with our service from JB Accounting. When Zach was working with us, things were taken care of and communication was on point (2016-2017). We've been attempting to get a late fee paid since 2018. We have emails stating they'd pay late fees (due to their error) and that Jake was in charge of Zach's previous accounts. We have reached out SO many times (phone and email) and they have yet to resolve this issue. We haven't rushed them... it's been FOUR years. Jake has never once responded to a phone call, email, or messages from the administration printing and passing this information along to him. STEER CLEAR OF JB ACCOUNTING. Not making a payment as promised is as good as stealing money from their clients. $400 may not be much to them, but if they are doing this to more clients than just us- it certainly would add up.
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October 2022 by Butch Smith
It was great as usual
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October 2022 by Dayvin Palmer
No loyalty. Would of used them for years and years but your just a # to them. Very unfortunate.
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October 2022 by karine cressall
Very helpful and professional and friendly assisting to our needs...thanks JB accounting !!!!
You are the best !!!!!
