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July 2023 by Kaleb Talbot
Best bank in town! Super friendly, always willing to help!
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July 2023 by Brandon Olsen
Every bank and credit union in cache valley will let you cash checks from their banks except this one.
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January 2023 by J L Mayne
I have to agree with the other reviews. This bank has been terrible.Update:It's been six years so I decided I should update the review to 3 stars. We don't bank with Key anymore, but I do know they are still on business.
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December 2022 by Hailey Paddock
I get papers notorized for free which is cool but my grandma has banked with them for over 35 years. She deposited money into the machine and it malfunctioned and the money didn't go into her bank and she didn't get it back. She called and left a message with this bank. She called the next day and the guy working said they haven't checked their messages and he was rude.
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November 2022 by Tanaya Murdoch
I am gonna go with a 3.. but I feel it's more of a 2.5. I have also found it odd that there are no tellers at this bank, and I have found myself waiting a few times to be noticed or helped. However, both employees I have worked with have been very pleasant. I haven't tried the drive thru yet. Also, they said they were sending me a debit card and it never came. I called them today and they said they would have a new one sent to the branch. I suppose they have an opportunity to gain stars or lose them.
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September 2022 by Ricardo Hernandez
Thanks Kari Moya for your review I will never bank with Keybank thanks to your review.
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July 2022 by Keri Moya
This is by far the worst bank I have ever had to deal with! I sold my car to an individual on May 20th. Key Bank informed me the load was funded. It is now June 22nd and I still have not received payment on the vehicle. Every time there is a different excuse or department that we are waiting for to fund the money. Each week I have been told 3-5 more days. This has been the most unpleasant experience, EVER !
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June 2021 by Oldman Seanpatrick
Under staffed, drive thru time non existing, cause they never come to check if anyone is there. No tellers, wait time 20 to 40 minutes. Convincing corporate to change banks if possible.
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June 2021 by Crystel Jukes
Everyone is so friendly, they work so hard to help everyone as fast as they can while not making you feel rushed. Clint especially has been so helpful with applying for a loan and he makes sure to say hi everytime I come in. Fantastic customer service!!!
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May 2021 by Erin Bennett
The wait times are ridiculous. Please hire more ppl.
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May 2020 by Edward Redd
The people at this bank are awesome. They are polite and friendly and have been very helpful in resolving some complex financial questions that I faced. I view some of the negative posts on this site with signficant skepticism.
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November 2019 by ZakkiLowe
I really like the staff at KeyBank. Very friendly and helpful. I've never had any negative experiences.
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September 2019 by Nic Butler
Quite possibly the worst and slowest service I have found. Don't use the drive thru unless you have 30 min to kill.
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August 2019 by French196506 ..
Hassle free accounts not true I've been hassled about depositing rolls of coin cashing check
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December 2018 by Joshua Johnson
Even if you have money in your account, they won't let you use any of it, which makes absolutely no sense. For some reason they hold onto they money for days at a time with no actual reason to do so. We switched away from them because they have absolutely no idea what customer service is, and their policies are outrageous.
