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July 2019 by Ryan H.
They delivered us a treadmill with a broken screen and after trying to get to fixed for four weeks and at one point being told to fix myself we decided to return it and they are still charging us for the shipping and set up. Treadmill never worked and their customer service is horrible. Stay away from this company
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July 2019 by J S.
I wish I'd found these reviews before I ordered a treadmill desk from this company. Last week I ordered treadmill online and used their financing. The bank made me call them a second time for security purposes and I got three emails confirming the whole transaction. I thought I was all set. I was told the next step would be an email confirming my product had shipped and then another contact with a delivery service in my area. What I got instead was a cryptic phone call from Nordictrack stating they needed more information from me. It was a 888 number that was definitely a part of NordicTrack so I assumed it had something to do with shipping. When I called the number they sent me to their sales department. I was instantly suspicious and there was no reason to speak to anyone in sales. The operator scolded me because I didn't have the name of the woman who called me. I thought it was insane that I needed to have her first name since my transaction was already finished. I offered him my name, the order number, but he'd have none of it. I asked for a manager and he claimed he was the manager which I felt was completely dubious. I assumed this was all a ploy to try to up-sell me on a warranty or some type of extra service. I still have no idea why the sales department would be calling me. I hung up and decided to try different departments. I couldn't even call the customer service department because I hadn't yet registered the item that wasn't even shipped yet. The service department wouldn't take my call either because I didn't have my product registered. I ended up with another sales department rep. and used a live chat online. The second operator was almost as bad as the first, the online chat was at least pleasant. I decided to cancel my entire order. They then refused to give me written confirmation of the cancellation. After doing a bit of detective work I managed to get the contact information for the bank that issued the financing and canceled that account. They were far more pleasant and assured me I would have an email confirming my cancellation. The customer service with this company is so bad I have no idea how they are still in business. I have ordered exercise equipment from other companies and had a much better experience.
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July 2019 by Jason B.
(I have never posted on Yelp. Nothing good or bad has ever motivated enough . . . until now) Non Stop Delivery is THE WORST COMPANY I have ever interacted with in my 48 years on this Earth. I am currently in the unfortunate situation of being forced to deal with these fraudsters via NordicTrack. For 10 consecutive business days I have called this "company", sometimes multiple times per day. The first time I called them, I sat in the queue for over 10 minutes before someone answered (which I soon would learn is the norm). I was greeted by a pleasant enough person (and I must admit that everyone I have spoken with has been pleasant and professional). I had my "R" number from NordicTrack. The CSR put me on hold, and then told me that "No one is answering at the terminal. I left a message for them". This phrase is important, because I have had this EXACT phrase repeated to me EVERY SINGLE TIME I HAVE CALLED. I am dumbfounded that for 10 consecutive business days no one answers at their terminal?!?! The most disturbing aspect is the OUTRIGHT LIES they tell. I have been told on multiple occasions that someone would contact me by day's end. Never has that happened. Not once. I have spoken to 2 supervisors who have also promised to contact me by days end. Neither did. I don't understand what moral fabric allows for such abhorrent behavior. At one point, someone told me that my voicemail has not been set up on my phone?!?! Laughable. I have been told that emails have been sent to higher ups, etc., etc. I just can't wrap my head around this. During my most recent call to NordicTrack today, the CSR lamented "Oh no, not NSD again" freely admitting how many problems they are having with these scam artists. This reflects so poorly on NordicTrack that I have vowed to never have one of their products in my house again. I have wasted countless hours over the last 2 weeks dealing with these jackasses, time that none of us reviewers will ever get back. I will file a report with the BBB. I will have AmEx try to help me. Until then, I and every other consumer continue to be held hostage by this POS company. And Pat L. of NSD - Please don't respond to this post spewing your B.S. like you have to every other negative post on here. It's insulting to us consumers.
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May 2019 by Maria K.
DO NOT BUY ANYTHING FROM NORDIC TRACK. Their return policy is misleading. I need to return the Nordic Track trainer. The policy says nothing about how long the process will take to return it. I just found out that I am spending $350 to keep a Nordic Track Trainer in my house for 2-3 weeks until it is picked up. 30 days after 2-3 weeks, I will finally receive my money back. And it's a huge piece of cheaply made crap. I bought their top of the line FS5i Trainer. It's all such a scam.
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April 2019 by Stephen C.
Well should have been 5 stars. Nordic Track came through. Well almost. Decided to change out the machine refund white glove delivery and start all Over. Albeit April 2 now. Well guys just showed up and started to assemble. Half way through find one of the uprights has a hole that is only part threaded. I still have the previous machine which he collected in 2 days that they could have taken that part from but are not allowed to. I also offered to go to Lowe's at my cost and buy a tap to fix the issue. They said they are on a 35 min delivery time limit so that would not work either. Again it's a part or a new machine again. Judging by past experience where the part would take over a month and no fixing that ... a new machine can be had in 10 days. So the Commercial 2950 has been returned. The old one is still here. I did not want a part assembled treadmill sitting in the middle of my house for a month or more. Now the decision is 3rd time lucky or move on. Maybe a rowing machine ? Live update. Cannot replace quickly. 2 to 3 weeks. That would put this purchase if ok into a 3 rd month. Tried with the repair to the current one now the part is here. It has delivery damage also and not yet sure if this part will solve all issues. 10 and 15% discount offered. I would have done for 40% and maybe on that now thinking. So finally have chosen after 2 months and minimum 10 hours on the phone to receive a full refund once the machine that had been sat here now almost 2 months has been returned this week. Options now are to go for a different supplier? a rowing machine? Or just give up completely. Best. SC
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March 2019 by Brian G.
I just thought it was funny that I entered "dog waste removal" and Norduc Track came up. I don't think you are doing a very good job, Nordic Track. I have a feeling you wont try to remove this either, as it's the best review you have.
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March 2019 by Vadim S.
So far so good. Call them many times always fast answer phone, polite and helpful person answering the phone. They told me must wait for your order Rower up to 4 weeks, not a problem at all. Very scary reviews about this company but it's not what my experience was.
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March 2019 by Kayla K.
Never have I dealt with such POOR customer service in my entire life. The journey to getting our treadmill delivered was an actual nightmare coupled with unresponsive and unapologetic customer service. First off - When you order a treadmill from NordicTrack, keep in mind you're then signing up to work with THREE companies - NordicTrack, the middlepeople (i.e. the people that schedule the drop off date) and the warehouse that receives the treadmill and therein delivers it. We ordered our treadmill November 16, 2018 and had a scheduled delivery date of December 1st, 2018, fine. I made arrangements to stay home, since the delivery was scheduled to arrive between noon and 5 o'clock. At 10 AM the same day it was scheduled to be delivered, my husband (not me) receives a voicemail that they will not be able to drop it off and will have to re-schedule a drop-off date. Okay - very annoying considering I made arrangements to stay home from work, but okay. This is where it becomes so frustrating I wanted to pull out my hair - Trying to get a hold of the delivery company was LITERALLY IMPOSSIBLE. We called on average 8 times a day, leaving an average of two voicemails a day, for about a solid two weeks, with NO RESPONSE. So, I call NordicTrack, and they inform me that I'll have to call this company that schedules the treadmill deliveries (the company who does the deliveries is different and the one that we could not get a hold of). They were responsive, however they cannot even get a hold of this delivery company and supposedly left multiple messages for the Manager and eventually the warehouse owner. After weeks and weeks of trying to get a hold of this delivery company, I finally get in touch with them on DECEMBER 27TH. The manager is completely unapologetic and we finally schedule a delivery for December 29th. The delivery comes, and drops off on our driveway (we didn't pay for them to bring it into the house and install but wow try not to put it too close to the door). While all of this was happening, I was reaching out to various social media marketing accounts that were supposedly run by NordicTrack (shocker - they're run by a different company). I was told that our experience was definitely not their standard (although after our experience and reading others, it seems like it is), and that we would receive a partial refund for our awful customer service experience. After many (approximately 6 or 7 times) follow ups with this marketing company, we JUST received a "partial" refund of ..... *drum roll* ..... $50 for our troubles - which is less than 3% of the purchase price of our treadmill and maybe covers a few nuts and bolts. We received this refund on March 1st. Thus, our total journey from November 16th ends on March 1st. Wow. I cannot recommend further a centralization and consolidation of services provided by NordicTrack, as clearly outsourcing ALL of their operations is proving to be extremely poor decision. DO NOT BUY.
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February 2019 by keegan w.
*UPDATE* After filing a BBB complaint, magically they decided that my complaint was valid and they would cancel my order and refund me in full on January 25th..... big surprise, yesterday (2/26) I received a BILL from Nordictrack for $3800 - with a statement ending date of 2/20..... MEANING they NEVER did actually refund me for an order they cancelled, and I don't have. They are billing me nearly $4k for something I never got.
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February 2019 by Wayne G.
Absolutely awful service, bought a $2,000 cycling machine that was delivered and setup defective for an extra cost of $250 dollars and have spent over a week trying to get it replaced, many wasted calls, stupid employees and awful delivery contractor they use!! NEVER AGAIN!
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February 2019 by Megan B.
BUYER BEWARE! I tried to do as much research as I could before we bought this bike. I called twice to see if there was anywhere I could see the bike, sit in it at all before purchasing. They said no. I was surprised as it's a Utah company. There is NO place that sells these I could see one in person? I like to support local and chose NordicTrack over competitors. We bought a cycle bike. It was terrible quality (Grand Tour) not sturdy, pedals locked up, bad screen and graphics and we wanted to upgrade it to a commercial series. We called (finally got the right dept, 45 min process) and they agreed to pick it up and the lady mentioned a restocking fee, which on the website said was 10% putting us at about $94.00 for a bike I rode once for 20 mins and he rode one for 30. Fine. Our mistake for not ordering a quality bike I guess. She also said as soon as the bike was picked up they would process our return. Watched for any sort of email they received our order, nothing so after a week I called. Also, when they picked it up and left the weights on our porch. They said we could return on our own dime or keep them, mentioned our return was in process and we would see it in a week. Waited a week for our return, nothing. Called several times and hung up after waiting 30 mins each time. 2 attempts that day. Called the next day and at 33 mins got someone picked up and said our return was being processed but she would push it through to accounting that night (a Thursday on week 2 of waiting). Next Thursday rolls around, week 3 now. Called again. Told them we can't order our new bike until we get credited for the old one. After a 30 min hold was told it's processing. Got my return finally after a month of waiting. Sounds like this is the standard, they just aren't up front about it. My return was about $250.00 short. Never received any emails from them from time of pickup, to refund. Called to see what the discrepancy was. Guy told us that they charge $150.00 to pick it up. I told him that was not disclosed at time of call. He told me it was on the website. I told him I did look at the website and I didn't see that. He said 'then you didn't scroll down far enough'. He also told us it's not THEIR fault we ordered the wrong bike. I feel it's not OUR fault they sell an inferior product. I didn't tell him this because what was the point, he didn't care about my experience nor the reputation of the company or he would never had spoken to me in that way. I flat out asked if he was okay knowing that with the service I had received I felt like they didn't want my business and he said that was fine!!! NordicTrack - Get customer service people who can problem solve (put on hold every call but the last to check with supervisors) and don't have bad attitudes. The service I received was the quality I would expect from someone selling $10.00 t shirts not equipment into the thousands of dollars. I chose not to purchase an upgraded bike based on my experience with your customer service department. I went with a Peloton and have had zero issues.
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February 2019 by Suzie H.
18 February 2019 Re: Failure to track and deliver NT Commercial 1750 NTL 14119 Timeline: * 1 Jan 2019 - ordered Nordic Track Commercial 1750 NTL 14119 * 4 Jan - received email with shipping confirmation (the link in the email STILL says the item is in transit) * 8 Jan - charge for treadmill cleared our account * 16 Jan - opened garage door at 0630 to find treadmill in front of garage door where it had rained all night. We were home at 4pm on 15 Jan and remained home for the night. Per the tracking email, we were to receive a delivery phone call ahead of delivery. It had to have been delivered during the night. We have 2 dogs that bark; no one rang the doorbell. Photos were taken of the delivery box which was full of water. We contacted Nordic Track who agreed to replace the damaged treadmill and to include inside threshold delivery * 18 Jan - received email with order confirmation * 20 Jan - received email with shipping confirmation (the link in this email ALSO STILL says the item is in transit) * 23 Jan - email communication to confirm haul away of the damaged treadmill * 25 Jan- received late automated phone call to alert us to a delivery the next day * 26 Jan - Non Stop Delivery arrived WITH A FREEZER which was not ours, did not pick up damaged treadmill * 28 Jan - online Chat with NSD customer service Brittany Ross confirmed the terminal attempted to deliver a freezer to us, she stated she would escalate to managers on her end. We never received further info on this exchange. * 30 Jan - email from Amber Cazier at ICON Home Delivery states new treadmill arrived in Reno 25 January. An email from NSD states that the "place of purchase has not released the item to our carrier". * 1 Feb 2019 - email from Amber stating she has initiated paper work for NSD to perform a dock search to locate our item * 5 & 6 Feb - NSD tracking is updated saying the delivery has been upgraded to "White Glove Delivery" and is still in transit * 7 Feb - Amber sends email stating she has escalated with NSD manager to "have them call us". * 7 Feb evening - NSD online tracking now says it was delivered to the home on Feb 1, but cannot tell us to what home * 8 Feb - morning - online Chat with NSD customer service Dominique (transcript of chat attached) was exceptionally unhelpful. She simply confirmed what the computer system had on file - that the machine was delivered to a door on Feb 1. She did not reference any notes the way Brittany did in the first online chat. She twice replied that we must contact the place of purchase for further help and offered nothing else. * 8 Feb - morning - We called ICON to initiate termination of the purchase and requested a full refund as well as pick up of the damaged machine which was taking up valuable space in our garage. Spoke to Debbie in Returns with return confirmation. We expect refund within 7 days and pick up of damaged treadmill by Feb 21 per phone discussion with returns department at Nordic Track. * 8 Feb - late afternoon, Robert Hollis, a supervisor with NSD (ext 3291) contacted us from the Virginia offices; he believed he had located the treadmill which was still in possession of NSD in Reno, NV. He offered his apologies for the chain of events; we informed him that that we have already submitted our request to return the item and be refunded our money. We no longer want this item or to purchase through ICON Health and Fitness. Arrangements have been made to pick the item up on Monday Feb 18, which is 49 days after the purchase on Jan 1st * 18 Feb - NSD arrived at approximately 1245 without a confirmation phone call and missing their pick-up window by 45 minutes. The pick-up team appeared unaware of the situation. When they lifted the box, which has been in the garage since Jan 18, more water emptied out. * 18 Feb - phone call with ICON fitness to get an update on the credit to our account; they are now saying it takes up to 30 days for the refund to post. How can these two companies have so many failures to update each of t
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February 2019 by Larry K.
Wow, I have had nothing but great service from Nordictrack and Ifit with the couple times I had to reach out, yes it took a while to get my S22i but it was well worth it, using it 5 days a week going on 7 weeks not, never a hic-up or issue..........sometimes I wonder about an onslaught of 1 star reviews
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January 2019 by Samantha W.
They need to know how awful their iFit customer service people are. Rude, incompetent people told me I was ineligible for a refund (although they had erroneously charged my credit card 2 months in a row) and then after being on hold with my bank all morning to issue a fraud claim, another employee contacted me with NO apology to say that I would receive a refund in 10 days. Two times, my credit card has been charged (a total of 700 dollars) with no apology or assurance that it won't happen again. In fact, the only way was to delete the account so their "one year of iFit free" that NordikTrac boasts is a total scam. The software is meh and yet they feel very free charging my credit card. Awful company.
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January 2019 by Vin K.
Pathetic customer support experience. Reached out via the contact us page and got confirmation that a customer care representative will reach out. No response for a week. Made a second attempt and got a reply in two days- what is going on and status was an issue resolved. Attempted to reach out to customer care and dropped it after waiting for 53 minutes. Live Chat, after 46 minutes got hold of customer support. But by the time I was not around. Attempted all the channels live chat/contact us..and no response. Finally, I got hold of a customer rep Paige, and abruptly dropped/closed the chat window. Please refrain from this company if you can. And if you purchase, please adjust yourself with the subpar customer service.
