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February 2024 by Ruby Ortiz
We came in today 1/27/2024 a party of 3 looking for bridesmaid dresses after doing bridal dresses. I had a slight vision but i wanted my girls to try something they also liked and we would go through what they liked and disliked about a dress when they would try it on or even looking at them and we would rule if it's something we would want or not. now i want to say they maybe tried on 5-6 dresses each girl (only 2 of them were trying on dresses). Now when i went and tried on wedding dresses i went through like 8-9 so that was a lot for "wear and tear" but they didn't seem to mind at the bridal side because they wanted to make sure it's what I wanted. Well this girl here at the prom side gave off very harsh vibes she was only helpful when it came to actually getting the dresses on. One woman gave me a catalog to look at while my girls looked at the dresses in store. Now, I am a very precise person. when i plan things i PLAN them and i often leave room for decision but when it comes to something i love ESPECIALLY for my WEDDING. I want it to be involved. Well in the midst of picking out their last couple dresses to try on one of the girls comes and says "Okay so we cant have you trying them on 'just because' for the 'wear and tear' of the dresses so if you're not thinking of buying it don't try it on." now that was when i got rubbed the wrong way.First of all, we were actually debating on each dress that was tried on, you just didnt want to do your actual freaking job.Second, how do you know what we are trying on "Just for fun" we picked out a couple more and she takes the ones out that they won't have in our colors which was fine. My girls try them and i finally decide to come to a decision between three different dress styles and i did decide. but instead of taking our money like you would expect one to do after saying "...if you're not going to buy it..." and we find one we DO want to buy and then its. "Oh it's so early on, you definitely want to wait." that was my last straw. i decided to wrap things up since it was also almost closing time but even if we had three or four more hours of it being open i was already going to leave. Why on earth would you tell a bride not to get what she believes is the perfect fit for her vision?. that's probably the dumbest and worst experience at a dress shop I've ever had. im sorry but no ones worried about "wear and tear" of a thousand dollar wedding dress that we didn't even buy but you're so worried about a 130 dollar dress that is most likely going to end up being bought by a high schooler that will only wear it once and then resell it at a cheaper price. yeah. definitely want to give you my business after that *insert sarcasm*. At least as an adult we could put more wear into it for paying with our own money. oh but im sorry apparently these dresses are meant to only be worse once.... even if it was just tried on. so. whoever was working today (1/27/2024) you are terrible at selling dresses. because you would have sold at least one today and another pre ordered next week but you just didn't want our money that bad i guess. Also if i wanted to look at a catalog i would have ordered one myself. or just looked online. cause that's literally what it essentially was.We found a better dress shop anyways that we will be going back to get OTHER satin bridesmaid dresses. Thanks anyways for not selling me the $129 dress I fell in love with though, you were SO helpful.Edit: the lack of wanting to fix the issue shows the unimportance they see their customers as. Especially bridal customers looking for bridesmaids dresses. So. One star. Maybe reach out and talk to your employee? That would be my first step in trying to resolve an issue so I can have a customer back at least. ??♀️ I don’t expect anyone to at this point because it’s just proving that they only care about specific customers instead of all of them. Yes. I’m an alternative person.
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February 2024 by Julie Calderwood
I tried Bliss in the mall a few days before trying Petals. I tried on many dresses there and left feeling hideous and so huge. I thought I would need to have a dress made for me because I am too fat for formal dresses. Upon walking in the door of Petals and Promises, I was greeted with a smile and cheerful young lady that helped me. I told her I was worried nothing would fit me but needed to try again before ordering a custom dress. She showed me tons of dresses all of which fit amazing! She helped me zip up the back and didn’t make me feel anything but normal and important to her. I left with a beautiful dress and a smile on my face. I would recommend this store to anyone looking!! I’m a 38DD and have had 3 kids. I’m not skinny or young anymore and this store had dresses for everyone! I’m bringing my daughter here to get a prom dress next!
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December 2023 by Hannah Cornaby
TLDR: 10/10 would recommend for evening gownsGuys, I tell you I found out about a party being formal LAST MINUTE and I had zero evening gowns or hope of finding anything good. In comes these guys and they absolutely SLAYED! The store owner helped me pick a dress that made me feel and look like an absolute goddess… I seriously couldn’t believe it! I felt like a belle at a ball, so comfortable and confident . The dress even had pockets ??Despite the challenge of accommodating my child during the visit, the store owner displayed unparalleled kindness and thoughtfulness, ensuring a seamless and enjoyable experience for both myself and my little one. This establishment's commitment to not only meeting but surpassing customer expectations sets it apart, making it an absolute pleasure to recommend.
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October 2023 by Carly Lee
My daughter felt down and out after some other shops had very selective sizes. Loved the ladies who work here, they helped her feel comfortable and pick out great choices for her! It made her feel so much better and there were far more options and designs/styles available.
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October 2023 by Brielle Evans
Sabrina was an absolute goddess she helped me find a dress and she was so sweet she made me feel so special and even when I was doubting my dress she helped me think through it! She complimented me and made me feel like I was the prettiest girls in the world. 10 out of 10!
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April 2023 by Melinda S Karren-Hunsaker
Absolutely amazing dresses, the best customer service & an all-around wonderful experience. The ladies who own & operate this shop are so attentive, kind & knowledgeable. Top notch for sure. Thank you, we will definitely be back as this was our 3rd visit & purchase.
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August 2022 by Max Palmer
Visiting from Edmonton, Alberta, Canada with a goal to find a graduation dress for next spring, since we don't have the prom thing. Great service and selection....and she found the dress she wanted. Reasonable prices. The search is over.
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April 2022 by Deb Reynolds
Beautiful dresses and the kindest staff! Everyone is friendly, knowledgeable, and they all work together to help you find your YES DRESS!
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January 2022 by Alexis Bradford
Amazing customer service. It was so fun to shop for a prom dress here!
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September 2021 by Elena Hicks
Great environment! This wonderful woman was so helpful. We drove all the way from Twin and she sent us home with everything we needed. A dress, shoes, and jewelry in under an hour. Much better than our experience at Bliss.
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September 2021 by Sasha Takis
Petals & Promises Prom is one-stop shopping perfection! They have it all--fabulous dresses, shoes, and accessories. Their selection blew me away. More than this, the customer service is beyond excellent and more like princess pampering. This will be my first and only dress shop stop from now on.
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September 2021 by Madison Criddle
Best customer service ever. We found a great dress and was helped the whole time. 10/10. Loved it so much
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September 2021 by Lizee Jensen
Went in for my sister. Hanna was incredibly helpful and super super sweet. She is very put together and the entire staff knew what they were doing. It seems like they genuinely care about how the bride will feel on the wedding day, and the entire place was very very clean. I might come back for my own dress one day! (Even though I live an hour away, this place is worth it.)
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January 2021 by Arianna Mann
I've worked here for a few months now and it has been a blast to see girls find their perfect dress!! Great atmosphere, selection, and service!
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November 2020 by Haley Jacobson
Great staff!! Great selection of dresses to choose from and made my daughter feel super special. Definitely coming here again
