PetSmart is a leading pet supply and service retailer that offers a wide range of products and services for various pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs, hamsters, and mice. Customers can shop online and pick up items at their local store within two hours. Many store locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. Reviews highlight both positive and negative experiences. Customers appreciate the variety of products and the clean, healthy appearance of animals in the store. Many mention that staff members are friendly, knowledgeable, and genuinely caring about the animals' health and customer satisfaction. One reviewer praised an employee named Connor for being helpful, patient, and willing to educate about fish care, which made them feel comfortable returning for questions. Conversely, a negative experience involved a staff member who was dismissive and unhelpful, causing frustration. Nonetheless, overall, PetSmart is seen as a store that cares about animals and provides good customer service. Customers enjoy shopping there for their pet needs and value the helpful staff and the variety of available items.
Very well stocked pet supply place. I’ve only shopped for cats this time, but they have a lot of high-quality brands that you can’t get it at grocery stores like Tiki cat and Weruva. I had to return a couple of items because my cat will not touch them and they accepted it very nicely. I recommend the store.
February 2026
Helpful staff but site is understaffed. Can take a while to get fish or crickets
January 2026
Every time I'm there it seems like there are only two, disaffected teenagers working. It's depressing.
