PetSmart is a leading pet supply and service retailer that offers a wide range of products and services for various pets, including dogs, cats, birds, fish, reptiles, amphibians, and small animals like guinea pigs, hamsters, and mice. Customers can shop online and pick up items at their local store within two hours. Many store locations provide additional services such as dog training, grooming, pet boarding, PetSmart Doggie Day Camp, and pet adoption. Reviews highlight both positive and negative experiences. Customers appreciate the variety of products and the clean, healthy appearance of animals in the store. Many mention that staff members are friendly, knowledgeable, and genuinely caring about the animals' health and customer satisfaction. One reviewer praised an employee named Connor for being helpful, patient, and willing to educate about fish care, which made them feel comfortable returning for questions. Conversely, a negative experience involved a staff member who was dismissive and unhelpful, causing frustration. Nonetheless, overall, PetSmart is seen as a store that cares about animals and provides good customer service. Customers enjoy shopping there for their pet needs and value the helpful staff and the variety of available items.
Really helpful as we looked at hamsters and guinea pigs. Got us all setup!
August 2026
Love love their grooming station they are super great with my Uno dog 🐕 who is normally not a people person Essence and Bailey are awesome thank you so much for going above and beyond for our fur babies
August 2026
I just got a little puppy and Rylee was so great. We got everything we needed and they were so helpful. Rylee helped us pick out everything.
