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March 2024 by Miguel Villanueva
The gym (spa) is ok. Is ok if you never wanna add muscle, because they limit the weights to 75lbs dumbbells, no squat racks or cables that go over 85lbs. Also the younger dudes working the front desk have no customer service. They don't even acknowledge you coming in or out. Too busy on their phones
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March 2024 by Michael Parker
Associates are super friendly and nice. However, the location itself is packed to the brim, the equipment is old and junky, and their WiFi sucks. Please fix your damn WiFi
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December 2023 by Skylar Williams
Just another money sucking commercial gym. Had some billing issues so went in to get it taken care of. The manager wasn’t there but Breanna helped us out as much as she could. We ended up canceling our memberships as we don’t go that often, and Breanna let us know she would have the manager call us back to figure out the billing issues. Several weeks later.. still haven’t been able to talk to a manager. Anyway, if you don’t care about your money and like to be over charged, start working out here.
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November 2023 by Johanna Jacobsen
They don’t care about a person at all. I went here one time tried to cancel my membership you know you can cancel at any time that’s what they say but you have to go in to cancel it or write a letter you can’t go on the phone went through some personal things, and was not able to come in, try to talk to them about working something out closing my account and letting me pay off what I owed but that was a big fat no to $250 for not even a year membership when it’s supposed to be only $10 a month they are Scammers I would never ever go to another planet fitness again!!
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October 2023 by Kimberly Moffatt
DO NOT WASTE YOUR MONEY. The staff is HORRIABLE, AND SO IS THE MANAGER TAMI. My husband, and I got a black card membership here that includes their tanning package. They do not clean their beds, and are unsanitary. There was blood in one of the tanning beds, I brought it to the staffs attention, was treated rude. And they never cleaned it for me. This was brought to tami for safety concerns. We received an email that she canceled our membership! So if you want body fluids on you, and a dirty environment this is your place. It's amazing how planet fitness supports these behaviors., and health risks.
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October 2023 by David Dean (Rise Above The Fly)
Racial hate speech from employee. My wife and I got a black card membership. We had both been tanning for 2 months. She was later told she didn't have a membership. It was only under me. She was trying to find out what happened, and how she could get signed up. My wife talks loud because she she is deaf in one ear. The employee told her not be rude and if she didnt like how we do things go back to mexico. My wife left embarrassed, and crying. Dont waste your time here.
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October 2023 by carrie ingle
I love going here. Did a good work out yesterday, had two massages after and felt great this morning.
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October 2023 by Jason
It would be five stars if not for one thing. I've been coming here for about 2 weeks and have really enjoyed the culture and general atmosphere during the time that I come in. But I really wish that they were more consistent and more frequent with how often they clean their showers. Today I got in the shower and there was just a pile of pubic hair all over the floor. I feel like this is one of their few oversights but it's still an oversight that is pretty extreme to me. I also think that it's pretty important to discuss potentially getting glass shower doors rather than the curtains. I always feel really gross with the shower when the curtain ends up touching me. Maybe that's something to consider for the future. Given the amount of business that this location gets I can't imagine that it would be without possibility for them to get shower doors rather than curtains. But regardless it's the locker room cleanliness that really concerns me the most. It could be far more consistent and far more well done. Otherwise everything else is great.
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September 2023 by Brian M
Nice gym, nice equipment. enjoyed my time going to this location. It is however 2023, and after moving away I was told that the only 2 ways to cancel are 1) come in person and 2) send a letter in the mail requesting to cancel. We all know exactly what Planet Fitness is doing. They are making it inconvenient to cancel on purpose to increase their revenue. We see right through the charade, and for that. If it weren't for this, I would be recommending people to planet fitness. They have the same machines and weights as Vasa, but in much better condition. But I will not be recommending Planet Fitness to anyone until they realize that it isn't 1990 any longer and there are better ways to dealing with customers than asking them to "send a letter in the mail".EDIT: Planet Fitness is insisting that the the reason that they only offer these two cancellation options is that they require a signature. I have purchased 2 homes virtually on docusign, and have had customers sign million dollar contracts virtually on docusign, and Planet Fitness pretending like a virtual signature doesn't suffice is a bit silly.
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August 2023 by Bryce AM
WARNING!! (( MUST READ IF YOU ARE CONSIDERING THIS LOGAN BRANCH PLANET FITNESS! )) I’d like to start by letting you all know, planet fitness itself is not the issue. The MANAGER, and her team and this branch are however. I write this kindly for you all who are considering going here to protect those who ( like me ) cannot afford to have money stolen from them. My parter and I tried this gym in the middle of June. And had a fine experience, they had no problem charging our card and having us sign documents. We went to the gym a handful of times, but because of our young children and busy work schedules we couldn’t make it very often. So we decided to cancel in July. Well one of the team members said that she canceled our membership, but we still have to pay for a month because we canceled after the 10th of July. So we took that punch and dealt with it. Well fast forward to last Monday and my wife wakes up to an over-drafted account because of an annual fee. Immediately we knew that they made a mistake on their end. But we prayed that the customer service could help us because we are a small family on a tight budget. Well we called in and asked why we were charged even though we canceled. Well wouldn’t you know it the system showed that we in fact didn’t. We told them this is a mistake on their end, and asked for a manager. Tammy, is the manager at this branch. Tammy started off her “customer service” by telling my partner and I that her team is tenured and never makes mistakes, to which we didn’t know what to do because it is now our word against hers. So, after a short conversation on Friday with Tammy, she said all she is willing to do is refund the annual fee but we would have to come in and cancel first. So we went in on Friday to cancel, and wouldn’t you know it she was conveniently gone for the day. But we did what she asked, and we canceled. However we now had to wait until Monday to call her to have her do her end of the promise. Of course we both work full time so we didn’t have a chance to take care of this until today. So I call Tammy to ask her kindly to administer the refund, and could you believe this, she said the has no recollection of telling us she’d do that, and that they never refund the annual fee. At this point, I’m completely caught of guard, I’m not going to lie, this 85 year old lady had me pissed. My partner and I decided to go into the branch in hopes to plead for her to remember her end of the last conversation we had. And you know what she did? She went and grabbed two kind members of the gym, that happened to be law enforcement officers and made sure to have my partner and I trespassed. The officers were very kind, we respected them and left. I’ll have you know my partner and I are kind loving people, and this is the worst I’ve ever been treated by someone in my life. With our hands crossed. We called corporate planet fitness and spoke with the regional manager, and we’re lucky enough to be taken care of. Apparently, Tammy is well known for causing issues like this for her members. She is getting old, and she is not kind, or fit to handle the requirements of her. To all who are considering this gym, you can avoid all of this by making sure for hand written copies the day that you cancel! Or just avoid signing up here all together and try one of the many fabulous gyms in cache valley. Thank you for reading, and I hope you have a fantastic day.
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July 2023 by Sairra Fletcher
Usual when I walk into a gym isee the body builders and the already very healthy and beautiful. But this gym was filled with those seeking to improve their health. The haggis weight men and woman wanting to live better lives and the old seeking to keep our improve the quality of there's.It may sound redundant but you don't find that in most gyms. Planet Fitness genuinely is keeping to its motto, and it's doing so with affordable prices and no contracts.
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July 2023 by Eduardo Rodriguez
What can I say it’s $10 a month I go work out at 10pm when there is hardly anyone there most of the time the machines are working and the staff is quick to keep things clean
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July 2023 by cowboysfandow
They will steal your money after you try and cancel. You get “yearly” charges, and “cancellation” charges that keep going through, even after you cancel. Management is nice until you cancel. Literally was told i canceled because I’m “too broke for $25 a month” And if I dispute the constant charges, it’s because I “don’t care if it goes to collections”. Wow. I make just a little over 6 figures. Not rich, but not poor. To have the AUDACITY to be so disrespectful, as a manger of a planet fitness, is mind boggling. Don’t ever sign up, because if you decide to move, they get petty and angry. Plus, they’ll keep taking your money.
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July 2023 by Marie Perez
The management here for some reason hires the most immature staff you can possibly find. I’ve witnessed them taking their friends behind the counter to hang out, throwing water bottles across the gym to their friends, one guy yelling repeatedly and jumping up on the counter to be “funny”, and ignoring guests that walk in. They currently have a summer pass that always students as young as 13 to come in for free. I pay to come here and it’s sad to see kids “working out” in flip flops ( I just saw a grown women working out in flip flops too) and parents letting their kids mess around in the machines while they work out, They also don’t clean the machines once they’re done using them. I’m rethinking my membership here.
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July 2023 by Dylan McMurdie
I got a membership to here based on a promotion. I did not receive any of the promised goods. I also feel that this location is very crowded much of the time. They could use a larger space for free weights and racks. Get rid of a few un used machines and get some grease on the ones that squeak please.
