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November 2023 by Tad Hancey
We purchased 70k mile warranty Michelin Tires for our Tahoe. In only about 10k miles I found one of the tires was wearing out of 4. I brought this up while having the tires B&R and was told to just drive them and Sams will warranty later. At 30k the one bad tire was down to the wear bars. I was told to bring the car back later that day and they would warranty the set. When I brought ithe car back, 3 sams club employees ganged up on me and turned this all to be my fault. They said my tire pressure was wrong (sams fills and keeps that) and I didn’t bring the car in for each B&R (that was because sams was closed during the coronavirus). I ended up having to buy 2 tires at 40% off but but the others will be wore out only using half their warranty.Sams needs to honor the rest of their warranty on the remaining 2 tires.
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July 2023 by Braxton Newman
Terrible experience will not be going back.
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July 2023 by Eli H.
Amazing in every way, would recommend! Way better then costco. Customer service is great i've never had a issue with it unlike costco
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July 2023 by Josh H.
Great store all around, been here for a long time so they know what their customers like. Their checkout service is the best in cache valley.
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March 2023 by Darin H.
We used to be Costco shoppers but after trying Sam's we have found that they offer many perks not available at Costco. Curbside pickup is the biggest one. Shop from your couch and pick it up later. If you're in the club, use their app to scan your items as you go and skip the checkout line. Also, pay for your items any way you want (no payment restrictions like Costco.) Sam's is a great place to get great deals on everything we need. Good gas prices too. Everyone is very friendly here. We especially love going there on Sundays in this valley because 60% of the population is in church.
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October 2022 by Logan J
Quick service and friendly staff
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September 2022 by Blaine
They're okay.
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September 2022 by Chad McIntire
Tire went flat and they saw us immediately. We had plans and they were very gracious and helped us get the tire replaced last minute.
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April 2022 by Nicole K.
I can't believe the low reviews. Seriously, you give 1 star because they don't have vanilla ice cream? I don't know how long this Sam's has been here, but I'm so excited it's here. I only take a few trips up to Logan throughout the year and they are long overdue. Just like all the Sam's clubs, this one is a good one. The cafe is a bit slow, but they are doing the best they can and the food is great.
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January 2022 by Jonathon Walters
Online ordering through Sams Club is awful. They use a super cheap/terrible freight company- Pilot Freight. I have been waiting on my shipment since December 4th. It was to be delivered on or before December 16th. It took Pilot a week to pick up the shipment then I called and spoke with Pilot and Sam's Club on December 22nd because the shipment had not moved in almost three weeks and was still in Dallas, Texas. On the call I told Pilot that I needed it delivered by December 24th or after January 3rd because we would be out of the state. Pilot told me that someone would call to make an appointment and that they would not deliver it without a confirmed appointment. No one called and I was never allowed to schedule an appointment on the website, and still cannot schedule a delivery on the website. On December 28th, I received a phone call from the driver telling me they were about 20 minutes away and asked if it was still a good time to deliver my safe. I told them no because I was out of the state and restated the conversation with Pilot and Sam's Club that I had on December 22nd. I have not heard from anyone, At this point the delivery is 19 days late. I would never recommend Pilot Freight to anyone. Their Salt Lake City dispatcher hung up on me after I told them they were bad at logistics. Sams customer service line can only offer a refund, that’s all they are allowed to do. Don’t waste an hour listening to them tell you they are going to help. You would think the world’s largest retailer could afford decent customer service. It’s Amazon.com for big purchases from now on. I thought being a plus member would be an advantage, so far it is not.
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September 2021 by Blaine Nuttall
They're okay.
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September 2021 by AA A.
That's so messed up when you buy a can good and there's worms in it! I don't think I wanna buy any type of can goods from this store cause you'll never know what's crawling inside... my friend got Spagitt-O from there n it had a lot of worms in it that they had to return it!
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August 2021 by Lizzie G.
Don't eat at the cafe. Very rude customer service and the food is disgusting! There is no flavor in the pizza and the hotdog was short and sad. I would not recommend eating here. It can't even compare to costco.
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June 2021 by Derek P. Staley
Sam's Club always takes care of it's members!
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June 2021 by Manoela Woodbrey
Great!!! We find everything what we need!!!!
