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November 2023 by VerySadPanda
Great service and still the lowest-cost oil change I could find in the valley!
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October 2023 by Cameron DeMarco
Salesman I purchased a brand new vehicle from insisted I had to come in (a 240 mile round drive) for a check promised to me due to paint damage l discovered day after purchased. When the check was ready (I had to call twice on that) I got a nonsensical excuse for me having to come in personally, "we do things with a handshake around here." I had to go over his head to simply have the check mailed to me. I'm still befuddled over what that was all about. Then I received a semi-rude call from the salesman over me allegedly giving them a wrong payoff price on my trade in. They of course confirmed payoff price prior to my purchase! I told him they were qouting the purchase price of the new vehicle. After some hesitation, I got a "sorry, our mistake" and quick hang-up. Again, not sure what that was all about. I want to leave one star, but the initial finance gentleman was polite, and did get me a fair deal on initial purchase, and he did get the check mailed out. Honestly, I'm not sure what to make of my experience.
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October 2023 by Tara Schwab
Fantastic experience with their service department. Reggie kept me informed and did a great job. Thank you
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October 2023 by Syko Diver
For some reason everytime we work in logan we have some sort of truck issues but Wilson Ford three times now have fixed our problems even though we had no appointment they got it done!
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September 2023 by VERNON WILKS
Absolutely the best place to get your service work done. Great job ?
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September 2023 by jim warner
Very professional.Strong focus on customer satisfaction.Meets and exceeds expectations.Quality workmanship .All good!
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September 2023 by Dale S.
I took my Focus in with a temp Guage going to hot but after changing the instrument cluster, computer, and water pump they finally found a shorted wire. 1200.00 dollars and several weeks without my car they finally got it fixed. They did supply me with a loaner car.
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August 2023 by Ellie
10/10 service here! I headed into Wilson Motor looking to get my oil changed and my car inspected for any future problems. I was greeted with a smile from Jordan. He was so helpful and polite! I’m so glad I chose Wilson Motor for servicing my vehicle and I will certainly be returning !
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August 2023 by Ruby Jane H
I had to go into Wilson Motor because I needed an oil change and inspection. Jordan was so friendly and was so willing to help me out! I knew I could trust him with my car. I’m glad I chose Wilson Motor and will definitely be returning for their great service.
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August 2023 by Erika Widauf
I would strongly advise avoiding this dealership's service department for any services. My experiences with this dealership have been consistently negative. The service department appears indifferent to customer service, lacking proactivity and failing to provide updates. Additionally, they might question your honesty and fail to uphold their promises. Please read Logan Widauf review, he explain the situation with all the details.
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August 2023 by logan widauf
DO NOT TAKE YOUR CAR HERE FOR SERVICE. No customer service, unorganized, no transparency, called us liars, did not live up to their word:I purchased a new vehicle back in December in SLC and had it serviced here for some open recalls that it had. Took it in January, and they fixed one recall on the spot. For the second recall they said they had to order a piece and that they would call me to schedule time upon arrival.Three months pass by and I hear nothing from them. So in April my car had another problem, a transmission line leak. Took it in for warranty work since it was a known issue and there was a TSB for it. When I took it in I asked for an update on the recall and they said they had the part sitting there and no one bothered to call me to schedule time.Now for the transmission work, I handed it over to them and they said the turn around time should be pretty quick since it was a relatively easy fix. They said the long part would be just waiting for the parts to come in, the fix would only take 1 day of work. They even offered a rental car but I declined because I was under the impression that it would be a quick fix. After waiting a week and a half they finally received the parts and said they were ready to work on the car.I give them the car, few days pass and I call at the end of the week for an update, they tell me they haven't even started yet. He told me check back on Monday and they should be done. I call Monday and he informs me that they forgot to order a special tool that was clearly listed on the TSB. So they order the missing part and receive it in a few days. They call me back again, took my car in and finally got the issue addressed after a 2 week+ ordeal. I voiced my frustrations with the lack of transparency and them wasting my time for an error on their end, so they offered me a free oil change for my troubles.Keep in mind the person I was working with was Braden Earl. Braden offered me a free oil change but claimed that he could not put it in the system and there was no need to document it because he would just schedule it. So he schedule the oil change but I canceled because I did not need it at the time. Braden said that was no issue and to just call him back when I needed the oil change.So now here we are in August. I call back for my free oil change and Braden claims he has no recollection of offering me a free oil change even though he saw in the system that one was scheduled. I then spoke with the service manager and he goes back through the records and say there was no documentation of this ever happening, but Braden said that was not necessary since he had it taken care of. The service manager then goes on to speak to us in a rude manner and essentially call us liars even saying "It's your word against my employee's". The manager also said he was not sure why we were complaining because we did not pay anything out of pocket it since it was a warranty issue. Regardless that was besides the point, of them not living up to their words. He ultimately denied that they ever offered us a free oil change and essentially told us we were lying.In summary, Wilson Ford lacks customer service in every regard. They are not proactive and will not give you updates. They will call you a liar and not live up to their word. They lack attention to detail and are a hassle to work with.
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July 2023 by Nimsi M.
One of the worst services I've ever experienced . not happy at all with this . Will never do business with this local group
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June 2023 by Craig Case
They had the car we wanted. The process was quick and easy
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April 2023 by Dustin Jones
I would strongly advise to steer clear of this dealership's service department for any services beyond a basic oil change. The technicians' diagnostic procedures lack comprehensiveness, and the service advisors do not possess the necessary expertise.For more complex services, especially warranty-related work, I strongly suggest taking your vehicle to West Motor Ford in Preston, ID. The brief drive north is a small price to pay for the high level of competence and proficiency exhibited by both their technicians and service advisors.It is important to mention that Wilson Motor does have an excellent parts department. Tyson and Tom consistently exceed expectations in locating and ordering parts while delivering exceptional customer service.Additionally, Lynette in the quick lube department (separate from the service department) is highly commendable, although her advising capabilities are limited to basic services.
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April 2023 by Britney Camphouse
Brock did amazing!!! I’m a pain in the butt anyway and he worked with us so good still after we purchased it, he took care of us almost 6 months if not more after I’m extremely impressed I would definitely recommend Brock as your sales man