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February 2024 by Christiane Wheatley
Horrible!! They took the money right away. They charge a lot for shipping which should take 3-5 days but so far almost a month later nothing!! Tried to reach them but it is a waste of time. SCAMMERS!!!
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February 2024 by Al Blackburn
I live very close to their warehouse in Salt Lake City. I had a part that I needed. Their website still says: "We welcome visitors at our Salt Lake warehouse location". But when I got there, they refused to sell it to me, saying that they now operate online only. What a joke! They want me to pay $11 to ship this tiny $3 part and wait who knows how long for it to arrive. UPDATE YOUR WEBSITE!
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February 2024 by Nathaniel Gerlach
Edit: order somehow shipped out the day after my review below happened which means it was only 1 day late after the 3 week lead time. Also received a refund for shipping cost. Felt like they handled the situation pretty well after I contacted them. Changing to 4 starsOriginal:Great prices, but terrible service. I ordered two small parts for a Ridgid planer. 3 weeks later, the ship date came and went. When I called for an update, he said it was bumped out another 2 weeks. I told him to cancel it and he confirmed it was cancelled. I immediately ordered parts from Ebay and Amazon instead. 15min later I get an email from ereplacementparts that the order could not be cancelled so now I'm on the hook for everything. Thankfully Amazon and Ebay are very flexible with their cancellation/return policy.
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February 2024 by William White
Unimpressed.I ordered an item over a month ago, and they have not shipped it yet.
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February 2024 by Karen Tallman
Ordered part on 1/19/24. Was charged for part, part not shipped. Will notify credit card company of this fraudulent transaction by company. No alternative as I Contacted customer service & received no response.
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February 2024 by Jesse Adolphson
Made an order on Dec 11th 2023 and still haven't received it. Can't cancel either. They took my money
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February 2024 by Michael W
Do not use this company. They will sell you products that they do not have and cannot get . They immediately take your payment and then tell you we are waiting on the factory and do not know when we will get it. That’s it over and over . SCAMMERS, SCAMMERS,SCAMMERS!!!!!!#SCAMMERS!!!!!!
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February 2024 by Kenneth Eklund
Reached out numerous times to get an update on an order from Oct 21, 2023. Cannot get a response from them. They took the money as soon as the order was placed. But no return communication to find out when the order will be filled. And no returned funds. Find a different parts supplier, they are unreliable.
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February 2024 by Tim Something
First time using this place and I'm not impressed.. It's been almost a month since I placed my order and paid them and still no product and no ETA. The website just says "shipment delayed" and they won't allow me to cancel my order or give me a refund.
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February 2024 by ALMiami
SCAM. Never received my order
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February 2024 by Kyle Connally
This is a bad business. They said they had the part we wanted, we ordered it, it never came. That was 3 months ago. We cannot cancel the order or get a refund, we cannot get a response from the company despite many calls and emails. Do not waste your time and money.
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February 2024 by Michael Fortuin
It’s a scam business. You order your parts and wait. No updated tracking info, no place to call, no one answers the phone, limited access to anything but a bogus tracking number. Just a way to float your money while you wait a month for updated tracking info that never changes.
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February 2024 by Christoph Henggeler
Its a scam. I ordered 1 month ago and payed with paypal. order not shipped yet and i dont het any answers to my emails
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February 2024 by Greg
Great customer service, good value. I always use them when I need something
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February 2024 by ronald rainero
Ordered some pots for a shower a month ago just got an email that everything is back ordered unknown what a disgrace of a company trying to sell pots online that they don't have. They even ran my PayPal got paid for it and now I could get them directly from the manufacturer overnight and even cheaper. How could a company list products for sale and they don't even have them in their inventory or on their way this is the worst type of business model imagine both do not order anything from this company you will be left hanging for weeks. If I was able to give 0 star or negative 5 for all of the inconvenience they caused me and my family without a shower and the promise in 3 day delivery this would be a negative 10
