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March 2024 by Bert Clapper
seems secure and is clean .
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March 2024 by Mike H.
Very nice lady signed us up. It was a quick and easy process. The facility is clean and well lit.
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March 2024 by Nikki Foxx
Doug was always friendly and went above and beyond
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March 2024 by Don Rhodes
Doug was very helpful and kept the place very clean
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January 2024 by truth
Merilee was super helpful and handy at this public storage location! I’m very glad my unit is at this location, so many other unit brands are awful but public storage seems to be much safer, honest, and caring! Thanks!
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January 2024 by Corey Lance
Been here many of years. They chose to raise my rent in a smaller unit so I moved to a bigger one cause it was cheaper. A year goes by in the new unit and I understand inflation and a price raise of 20-30$ here n there. But going over $100 raising my bill, then 3 months later you raise another $50! There tactics are weak, Why? Your good paying tenants you’d rather loose then take care of them. Stay away from this place. They increase prices without telling you. Also the management mainly Doug is lazy and doesn’t care to cleanup around the place. I’ve used the indoor bathroom multiple times for a year. The soap has never worked and the bathroom has never been cleaned.
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December 2023 by Pat TruBlu
Wrong unit was given to me on line and was paid for. No one was on site to help fix the problem even though they said someone will be on site for the whole day. One of their customer service people told me it was their mistake. But cannot refund the admin fee. I wouldn’t trust the online customer service as they rush to get the contract and get your money. And don’t care about anything else.
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August 2023 by Kristy Sanchez
Sandy, is the most helpful employee there, she is super sweet!
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August 2023 by Cyndi Tso
It's nice that you can rent it online and not deal with the workers. I moved half of my stuff in and was locked out the next day turns out I owed them for a unit I had at a different location 10 years ago that I was a few days late, but then called them to make the payment and they already marked it as an abandoned unit and said I emptied it and then didn't pay them. This is how I found out somebody stole my whole unit. Happens a lot at the Kearns location. So then he tells me I owe for one I had previously in west valley. $100 for lien fees and an auction fee. This one I owed 300 but they sold it for 650. By law they have to cut you a check for the amount that is over what you owe. So where is my check for the 350? And why didn't they take the fees out of it? So I really don't recommend this place. I've had issues every time. And now I'm at the one in Murray ... And my code only works during the office hours. Can't get in when I should be able to. And the guy that lives there is on you from the second you get in. I've been asked multiple times if I'm almost done. There is no electricity in my unit and the hall lights turn off every 5 minutes. I've had boxes and crates fall on me just trying to get back to the hall to motion them back on. Unless you have no other option and have to go to public storage due to location or money or time .... I recommend going anywhere else. Nothing but bad experiences with this company.
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June 2023 by Jeri Burr
Dug was very friendly, helpful, knowledgeable, quick! Thank you!!
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June 2023 by Lecal M.
Under NO circumstances should anyone ever rent from PUBLIC STORAGE they constantly increase the rent nearly doubled, my rent from $147 to $269 monthly. After emptying my belongs I had only a few things left to throw in the trash. Manger agreed to me removing the garbage from the unit then insisted unless I paid $300 more they would not let me in the unit. I had a bad accident in the family but they don't care except the property manager Jenny she said I could get my things so I was finally able to get a truck and help since I am an older woman and have severe medical issues and on a fixed income but again hey don't care their employees are very rude and disrespectful except Jenny! I explained the few things left behind would be thrown out I told them they City keep it and toss it themselves. So now they also want me o pay late fees even after I was old I had until today 6/4/23 to do this. This company is HORRIBLE disrespectful and have zero interest in being honest, caring, respectful to anyone. Not to include several of my belonged were damaged from water getting into the unit and rats.
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June 2023 by K K
Not cleaned up during winter. Every time I was here during the cold months, the lot would be covered in thick ice with no salt put down to melt it and I almost fell a few times (very dangerous).When I needed help with my unit, in the middle of a weekday, doors were locked and no one in sight to help me, I waited for 15 minutes then left.My rate was randomly raised by $30, many people in this economy can’t afford a random $30 increase in bills. If it were smaller increments increases, a few dollars here and there, would be easier to manage, but $30 randomly isn’t very nice in my opinion.
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May 2023 by Krista K
Not cleaned up during winter. Every time I was here during the cold months, the lot would be covered in thick ice with no salt put down to melt it and I almost fell a few times (very dangerous).When I needed help with my unit, in the middle of a weekday, doors were locked and no one in sight to help me, I waited for 15 minutes then left.My rate was randomly raised by $30, many people in this economy can’t afford a random $30 increase in bills. If it were smaller increments increases, a few dollars here and there, would be easier to manage, but $30 randomly isn’t very nice in my opinion.
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May 2023 by Miles Miller
Nice facility with wide drive lanes and the manager keeps a good eye on things
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April 2023 by Kattie Oller
They can and will randomly shut down access to your stuff. The guy Doug is a extremely rude person and a smart a**. He will find a loophole in any complaint you have . I would recommend going anywhere but public storage. Also they rarely shovel or plow snow. I had to did out my unit several times this year. And my car even got stuck. They raise the rent constantly and are overpriced. Bad service and too expensive