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January 2024 by Katelyn Handy
Kylie and Tyler were so helpful with choosing my wash. I really enjoyed how well the mat cleaning machines washed my mats! I've been to other car washes where I have to run them through 2 or 3 times, so that was appreciated! I really enjoyed my experience here and will definitely be back.
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January 2024 by Amanda Anaya
There's never any towels.Usually it's good little interaction with the people who work there but today 10/16/23 I got to meet Gracie he made sure i and other customers were happy with service he made it a nicer day people like that are keepers as they make people feel welcomed. Great service all around and the best cleaners around I love the mat cleaners I'll continue going there.
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January 2024 by Dr Joe Ingoglia
I love this car wash but I'm kind of frustrated because they had a glitch in their system that my credit card didn't register right even though I just gave them my credit card last time so they had me move way over to the third lane which you have to back up and take a sharp left. Because they made me move all the way over I wasn't able to get in completely straight and I scraped my low profile tires on their two to three inch curb. I don't know why they don't have that shaved down because obviously there's lots of tire marks on each of the areas as you can see from the picture. I asked if there's anything they could do and he said no. Not even a month of free car wash or anything. I was just hoping that the be available to do something whether it's a few months free car wash or maybe splitting the bill to repaint the scraped rim. I used to love this place but now I wouldn't recommend it especially if you have low profile rims because it's pretty easy to scrape.
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January 2024 by Steve Zumbrunnen
Awsome car wash I have had a monthly pass almost since you opened I also use 14000 redwood road I had a minor problem with gift card and Ma. Kay helped me with it. Your customer service is great. Keep up the good workSteve Z
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January 2024 by Kim Boyd
I love rocket express. Their car wash is great and their staff is so helpful. Had a problem with my membership and Tyler at the Midvale location took more than great care of me. Recommend highly.
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November 2023 by Julia Gunn
It was my first time going through as I have passed this place many times and I had a very pleasant and easy experience with this car wash which made it wonderful for me, a very helpful guy Kyrus made the process for me smooth and nice as I was in a rush that day to be somewhere and he made it quick and easy to get back on the road with an amazing attitude and patience with me.10/10 service for sure!
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October 2023 by Lacey Black
Have charged my card $150 in the past few months and I don’t have a subscription. I went there for a few single car washes for about $14 each. Now suddenly they’ve charged me $150 on top of that, nice. Ive never given any information to be signed up for the monthly program. None of the locations answer the phone either.
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October 2023 by Bernae Arnold
Had a great experience. Extremely friendly staff. I wouldn’t go anywhere else. Thanks Gracie for the free air freshener!!! I love you guys!!!Services: Auto detailing
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October 2023 by Michael van Cleve
I couldn't be more pleased with the experience. The high-quality results truly set them apart. What made my visit exceptional was the exceptional service provided. Gracie went above and beyond to accommodate my request for a garbage bag while cleaning my car. His efforts made my visit much easier. I highly recommend this car wash for its ease, top-notch quality, and the exceptional service provided by employees like Gracie.
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October 2023 by Malia Lombardi
Connor was the so kind and patient. I was having problems with my credit card, but he was very understanding about everything and waited until I got everything figured out. Definitely gonna go back and keep using my monthly pass! He was so quick to help me and answered all my questions. This is the best customer service I’ve seen.
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October 2023 by Roy Dawson IV
I have been coming to Rocket Express for a few years now. I've tried a handful of these places and I do appreciate how nice Rocket Express is and the additional services offered at each place. I've not had any body damage done to this vehicle. I cannot say the same about other places. This is definitely where I prefer to go in winter as well. Utah salty roads are rough!!!Services: Vacuuming
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October 2023 by Margaret Demaree
I have gone this car wash since it has opened because of its location close to my house. I've had always have had great experiences, I usually pay in cash however this time after paying in cash and going through I noticed the driver side was still dirty. So I went around and asked to go through again, the staff was truly horrendous. They were very rude asking me for a receipt from the same guy that took my money and put it into the machine I told him I did not have my receipt my car was still dripping wet I had done vacuum they proceeded to tell me that they couldn't send me through like I was trying to steal a wash from them. Then they said that they could let me go use the vacuums? I don't understand after 15 minutes of arguing with these guys about just going through their wash they accuse me of trying to steal a car wash out of them when they could have looked at their cameras and see me go through their system. He was checking his system for the receipt and told me he didn't have it I don't know where the problem that is but that's not my responsibility to make sure your system is working correctly. I want it just to leave after a while cuz it seemed like the made up their mind I was trying to get a free wash, but i wanted to see the matter through because I paid for the service and I knew I was in the right. When a car pulled up behind us the manager just opened the gates and waved us through looking disgusting at us, like we just stole from him. I was humiliated and pissed. I hope they check their cameras and they see our receipt.
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September 2023 by Justin
Fun car wash with bubble noises while going through it. The customer service was so nice and helpful and happy and the wash cleaned our car well and thoroughly. We went to this one to wash our rental car and it has a very good location on the main road. Reasonable washes from 10-20 dollars. Recommended!
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September 2023 by Mark A
I've been using Rocket Express to wash my car since I moved to Midvale two years ago. This used to be a more reasonably priced alternative to automatic car washes like Quick Quack, but now that they've decided to raise their price for the most basic wash (Launch Pad) by 25% from $8 to $10, I will no longer get my car washed here. I can remember when I used to go to a car wash and could get my windows cleaned and the interior vacuumed by attendants in addition to the wash all for what they want to charge me just to drive through the wash, with no extra services provided. I'd rather bring my own towel to dry my car and have to pay for the vacuum as needed than to pay $10 to get those things at the car wash. BTW, on my last visit here, they didn't even have any clean towels for me to use near where I parked after I came out of the wash, so I had to use my own towel anyway.
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September 2023 by CARLOS GERLACH
Hey, had a damn terrible experience at your car wash yesterday. Got there at about 8:45pm, last minute, I know, but your folks obviously were pissed at the late show. I dish out extra for the premium membership, you know. Entered the car wash, and what do I know, no frickin' soap! Felt like it was deliberately turned off. To top it off, starts vacuuming my car, exactly at 9pm your employees kill the switch, while I'm still using it! Don't let us in if you can't provide the service. Been patronizing you guys since 2017, but what happened yesterday ain't cool. Horrible customer service I must say. The ladies at work were just flat-out rude! Rating your services a big fat one-star for yesterday, a colossal let-down. ?