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November 2023 by Kathy P.
I was very impressed by the entire service team here. My car repair was completed ahead of schedule even though I had thought the promised completion date was very reasonable. The repair itself was all that I hoped it would be. I'm very pleased with my car. The staff was friendly, helpful and professional. A great job all around!
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November 2023 by Sharp Yards
After 6 months and my persistence my truck is fixed, mostly. The wire for the backup sensor is not routed correctly thru the bumper and it does not work, which I told them is ok.When I first went to pick up the truck they did not replace the bumper, put on the 4x4 decal, or put on the new hub cap which all 3 items they billed the insurance for replacement. When I pointed it out they said "they forgot". The fender flare did not match the other flares so they replaced all the flares, which warped after 1 week in the heat. I was told "all flares will warp in the heat". They didn't have a solution and I was to find some and they would "see if it was covered by insurance". I found them and 2 months later after my numerous calls they ordered them and put them on. I am done ranting, there were a few other frustrations.They get a 2 because at first the communication was great. I did my best to not show my frustration. Joel and Nic stayed pretty calm thru the ordeal. Nice guys and my truck is done. Be very cautious and aware of the final product when you pick up your vehicle.
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August 2023 by Irene Acevedo
Excellent service and they do indeed guarantee their work. I had a trunk door repair and the screws came loose after 2 years. Took it back and they fixed it.
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July 2023 by Jessica Cordova
This place is horrible. I took my car to fix a mirror that had been knocked off by another driver. First of all I took it and the receptionist (savanna) came out and took pictures of my mirror and said she would pass it along to Joel to do an estimate. Well a week went by and I didn’t hear anything. So I called back and she said oh I forgot you even came in. How do you even forgot I came in! Very unprofessional. Joel lacked communication. I had to contact him first to find out what was going with my car. He never sent me text updates. They told me that my account was not set up to receive texts through the process of my car being fixed. But I was able to get text messages when my car was done and ready to be picked up. I would not recommend this place for their lackOf communication with their customers.
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February 2023 by Savannah Rice
Great service and amazing communication, I appreciate everyone’s help! Even cleaned my car for me (which i never do) Joel was a huge help with fixing my car after a minor crash, I appreciate everyone here they are wonderful!Before and after photos attachedServices: Painting
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January 2023 by Kris Ring
Apparently they close at 4:30 because when I called a "Jenny" places me on hold and just leaves me there while they close up shop.When I finally get someone to listen to me - it will be the 3rd time I have had to take my vehicle back for being fixed. They apparently don't bother to test the things they fix and it becomes increasingly necessary to keep bringing your vehicle back.I will never use this company again - I don't care what name changes they want to make to their name they are absolutely inept at getting your vehicle fixed the first time.Services: Tires
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November 2022 by Janet T.
Company needs to change their name from "Service King" to "Service Crap." I dropped off my Forerunner to have a door replaced over a week ago. I had to drive over to the building yesterday because their phone has been out since last week (according to the person at the front desk). The person texting "progress" texted me that they hadn't gotten to my vehicle yet becuSe so many others came in. Wait, what?! I guess they don't repair in the order received? Yesterday the person said my vehicle would be ready Friday, but then I got a text saying maybe not because they have te technicians out ill. Just one more excuse instead of the stellar service I expected.
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October 2022 by Casey Harrison
They were very professional right from the get go. Great communication back and forth with the progress on my car. Great customer service. My car was finished sooner than expected, and looked better from when I bought it. Highly recommended. 10 out of 10 for me.
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October 2022 by Aspyne Burgener
They claimed my tire was \\\"inspected\\\" and was okay.. The wires were showing and I'm lucky it didn't blow from the drive there all the way back to Tooele. They also denied us testing driving it. The new key fob they claimed was \\\"top of the line\\\" barely works. I wouldn't recommend anybody going to this company. They are deceitful and untrustworthy. I have a toddler and a newborn and they should be ashamed that they let me leave their lot with my tire looking the way it did.
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October 2022 by Annette D.
I took my Nissan Rogue in last week, for a fender separation repair. I felt like I was treated like a friend, rather than a customer to make money from. I had bought a part (long clip) from Nissan, for the repair that they said would need "a body guy", because they didn't do those types of repairs. The part they sold me cost $40+. The Service King manager / highly experienced and competent mechanic, was able to creatively fix the problem in less than 20 minutes, and charged me almost nothing compared to what I expected. I was able to return the $40 part and get my money back. Usually car repairs result in negative, costly surprises. This one resulted in a very positive surprise! Thank heaven for angels in this world (sometimes in "grease monkey" disguises).
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October 2022 by Candy Crites
The staff is competent, polite, and goes out of their way to inform you of your car's status. Customer service and outreach is the very best.Service: Body & Trim
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September 2022 by jean
Crashed in the quarter panel of the truck. The repair looks excellent. Service was communicated well and performed quickly. Appreciation to Dajia, her kind and supportive attitude is awesome .
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August 2022 by Rick B
They redirected me to another service which suited the situation. Nick Boyer came out with staff to look at my vehicle. They were helpful and courteous. Definitely take your vehicle to them if your having issues.
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July 2022 by Jenifer Walker
The staff here is amazing! Car accidents are stressful, but they made a bad situation as good and stress free as possible. They are competent and their customer service is top notch!
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July 2022 by Cameron Hope
Service King was very professional and I was very impressed by their communication. The work, itself, was mostly very good. There seems to be a small issue with some wind noise through my door, but nothing so significant that I feel the need to return to have that addressed. Both Deja and Joel were extremely helpful and made me feel at ease with my car being in their company’s hands. I would absolutely return to this branch again if I need to.Service: Body & Trim
