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March 2024 by Jp P.
Customer service is decent. Products are awesome. I've purchased a handful of products from them for my wife and most recently I purchased a anniversary present as a surprise, but today in advertently text my wife about the status of her new ring. No more surprise this anniversary :(. If making purchases from them, I would make sure that you see them put your contact information on the account so that they do not ruin your surprise.
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January 2024 by Corynn B.
I'll tell you what, Shane Co. has done some wonderful advertising with their commercials, because we both knew the exact address of this location from the radio commercials we hear all the time. A great marketing investment for them, I think all locals know exactly where Shane Co is from those commercials alone! We recently came to Shane Co because we remembered the address. When we walked in, we were greeted by a host at the front, and were told that it was about a 10-15 minute wait to be paired with one of the employees. We were able to shop around on our own while we waited, and then received a text when we were paired with one of their team members. We had a decent idea of what we were looking for, but wanted to get a better understand of sizing and types of bands. Two different team members assisted us and both were lovely. They definitely made sure we were aware of their lifetime warranty, and it was mentioned several times throughout our visit. Both associates were very helpful and helped us find both rings and bands that we liked. Neither were pushy at all, and we felt very comfortable with them. They added the rings and sizes we picked out to an online file, which was emailed to us the following day. We ultimately did not end up going with Shane Co for our rings, just because the rings weren't exactly what we were looking for, we were looking for something more custom, but we did have a lovely experience here and would recommend checking them out.
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January 2024 by Alex Fenderson
Once again my wife and I came in to buy a gold necklace. We actually came in to only buy one necklace because we lost the one that we had bought from ShaneCo a year and a half ago. Jamaal was a fantastic jewelry consultant. Not only was he able to help us find a necklace that was nearly identical to the old one, but we bought a second one as well. We love the way we are treated here and the quality of the jewelry is unsurpassed. Jamaal, you're the best!
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December 2023 by Andrew Williams
Always have had a great experience. Stop in real quick to find something for the wife and Jamal was amazing. He found a set of earrings that matched my wife’s wedding band. He went above and beyond to help me find the perfect gift.
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December 2023 by Emily Trewartha
Me and my husband love Shane co!! We had a very specific idea in mind for our ring and Shane Co made it happen!! They are very professional and the cleaning service and warranty sealed the deal!
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December 2023 by John Bell
My fiance and I came in to start looking for weddings rings and were blown away by the service and selection. I personally thought it would take a few visits to narrow down the options to make a final decision. But with a helpful and attentive employee named Carlos, we were able to find the perfect fit for us in just one visit! Thank you Carlos and thank you Shane Co.
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November 2023 by Cindy H.
Although we ended up purchasing a custom ring at an out of state Shane location I had a great experience at this location. The jewelers are very friendly and knowledgeable at all of the Shane locations making all of their locations a great choice. Shane has quality jewelry and a great staff, we definitely recommend them!
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November 2023 by Rachele Johnson
My husband went to Shane Co for my engagement ring and then we returned together for our wedding bands. We loved the customer service they provide their customers. They listen to what you are looking for, respect a person's budget, and ask clarifying questions as they show you products to ensure you leave completely happy with your purchase. My husband went to prior jewelry stores to look for my ring and felt brushed off when asking questions - Shane Co was the exact opposite they took the time to answer his questions. They understanding picking an engagement ring is a big decision and they want to make the experience as stress free as possible. Their ring cleaning service is easy to use and we love their guarantee - provided you clean and service your ring every 6 months they guarantee the diamonds. This is just another perk of becoming a valued Shane Co. member - highly recommend them to anyone with their jewelry needs!Photo Credit: Ashely DeHart Photography
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November 2023 by Ben Crockett
We had an absolutely stellar experience! The warranty helped us to have no desire to even look at any other jewelers with no regrets. The gentleman who helped us (Austin) was amazing! We felt no pressure at all to buy anything. He was great with all of our questions and when she told him what kind she liked, he had some great recommendations that she loved! He asked the price range, i told him 1000-2000 and he helped us find the ring that she absolutely fell in love with! Plus, it was $1950, so that’s a plus for me. Austin was the best and was super fun! If you are his boss and are reading this, he deserves a raise! Great guy that i could see marked having a blast going out to lunch with! I’d recommend Shane Co. to anyone.
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November 2023 by Kayla Barnett
Josh the jeweler did a fantastic job adjusting my engagement ring and my fiance and I couldn't be happier! After the first few salespeople we spoke with said nothing could be done to eliminate some metal, clunk, and height from the first iteration of my ring, one meeting with Josh and Kira gave us hope, and they did not disappoint. Josh was able to lower my diamond by 2.25mm which made a dramatic difference and I'm just so happy with how it turned out. Thanks for helping us achieve the vision!
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October 2023 by Maddy McClellan
We got my wedding ring here and absolutely love Shane Co. For one, they have a huge selection of great-quality jewelry! They are also less pushy than other jewelers while still being extremely helpful. They have a great warranty system and are always quick to clean my ring or get any repairs done.
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October 2023 by Tia Hutchison
We were a little backwards and bought our wedding rings after we got married. I was still in my dress. Ellie was so helpful and friendly, didn't try to push anything on us or make comments on my choice of an engagement ring instead of a wedding band. She even put a rush on getting my stone set and the ring sized so I could have it the same day as my husband's ring. It was truly a fantastic experience! Thank you Ellie! I love the rings and you made our day that much more special.
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September 2023 by Esther Cuellar
We were so happy with Shane Co. !!We worked with Anna and Josh to purchase and engrave a gold pendant as a good bye gift for friends moving out of the country.Anna and Josh went above and beyond to help us and made it such a wonderful experience. Their service, competence, kindness and quality of work were amazing.We had just had an awful experience at Jared's and were frustrated and disappointed after pulling the plug on 3 weeks of trying to get them to help us. Thankfully we ended up at Shane Co. and Josh and Anna were a breath of fresh air and such a contrast to what we had just experienced.They both know their products, do excellent work and go far beyond the expected to thrill their customers.If you need anything done, especially a specialized gift like this, Shane Co is your place and Anna and Josh are the people you want to work with. If I ever need jewelry or engraving work done again this is where I am coming.Anna and Josh thank you so much for your help! You two are the best!
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September 2023 by Morgan Sites
Jamaal worked with us during our engagement celebration appointment and was absolutely incredible. he was very personable, chatting with us about our relationship, and so patient as we tried on both his and hers wedding bands. he was incredibly knowledgeable explaining about different metals and settings, and answering all of our questions.Carlos was also so helpful getting our appointment rescheduled last minute over the phone!we also had multiple employees come up and congratulate us during our appointment. we couldn’t ask for better customer service!
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September 2023 by Isabel Miller
I went in today to asking about sizing my ring (wasn't bought from them) a guy asked to take my ring to have it cleaned I thought that was the coolest thing and weird. But hey okay. So I was taking my rings off and the adjusters so it could be looked at. I looked at my rings granted right now I always do I just got married 3 Weeks ago and I'm obsessed. Finally it's done and the lady informed me that they don't size 10 k rings so I was like okay no big deal right. She handed back my rings and noticed I'm missing a diamond out of my wedding band all the sudden now. She goes and asked the guy who took my ring he comes up looks at it and says oh yeah I noted that I noticed it when I took your rings. Like I'm sorry sir but no, I know I had all my diamonds when I handed it to you they went and looked in the machine and couldn't find the diamond. I walked out in tears I stopped at my mom's house and told her about the situation. She informed me those situations they are supposed to notate that in front of you and inform you before doing anything with that ring I was not.. I'm at a loss on what truly happened. I'm hurt and broken