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November 2023 by A Guy
TG’s customer service is excellent! Our original order was an error, but keep reading! Tanner reviewed our installation and immediately took responsibility to fix the problem. No hassle, no argument, no fight! We humans make mistakes, so when owning it, as Tanner did, that’s great customer service and the kind of business I want to refer!!!
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September 2023 by David Mackey
Ran into a lot of issues getting a shower glass, including they cut the glass incorrectly twice and then on what have been the third try to do it the glass shattered being cut so they had to re-order it. Ended up with a ton of rescheduling and remeasuring that made it so I had to be at my house to receive them each time during the work day. I felt communication was really poor, for example the time the glass shattered I didn't know about the issue and that they wouldn't be able to make it that day until I called them after their appointment had passed to ask if they were still coming. Due to all the issues, it added about a month delay from when it should have been completed. I did let the owner know the many issues I had and she explained they were trying to get a better system to communicate with customers, but unfortunately that wasn't my experience. I ultimately am unsatisfied with the end product as the top and bottom of the glass don't look to have the precision of custom glass that I imagined.
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July 2023 by Linda Metcalf
The final phase of our full bathroom remodel was the glass enclosure around the shower. We are so pleased with Tanner Glass. We were referred to them by Sticks and Stones who did our countertop and sink. Of the three quotes we obtained, Tanner was the most reasonable. The installation exceeded our expectations.
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July 2023 by Zane Carter
Fantastic materials and installation. Workers were friendly and didn’t leave a mess. They explained everything I needed. I would use them again for sure.
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June 2023 by Paul Burnett
Great job. My shower door looks top notch!
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March 2023 by Holly Weaber
I had a glass replacement piece made for a console table. There were a couple of hiccups along the way but overall I am completely satisfied. I am very grateful for the excellent customer service and all who worked on this project for me. I definitely recommend using Tanner glass! My table is back together and it looks great.
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May 2022 by Troy Holcombe
One of the best contractors from my remodeling experience. Great communication on expectations. The guy measuring had great suggestions (movable transom above the door) for a steam shower vs. vented shower. The installers were extremely courteous and fast. Once ordered, I expected a call that it was ready to install and it would be another few weeks. When they called, it was ready and they could come out tomorrow. I had a better result than my original vision and it had the work done before even getting a bid back from another vendor. There was never any pressure, just options for me to consider which were all explained well.
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May 2022 by Denise Johnson
I wanted to give a shout out to Tanner Glass for outstanding service. I just finished a basement remodel and had them do my shower door. It turned out fantastic!! They came and measured it and called to instal then it was done! Everything about it was great!!
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April 2022 by Karen Johnson- Rickett
I love my new shower. The installers were fantastic!
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February 2022 by Ryan Humphreys
Love the whole process of new glass and hardware for my new home. They have been great to work with! Can’t wait for the mirrors!
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December 2021 by Kathy H.
I have always had great service from this business. Have used them for 18 years since I first built my house. Always willing to make things right. My door handle spring was wearing down after 18 years and one of the installers came and fixed it within a couple of days. I might still need to get a new handle eventually so he didn't charge me to come and fix it. So nice!!!
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August 2021 by Steven M.
I had Tanner Glass make me a frameless glass shower door. They were late in installation and when they finally installed it they cut the glass incorrectly. It took another week to get the shower door mounted correctly. Recently I decided to give them a second chance to fix some sidelight windows however they refused to serve me unless I wore a mask. Given that there are currently no mask mandates in place this is an outrageous infringement of rights. I did exercise my rights to go to a different glass company. I give them a three on glass installation as they ultimately got it right. I hive them a one on customer service which I guess averages to two. If you want to frequent a medical freedom establishment go some where else.
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May 2021 by Richard Hite
Great product and amazing owner. I have purchased from them since 2007.
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April 2021 by Angie Gamarra
Phil was so nice to work with! Quality service guaranteed for sure.
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November 2020 by Carli Williams
Somehow tanner glass keeps deleting my review. So posting AGAIN.Okay first off, the installers are absolutely a 10/10. So kind, nice, and considerate. This review has nothing against them however I feel like they should find another company to work for. I had an absolute terrible experience with the operations. I believe her name was Amy. Long story short, I handle majority of the bills. Amy asked her installers to hand the phone to me and was yelling at me about how she needs payment in next 10 minutes. I asked if I could put a check in the mail today after going through all the invoices which I was handed 5 minutes prior. She said if She didn’t get payment in the next 10 minutes that she would turn me into the attorney generals office. And not to mention, this was my first time even KNOWING that the bill was owed. I will admit that there were some miscommunications On our end where we needed a TV unscrewed to install a mirror and did not get it done in time. We will be paying the charges for making the installers come out. However, I don’t think it is EVER appropriate to talk to a customer the way she spoke to me. Especially with the fact I didn’t even know there was a situation to begin with. I consider myself a Very easy going person who doesn’t complain or even write bad reviews. Which speaks volumes about this situation. (I told her to go ahead and call the attorney general’s office and that there would be a check in the mail today.) we run multiple businesses where glass is needed and this was a trial. Good to know we will gladly be taking our business else where.
