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December 2023 by Randy R
I dont leave reviews typically but I be am so discusted by the poor workmanship and even worse customer service. My truck was in an accident. They had my truck for 2 months and I still have 3 of the 4 doors that dont close right. The manager is the worst of all. I tried to show him the problem. He is so arrogant he flat out does not care. Dont make the same mistake I did.
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November 2023 by Maddy Price
*****Update: The manager, Chad, at Unique really stepped up to remedy the situation. They did not replace the bumper but made it look much better, almost new. He was very understanding and apologetic about the way Justin handled the situation and made us feel better about the way we were treated. ******Absolutely, do not ever take your car to Unique Auto Body. I can't stress it enough. We were hit by a progressive customer only a few weeks of having our new car, and the first time we took it in, Justin treated us like a nuisance. He was rude, dismissive, and couldn't be bothered to hear our concerns. We picked up the car after it had been "fixed," according to Justin. We noticed they didn't line up the body lines on the rear quarter panel to match the door, so what they did fix they did not do well at all. We also noticed the bumper still had not been repaired, so we brought it back, and again, Justin was rude. He treated us like we were stupid. In more or less words implied, the broken bumper was from another accident and told us insurance would not cover it. After I told him I spoke with the insurance and they told me to bring it back, he was visibly annoyed and took the car back. They began work on the car after I asked them to please wait for the adjuster to inspect the bumper. They altered the bumper to look less damaged without actually fixing anything, so insurance would not cover it. He looked us in the eyes and lied directly to our faces in front of the adjuster and said they had not touched the bumper, although it was clean while the rest of the car was dirty. I don't know if Justin and all of Unique work together with insurance companies so they don't have to pay for damages that should be covered, or if Progresive gives kick bakcs to body shops for their dishonest, but I don't know what else would explain this absolutely obnoxious and unprofessional behavior. Do not ever take your car here unless you want to be worse off than before. My car is still at their shop, meaning it has spent far more time at the body shop than in my driveway, and I am still fighting the insurance to repair the damage their customer has done. It has been well over a month because Unique can not manage their business professionally or in an organized manner. It really should be simple to repair a 300 dollar bumper and a smashed door and quarter panel. It was only a small fender bender. If you are looking for a place to do body work, I would try West Valley Collison or Valley Collison in Draper. I have heard great things about both places. Justin at Unique Auto Body will lie and cheat you and treat you like you're an absolute idiot.
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November 2023 by Jed Payne
At first, it was not a good experience due to Justin treating us poorly and accusing us of lying. The manager Chad really stepped up to make things right and he disciplined Justin about the way he treated us. If it wasn't for Chad, I'd give 1 star. Chad is very professional and went above and beyond to remedy our situation.
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November 2023 by Dockdropper
Absolutely amazing experience. Had some body work done and 11 months later it peeled. Chad took care of it, no sweat. Picked it up and it had to be jumped, drove down the street to get groceries and came out to leave, car was completely dead again. Chad sent his guy to jump us again and stayed in contact making absolute share we were good after driving for another 30 minutes..... I can't think of another shop in the valley that would be this good to it's customers!
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October 2023 by Lyly Tran
Two great experiences1. Collision repair on car bumper via insurance. They were able to begin an estimate right away, I didn't have to wait at all for them to take a look at my car. Several other places via insurance had wait times around 2-3 weeks just for the estimate. Everything was super duper easy, the guys were really nice and took care of everything without any complications. The repair itself was perfect. Super glad I chose this shop!2. Collision repair on rear panel of truck, self pay. Again, same day estimates and real friendly staff. Estimate was not the most expensive, not the cheapest but I think the quality certainly speaks for itself. The repair was absolutely perfect, and faster than we expected!Highly recommend. I'd definitely come here again if needed, and not bother looking anywhere else.
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October 2023 by stan martineau
Very professional and competent. I was side swiped, and my Atlas needed two new doors and a rear quarter panel. It looks brand new, the door gaps and body line up perfectly. Unique understood that while it's routine for them, it's not for me, and explained everything clearly. I highly recommend using them.Services: Painting
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October 2023 by Eric Lopez
Im incredibly grateful for how helpful this business and the employees are. Did a great job on my car door and got it done sooner then expected which made my life easier. They have helped me with talking to my insurance and getting all the information they need as well. I would diffently recommend this businesss to anyone needing auto body work doneServices: Painting
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October 2023 by Robert Topham
Once again vehicle repaired perfectly by Chad and his team. And for far less cost than I had anticipated. At least go in for a quote from Chad and if you choose Unique in Midvale you will be happy that you did
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September 2023 by Alec Jenson
Always do what they say they will do. Thank you for owning up when an employee made a mistake and you all corrected it the proper way and made it right. Great management. Highly recommend. And the air fresheners and detailing really make you feel valued. ???
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September 2023 by Derek Van Otten
They gave me a quote fast. They scheduled me in fast. The job got completed quickly, and they communicated to me thoroughly throughout the process. And then they CLEANED MY FLOOR MATS. They were pretty grimey, and they just cleaned them. Wow!
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September 2023 by Lucas C.
Chad and his team repaired and painted our 2008 Saturn outlook a few years ago after I damaged it. Years of use the hood started to look cracked, but nothing else did. The work had a lifetime warranty, so I checked with Chad sending pictures via text Since we live out of state now. They did the warranty repair without question, also turned the car back to us rather fast. They even did a bit of detailing which I never expected, especially not the inside....What??? Thanks Chad and your team. Really appreciate the service!!
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July 2023 by Joseph Renteria
The team here did an excellent job replacing the grille of my ES 350. I was able to get an estimate (same day), have the parts ordered, and scheduled a day for the swap within a week—big kudos to them for also finishing the work within half the quoted time!When Larry H Miller Collision Center, a Lexus-certified collision center near the Lexus dealership, absolutely refused to work with me regarding their “leave your car with us to stay parked and wait for two-or-more weeks until you can get it” policy (in addition to waiting 3 weeks for parts to arrive and to schedule) I was very fortunate to find this gem of a shop that completed everything significantly faster at HALF the price.Thank you guys so much; I’ll be referring people to you and coming back for all my future repairs.
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July 2023 by G Angus
I used these guys 10 + years ago and had such a good experience I came back My wife’s car was in a collision easy fix the insurance company only wanted to use aftermarket parts Unique told me they would put OEM parts back in it to make sure it looked right. We did not notice watermarks or tree sap that was on the car probably because it was not clean when we dropped it off.. We stopped by to pick it up and noticed the water marks in the paint and mentioned that we did not think it was there prior with and a few minor items that needed fixing from the accident and they went the extra mile to accommodate us our 4runner was so clean and in perfect condition when we picked it up We were amazed They also showed us pictures of the damaged parts that were removed and it was obvious there were spots on it when we dropped it off. I would recommend this shop to everybody and will definitely use these guys again.Services: Painting
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June 2023 by Tori Hillyard
Great service with reasonable turnaround windows. Plus, my car was returned with the best detailing it’s had—inside and out. The office has a cool retro vibe and is clean with friendly employees.I had to get some bodywork done on my back gate for a windshield replacement, and they gave me a quote for the bodywork v. a new gate. I asked about a used gate and we were able to come to a lower rate that was just a few hundred dollars more than the body work with a better guarantee for the windshield. There was some back and forth getting my lettering and emblem back in after the repaint, but it was complimentary and they were very communicative.
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June 2023 by adam klawe
Great shop. These guys are honest, straight forward, do great work, and got my car finished ahead of schedule. They even detailed it inside and out. Would definitely recommend.Service: General repairs & maintenance
