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November 2023 by Jasper Warmerdam
Today i had an little problem with my rental car that i picked up last week in Salt Lake City. The blonde lady with the glasses and green Enterprise t shirt came to help us directly and fixed the problem within a minute. What a great service and she was such an friendly person. I’m so thankful to her. Thank you so much Enterprise Moab!
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October 2023 by Dtripp63 ..
The people here were most helpful. My truck had broke down and I was in dire need of a truck to tow my RV back to Indiana. By policy they do not do one way rentals because their fleet is limited and it isn't often they can get a replacement. However, due to my situation, the manager allowed me to do a one way rental in order to get my RV back home, knowing that he would lose a truck within his fleet. I can't thank them enough because I know it put them out in order to help me. They went above and beyond in my opinion. I would rent from them again, though hopefully under different circumstances.
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September 2023 by Cyndi Pearce
Highly recommend renting from the Enterprise in downtown Moab UT. We picked up our car at the Salt Lake City airport and only needed a one way rental. When I made the reservation it would only let me choose the drop off location at the airport north of Moab. Would not give me the option of dropping off at the location in downtown. The problem is there is no Uber service or taxi service in Moab. Your only option to get to your hotel after dropping the car off at the Moab airport was a shuttle service that only ran at certain times and charged $27. Once we arrived in Moab we talked to the Enterprise location in town. They said we could drop the car off with them and they would even give us a ride back to our hotel. Could not ask for a better experience!
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September 2023 by David Hinnant
The Moab downtown location is perfectly located. If your pickup location (ours was STL airport) wants you to return it to the Canyonlands field, ask for this option instead of it fits your itinerary better. There's a Moab downtown visitor shuttle to pick you up and take you downtown too. At 4:00 pm the Enterprise manager was so kind to personally take us back downtown near our hotel and restaurants.
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September 2023 by Michael Marcondes
Very helpful and friendly staff that gave me a brochure of the area restaurants and places to see. The car was a nice 2022 Honda Civic. Disappointed, no NAV. As a tourist and they get a lot, why no NAV??
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September 2023 by Heather DeFrancesco
What a great Enterprise. The staff was so helpful & wonderful. We rented a awesome Jeep & everything was so easy. When we returned it, they even gave us a ride back to our campsite! 5+ stars !
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August 2023 by Zimbaaustria
Great service! Same great enterprise standards. They were able to help pick me up and drop off too! If you're in town with and RV for a few days, this is a no-brainer to have a car to visit the surrounding areas!
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July 2023 by Alexandria Anderson
***Enterprise Rental at the Canyonlands Airport*** (not available on maps for a review so posting for this location)So we arrived for our Anniversary vacation and I checked in for my rental vehicle. The lady reaching for car keys was about to grab keys for a decently nice car when the lady checking me in told her no and directed her to grab the Dodge Charger keys. Didn't think too much of it. We then headed outside to find the car that had some dents and scratches...again, not a big deal. But then I opened the car door and wow. Dirt and food crumbs all over. Residue smeared on the seats. It looked as if the last group using this car had made a huge mess and nothing was done to clean the car between uses. I spent the next 30 minutes or so having to clean the car myself in the 100+F heat. I even had to ask the lady for more wipes because it was so nasty. They didn't even offer a replacement or alternative. they just offered to take it back to "clean it again". No way! You guys obviously couldn't clean it the first time. I told one employee that it was very frustrating to spend $800+ on a rental for them to not even clean it. I am severely disgusted with this service, which is such a shame since I've enjoyed Enterprise in the past. I've already submitted a complaint and will continue to address concerns with this poorly kept location. I also think that I was purposefully not given the nicer of the two cars. The nicer car was given to the older gentleman who was behind me. Hmm. Strange how the nicer vehicle was given to the person checking in AFTER me. I should have complained from the start. These employees seemed to have taken advantage of me and been more respectful and accommodating to the older, male individuals.
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June 2023 by Carol Lowecki
Kim was amazing!! After our personal vehicle broke down and left us stranded we found ourselves at this location renting a car for who knows how long. The whole team went above and beyond accommodating us. Very helpful staff, thanks again Kim!!
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May 2023 by L. E.
We had a great experience in Moab with enterprise! A lovely woman picked me up from hotel to bring me to rental place. Car was quickly readied. Everyone very friendly. Car was perfect! And then they drove me back to hotel when I dropped off car. Excellent service and experience!
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May 2023 by M Maida
We had a rental car from SLC we didn't much like, and Kim was super helpful, even though it was first thing on a busy Monday morning. She got us into a vehicle that fit our needs much better, and was very patient with us. And then when we found a puncture in one of the tires a week later she hooked us up with a local shop and we were back on the road in a couple of hours. Thanks Kim!
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April 2023 by Thomas Tyau
Hi all! I can’t thank Kim and Hunter enough, they completely changed our trip for the absolute best! Finding a reasonable Jeep is almost impossible. Kim heard me ask Hunter if anything fun was available and at that moment a Jeep just did, she came over and offered to us and we were flabbergasted ..haha!! That Jeep made everything possible and performed perfectly!!Thank you Hunter, and thank you so so much Kim!!!
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April 2023 by Sue G.
The folks at Enterprise were terrific! I didn't realize that I had rented a car at the downtown Moab location until they called me a few hours before I got there and ask to confirm. I'm glad they did since I had rented (or intended to rent) at the airport location. They moved the car for me and my rental went very smoothly. I was very appreciative of the extra effort they showed with their customer service! Thank you!
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March 2023 by Kayla Falk
Just a heads up to anyone needing a one way rental, they were not willing to give us a vehicle to leave Moab even though we had brought a car to them from Arizona. They suggested we get a ride two hours away to rent a car from there. Without a vehicle that’s not helpful whatsoever. We ended up renting a uhaul truck to get out of town.
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February 2023 by desert dweller
Exceptional service. Team always goes above and beyond at the Moab branches. Unfortunately I don't remember the entire staff's names but Hunter and Kim were extremely helpful. Also, the young gentleman who details the automobiles was willing to give me a ride back to town if my personal auto broke down while heading back to town. His shift was ending and but willing to help if I needed it. That's good service. Thanks for everything.
