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October 2024 by Lauren Coyle
I am on call today, and the repair team made a huge accommodation to make it so I wasn’t without a phone longer than necessary. Thank you.
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October 2024 by Teresa Connell
My son needs his phone to monitor medical equipment. I made an appointment to get a new battery. I waited for 45 minutes and was told they didn’t have time but if I came back Saturday morning it wouldn’t take more than 2 hours. After driving 40 to the store again on Saturday morning we were told the phone wouldn’t be done for 4.5 hours. I wish the first person would have at least let us know that was a possibility. Terrible terrible communication.
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October 2024 by Cassie Hunt
Waited over an hour while multiple kids just stood around, then once finally “helped,” they had to have a “technician” take my AirPods to the back for who knows what reason only to come back not having any clue how to fix them. These people know nothing
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October 2024 by Hniang Sung
Bad place never go back , they told us to wait, but they help them to other people after 30 minutes we ask them to help again and the guys said wait and he working away to us.
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October 2024 by Benjamin Waite
BUSY, be prepared to wait 10 min after a scheduled appointment. Friendly staff as always
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October 2024 by R kim Jose
Cory was very rude and poor customer service never buy apple product
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October 2024 by Roma Matias
what a bad service i just exchanged my phone and took me almost 3 hours ???
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October 2024 by Sam Smugala
I had a frustrating experience with Apple and this location, full of misinformation and wasted time. Initially, I was wrongly told my AirPods didn’t work because of my Android phone. After recently switching to an iPhone the headphones still were having issues, I called and then drove 45 minutes to the store, waited in line 25 minutes where one representative said my AirPods could be replaced due to a known issue. However, after returning on their suggestion to a time they could fit me in, another representative told me they were out of warranty and not worth fixing or being looked at. For any options for help I was advised to make a pointless call to the service center, where I spoke with a kind rep who was helpful and said she wanted to get a manger to review due to the unique situation and the store experiences. The manager I didn’t ask for wasted almost an hour total, raised his voice, had system issues the whole time and complained about your system to me. Then said he needed to reboot and would call me back to provide feedback. But then never called me! The best idea I got from him was to go back to the same store and waste more time. In total, I’ve wasted 6-7 hours, and my issue remains unresolved. Very disappointing service, very contradictory to what I’ve been told about apple.
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October 2024 by Joseph Corden
Slow service I been waiting for almost 50 minutes and no one helps
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October 2024 by Slavko Kobasijevich
Very friendly people who wants to help
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October 2024 by Ryan B
As a walk-in customer with no appointment I was helped relatively quickly. Had a hiccup with my wireless carrier activating a device which required the store manager to get involved. I appreciate the help and patience.
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October 2024 by siwei zhou
Our customer service is a young lady with a misprinted name tag. I forget her name. She is so patient to let us try 4 airpods even there is no airpods 4 for trail at that store. Thanks to her excellent service!
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September 2024 by Connie W
I went there to get new case for airpods pro the girl was arguing with me and said that I can't get them. She started laughing at me about it. I told her I can get them so I looked online. She said it's useful.
That I don't have case for them. I told her I need new case for them then she told me she can't help me. So I called you other store, and they told me. I can get them online or I can come store they will help me. I foundsome online on ebay 34 bucks. It was pretty sad. How I was treated my your store. Makes me don't wanna buy anything from apple
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September 2024 by Jose Jairo F Nuñez Peña
They are very friendly people, good customer service.
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September 2024 by Azhar Yousif
Burton is very helpful and professional.
