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March 2024 by Daniel Darling
I have always admired the style of clothing available here. I am willing to invest in higher quality items and don't mind paying a premium for them. However, I have encountered an issue with Buckle and their jeans. While the jeans are incredibly soft and comfortable, they lack durability. Every pair of jeans or pants that I have purchased from Buckle has failed to last even a year. To make matters worse, their warranty policy is quite disappointing, offering only a 30-day period for returns or exchanges.When I am investing $100 in a pair of jeans, I expect them to be significantly more durable than a $30 pair that I could find at Walmart. I believe that if I am paying a higher price, the quality and longevity of the product should match the cost. Unfortunately, I have been let down by Buckle in this regard.I’m permanently done purchasing Buckle jeans for me or any member of my family!
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December 2023 by Mario Montoya
Great customer service, Isabel was very welcoming and super helpful.
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December 2023 by Alenna Williams
The BEST experience!My husband and I received the best service from Lucas and his team! They, were attentive, and made sure they were available to us at all times. They helped us shop and even put together multiple outfits for both my husband and I. By far our best experience at Buckle.
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August 2023 by Glitter Goddess
I don’t know if I just came on a bad day or something but there was this employee there with red hair and glasses named amariah or something, and she was just kind of annoyed and not very helpful. I mean, I guess everyone has days like that but she didn’t have to be so rude about it? Also the sizes aren’t inclusive at all and they’re annoying to dry clean if you do happen to find something that fits you. Service was horrible too. ?♀️
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August 2023 by DCC DCC
I have gotten average customer many many times at the Buckle. A lot of times above average. My visit to this particular Buckle, I was greeted by Hailee. She had knowledge and understanding of what I was looking for. She was very informative and went well beyond customer satisfaction. Thank you Haille for your customer service and you are a rockstar!!!
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August 2023 by payton king
Great place I always love going to buckle they always have something new everything I go in, the staff here is really great
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July 2023 by Jessica C
Ok I don’t wanna give a 1 star cuz typically I love buckle. But the girls were very unhelpful which would be ok but I watched two girls stand together and start pointing and laughing at my daughter then grab another girl and do the same. When they saw me they turned and walked away quickly. It was very immature and high school. They are there to have good customer service but instead my daughter left feeling self conscious and uncomfortable ? we should’ve said something but didn’t want to cause a scene. It was really disappointing
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June 2023 by James Crocker
Always great service. The people on the floor and helpful and knowledgeable of where things are. If you know what you are looking for and size this can be a quick experience. If not, they will spend plenty of time with you to be sure you will be happy with your purchase. Definitely recommend this store.
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May 2023 by Matt Swann
Love the attendants at Buckle.I know they are paid to make me feel good but they are so good at it.And I love their clothes I look so good in buckle jeans.My rear end just pops.
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May 2023 by Ginger Castillo
Zero stars.... purchased some miss me pants, wasn't even put in the bag, got back to our room and everything else but the $114.00 dollar pants was put in there, went in the next day they couldn't do anything... she said we would have to wait till Monday so the store manager could go over this... so now I guess it's the waiting game... I will be back to tell the outcome
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March 2023 by Steve Moreno
The only reason I'll give 3 stars is for the young lady who decided to actually ask if I needed help. I walked in and 2 girls looked at me and didn't bother to greet. As I. Searching for pants and needed help, the same 2 ladies didn't bother to ask if I needed help. The young pregnant associate came over and helped finally. And she went out of her way to make sure I was helped. So sad with the customer service in the fashion place mall location. So disappointing.
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March 2023 by J B
It's a buckle nice quality name brand clothes, clean, friendly staff. Be ready to spend some money.
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February 2023 by Andrew
My wife absolutely loved the pants she found but wanted to try them in a different size. So, I asked if they had other sizes. They took the pants to look for other sizes then came back with nothing saying there was no other size. I asked for the original pair back, but she said she gave it to another girl who had a reservation and there was no other pair.I didn't expected to lose the pants when I asked for another size.Also during this visit I brought in a Buckle jacket I was gifted with torn pockets. They said they could fix it or I could exchange it. After browsing my very limited exchange options I said I'd like them to just fix it- then they said they couldn't fix it...This visit was entirely disappointing.
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February 2023 by Andrew Butler
My wife absolutely loved the pants she found but wanted to try them in a different size. So, I asked if they had other sizes. They took the pants to look for other sizes then came back with nothing saying there was no other size. I asked for the original pair back, but she said she gave it to another girl who had a reservation and there was no other pair.I didn't expected to lose the pants when I asked for another size.Also during this visit I brought in a Buckle jacket I was gifted with torn pockets. They said they could fix it or I could exchange it. After browsing my very limited exchange options I said I'd like them to just fix it- then they said they couldn't fix it...This visit was entirely disappointing.
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December 2022 by Bruce Lee
Great customer service, with new styles to choose from
