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November 2023 by Margaret Plumb
We got the big cinnamoroll plush. And Amanda (our stuffer) was so nice and talked to us the whole way through. Definitely recommend for any plushie shenanigans!
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November 2023 by Karen Kunder
I went 2 years with no seizures and got to make Cooper. Thanks build a bear in fashion place Mall
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September 2023 by John Ogden
It was extremely busy which is fine. The other 2 employees were wonderful to the kids but one named Dan actually got up and yelled at kids in line. If you work in a place like this you better have the temperament. And then he would stop working to talk and talk. Others worked while they talked. He didn't and there were over 20 people in line. You never YELL at children when you work in a place like this. Period
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September 2023 by DeAnna Gregersen
The staff are friendly. Talk too long. I understand it’s an experience but if the staff needs to spend 30 minutes per customer filling a bear, they need to add 30 more bear filling stations. It’s just incomprehensible to spend four hours in there.
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September 2023 by Autumn M.
Waited in line for 45 min on a Saturday! The set up is not effective or efficient. There should be at least two machines to stuff bears. Being in a mall you would think that there would be a better set up. Don't go while it's busy you will be waiting in line for at least 45 min. Staff was kind.
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August 2023 by Alexa McDaniel
If I could give zero stars I would. My son wanted to come get a birthday bear for his birthday today. We had planned on it for a while and it’s all he talked about. We are leaving the mall in tears after realizing that nobody decided to show up for work today at build a bear. Thanks a lot build a bear.
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August 2023 by Serena Hardy
This chain makes SO much money and yet can't even afford to pay two employees to open the store. One girl was dealing with a line of at least 20 people who needed her to make all the bears AND ring all the items up for everyone. Sucks to walk in and spend a minimum of $100 somewhere they won't even pay for staff.Amanda did an amazing job taking care of the rush with a positive and fun attitude that woman deserves a raise!!!
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July 2023 by Dawn Hudson
We spend way too much money at this store to be harassed! There are two really nice employees but unfortunately there is one very rude employee Laura! This is the second time she harassed our daughter. She always grabs a build bear walks around the store, and pretend like it’s shopping. We always put it back and then figure out if she needs any new clothes or accessories last time, we got the rollerskates. But this time my husband actually had to call me from doing my shopping because he said the lady is following them around like within 1 feet of them and everything that she touches she’ll say you can’t touch that you can’t touch that. It’s a kids store. Of course they can touch accessories clothes. When I confronted her instead of saying I’m sorry I just was concerned that she might break something. She just said I wasn’t harassing her. I just asked them if they needed anything I said multiple times. My husband said no you never asked you kept saying don’t touch that don’t touch that following that’s called harassment.
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July 2023 by Ericka Gilliland
Edit:Firstly, let me express my gratitude for the courteous service provided by the employees at this store, more importantly, Moana. the store itself was well-maintained, the line moved quickly and they had a great inventory.I did notice an unpleasant odor throughout the store that affected my experience. The manager has reached out to me and explained they are addressing this issue.I do appreciate the attention to this concern and proactive steps taken by management in the matter. Due to the excellent service from all individuals in this store, I plan to return again in the future.
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June 2023 by Jodi Rose Benson
The general experience is fine. But the workers talking about their love life while we are waiting for our bears to be stuffed was ridiculous. They could have just made small talk and not brought their personal lives into it. Not going back to this location EVER with my kids. Just do your job and don't be weird.
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June 2023 by Elizabeth Sebrihantt
We went to this place, our children chose the teddy bears and so far everything was fine! Once we decided to form in the line for the next step that was to fill the bear, an employee approached me and rudely told me to follow her and told me to stop to wait in a place where "there was no line" that was my turn, another employee asked her what she was doing and her answer was "I try to maintain order" and my husband asked this second person what Normal, seeing that no one was calling us, we just decided to leave because no one approached us, I don't know whether to take it as racism or lack of organization! But it's rubbish that the children are excited to buy their toys and because of a bad customer service we go out with two children crying and an unnecessary rage!!
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June 2023 by Brandi Alvarado
Today was our first and last time going to build A-Bear with our kids and the employee working At the Salt Lake City location at fashion place mall on 05/13/23 named Mack with short, shaved blonde hair was extremely disrespectful. When I had asked for help she made comments like “it’s really not that hard to figure it out” while snatching the animal from my hands. I politely responded “if you don’t want to help than you don’t have to, I can ask someone else” than she snapped and yelled while I was leaning down towards my 2 year old baby, pointing her finger at me and said “no you can get out of the store, get out right now!” My 2 children were scared due to her sudden action. I had asked to speak to the manager and thankfully she was able to help assist but as we were waiting for her assistance, Mack came up to us once again and said we need to move because she isn’t going to help us, she continued to try to argue with me in front of not only my children but the rest that were in the store. Someone like her should not be working in a kid friendly environment, the way she was acting was highly unprofessional and inappropriate. I really hope further corrective action is placed on this individual. I will not be returning based off this individuals actions, it’s unfortunate but the customer service was poor.
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April 2023 by Milo Keener
It was a great experience except for the person that filled our bear. I was there with my sibling getting matching stuffed animals. The person that filled our bear was very snappy. They yelled at us at one point when we asked a simple question. Me and my sibling could also hear them cussing at customers under their breath. The rest of the employees were great.
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April 2023 by Brynne Adamson
Lots to see and the outfits and accessories are super cute. Didn’t personally get a bear but loved the Mario and Pokémon stuff they had. Very busy. Nice deals although still pricey for a stuffed animal. Could be a fun date.
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April 2023 by Amanda Hill
Too my 8 year old daughter for the first time around 3:30 on a Friday and we had no line at all. I thought from all the reviews we would be in line forever. However they had 4 people working and they all seemed friendly and kind. My daughter loved it and was so happy with the bunny she got. It's not cheap tho so if u coming to get clothes and stuff it adds up fast. We got 1 bunny, 1 outfit, 1pjs, 1shoes, 1 leash set and a carry bag for her friend and it was about $71 bucks. But worth every penny for the experience and fun we had together. Go at the right time of day and u should be good, glad we weer lucky enough to go when we did.
