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June 2025 by Megan Hermansen
We went in 5 minutes to closing and immediately got told the store was closing. This store had horrible customer service!
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May 2025 by Mukta Joshi
I went in around 11:00 am on a Saturday. Bought quite a bit of stuff. The cashier did not bother the look away from her phone. She was extremely rude, cold, and made the trip an unpleasant shopping experience.
She did manage to welcome another family that came in, I felt discriminated against.
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March 2025 by Tiana Caro
Ana has been soo helpful the times I have called this store. š¤ Thank you for helping me and being great.
(I meant to leave this review months ago)
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December 2024 by Be Well
I walked in to return some thing five minutes before the store was closing, not knowing they were closing and five steps into the door and the cashier rudely said we are closed and we donāt carry that here. This is not the first negative experience Iāve had at the Fashion Place, Mall Location and I will not be going back.
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June 2024 by Jim
It is this storeās policy that if you come in WITH A RECEIPT that they will still not refund the money to a gift card for you. I received some clothes that didnāt fit as a gift. I knew the account phone number they were purchased under and so they easily looked up the receipt. They then claimed that they must give the money back to the original purchasers credit card and absolutely could not issue me a gift card for it. I am now unable to do anything with my gift. My options are to offend the gift giver and let her know I need to return some items and ask her to pay me the money they put back on her card or keep clothes my kids canāt wear. What an absurd policy as it is quite clear the items were purchased from your store as you see on the receipt. It makes no sense that you cannot give me store credit and I drove a long way to your store while dealing with morning sickness only to have to drive back with clothes I canāt use and canāt return.
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February 2024 by Sharon Z
The cashier Jill is really rude and make me feel discrimination. I need return one of the clothes I brought online and she refuse to use the return bar code on my order email. She ask me to call the customer service to email the receipt. Which I have to spent 30 minutes to contact them in the front of the counter. And the customer service sent me the seem return code I got on my email. The cashier didnāt even try my email. She is just talking to other customers as Iām not existing. Of course she greeting everyone but that is not the only customer service she should do.
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I didn't like the service
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June 2023 by Troy Shepherd Jr.
Wouldnāt let us shop in peace and asked about 10times if I wanted their credit card.
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April 2023 by Marca Merrell
Due to my own fault, I arrived at 10 minutes before closing time and was frantic to buy some pj's for grand kids that I needed to mail the next day. It was 15 minutes after closing when I left. The two clerks could not have been sweeter or nicer to me. I feel awful for making them work over time, but they never made me feel like I had imposed on them. Wow!!! I love how cute and well made the clothes are! I love the prices, they are so affordable for this grandma of 20 grand kids. I also love Osh'Gosh styles and quality! I was way impressed with these two clerks! They are great representatives of your company! Quality goods and quality people!
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March 2023 by Laura Carraway
Carters is my go-to store for baby / child clothing. I love the quality and the selection. One problem though, it can be very hard to figure out what is on sale. The signs are often put by two different clothing items without saying which item is on sale. In-store and online seem to often have different sales, so that is confusing, too.
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February 2023 by Taylor Thorpe
Had us sign up for their credit card in store and it was ridiculous to sign up to pay the stupid thing. Now sits in the wires wallet gathering dust after it got mailed to us past the payment due date.
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February 2023 by Brian Elkington
I'm not so in to buying clothes for kids, but they have what looks like a good selection and sales pricing. Customer service was excellent as well.
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February 2023 by Dee A
Nice staff great clothes
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November 2022 by Abhishek Chaudhary
Good collection and very friendly and helpful staff.
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November 2022 by Boyd Christiansen
Very helpful staff. Awesome kid's clothes.
